“The dorm lacks privacy and security, as male are allowed to enter girls room freely.”
I informed the reception staff about the specific bed I was staying in because THEY had made a mistake and assigned two people to the same bed. Despite this being clearly their own error, they repeatedly questioned me about my bed number and my name as if I had done something wrong. The whole interaction felt unnecessarily hostile and accusatory instead of professional.
This hostel looks like it was designed by a wealthy architect who cared more about appearance than actual travelers’ needs. Almost nothing is practical. There is barely any space to store luggage — and I only had a small backpack. Around the beds there is nowhere to put personal belongings, no shelves, hooks, or useful storage. The shower area is equally poorly designed, with nowhere convenient to place toiletries or clothes.
Even the toilet area is extremely cramped; there is barely enough room to sit comfortably on the WC. Basic necessities like toilet paper or tissues were not properly provided at times, which is unacceptable for any accommodation.
!!!!!! The hostel is managed by two very young Chinese guys who do not really speak Japanese or English, despite this being an international city with many foreign travelers. Communication was difficult, and they often seemed confused and completely unprepared to manage guests professionally. Considering that they themselves created the bed mix-up, it was frustrating to then be treated like I was the problem.
Nothing in this hostel feels thoughtfully planned from a traveler’s perspective. I travel frequently and have stayed in many hostels in different countries, so I can confidently say this place lacks functionality, comfort, and basic understanding of what travelers actually need. As a woman traveling alone, especially after long and exhausting travel days, this environment felt stressful, inconvenient, and far from welcoming.
There is also no free luggage storage, which is extremely inconvenient for travelers arriving early or leaving later in the day. What I found especially shocking was seeing one of the staff members literally sleeping on the floor in the “reception” area. Honestly, calling it a reception is misleading — it is just a tiny desk squeezed into the staircase area on the way upstairs! The whole setup felt very strange, disorganized, and unprofessional. Please check the photos because they explain the situation better than words.
