Mitsui Garden Hotel Gotanda - Tokyo

It was my 6th time staying at this hotel. Over the years, it has become more popular and thus crowded. It always takes forever to use the lift and I think it is partially because the lobby is on level 15, and the laundry room & bathhouse are on level 16. Trying to get laundry done at this hotel is a total war zone. There are only 2 units for the entire building which is obviously insufficient. The hotel knows it but has made no effort to improve the situation. Because there are a lot of foreign tourists (like 90% foreigners & 10% locals), the bath is not well maintained and very messy all the time. We had suitcases shipped to Mitsui Garden Gotanda and unlike Mitsui Garden Toyosu and other hotels, they did not help us move the suitcases to our room. I found this slip in service quite jarring considering how other Mitsui Garden hotels provided better service. Like other Mitsui Garden hotels, in the name of environmental sustainability, there has been 2 noticeable changes this year - (1) bedsheets are changed only after 3 nights of stay, (2) disposable slippers are replaced by plastic reusable ones which they claimed are sanitized but upon wearing them, it’s quite an icky feeling. I would bring my own room slippers in future. Location wise, while it’s near JR Yamanote Line, it is always very crowded. If you are travelling with suitcases, it will be impossible. (We shipped suitcases so it wasn’t a problem.) This location is good if you plan to visit Yokohama or just Harajuku, Shibuya. Considering all of the above, I have serious reservations about staying at this hotel again, particularly when its prices has risen yet the experience I have there has been so disappointing.

Standard Queen Bed Room (19m2) Location - 2 min walk to Gotanda Station, 3 stops to Shibuya on JR line Room was small but a given for hotels in Tokyo - still very manageable. Onsen on level 16, environmentally friendly hotel, really nice staff. Pretty good last minute find for the price we paid

Clean and nice hotel, the location is about 10mins walk to the train station. The TV shows the washing machine and dryers available to use and Osen usage rate so that we can plan our activity.

Pretty terrible experience with the cleanliness of the hotel. The bathroom smelled like mold, there were several hairs throughout the room, it was dusty everywhere, and the worst part was that the bedsheets were stained and we asked room service to wash it but they didn’t. Thankfully the front desk is nice and they gave us a new room which was just as dirty but without the stained sheets. Breakfast is excellent though but not worth the gross room.