D-Waseda is a "serviced apartment" which has joined the hotel business without understanding that they are not the same. A truly horrible stay.
1. Auto-check-in was not possible as there was no tablet in the room. D-Waseda told me to "send them a selfie".
2. The bed linens had not been changed from the previous guests and the shower was dirty. There was hair and debris from previous guests in the sink, the shower, the bed. The scatter cushions on the bed were soiled.
3. The lobby / entrance (inside) had street debris and leaves, dirty.
4. I asked them to clean the room (I booked 3 nights). They asked at what time. I replied that they could clean from 7am the following day. They did NOT.
5. I came back to the room to find it as I had left it. They did not clean, furthermore they told me that no clean towels or more shampoo would be provided. I had to provide these for myself.
6. I again asked them to clean the room. I returned the evening of the second day to find that the room STILL HAD NOT BEEN CLEANED.
7. I left the hotel very early on the third day and told Trip.Com that I was leaving. I requested a refund.
8. D-Waseda said that I did not leave and that they would not give a refund. Trip.Com knew that I had "checked out" very early on the third morning and that I DID LEAVE around 7am. D-WASEDA refused all discounts, all liability, all refunds. They also insisted that I was there the third night / that I did not check-out. This is a lie, and since it is un-manned, they did not send anyone to clean or to check if I had indeed checked out or not.
I returned to the room two consecutive nights to find everything dirty and a lot of questions from Trip.Com, who did their best to resolve the situation, but D-WASEDA would not comply with any requests at all. So the two evenings were spent on the phone with Trip.Com very late at night, trying to get the room cleaned or get a refund from D-WASEDA. I GOT NOTHING FROM D-WASEDA, no clean room, no refund.
TRIP.COM granted me points to the value of around 1 night stay, and they did their best, I am grateful to them.
D-WASEDA are the worst hotel people I have ever dealt with in Japan, and I have lived here 20 years.
If I had the time and the energy, I would report D-WASEDA to the Tokyo public health authorities who grant hotel licences.
Not changing bedding between customers is a way to transfer lice, bed-bugs and diseases from one guest to the next.
Guests rely on the cleanliness and ethics of the hotel management to ensure that they are safe.
The photographs show the room how I found it on day 1, and the last two photographs show how I found it on day 2
[ after I used it, and still not cleaned at 10pm].
