Coming from Suidobashi, I was really surprised by the difference in the 9h series. The Suidobashi branch felt great, but this one was quite bad:
1. The light in front of the sleeping pod was very bright, and even with the curtain drawn, it was still quite translucent. I asked a staff member if they could dim the light specifically for my pod, and they said it was 'for safety' and couldn't be adjusted individually, even though another branch could. Even for safety, it shouldn't interfere with a guest's sleep.
2. The lounge area was tiny, with only two rows of chairs, and it felt cramped, right next to the front desk.
3. The washroom and locker area were also small and cramped. The locker itself was tiny, and the only shelf inside had a cut-out, which I couldn't understand the purpose of. I couldn't even fold my clothes and place them on it.
4. The washroom floor reeked of urine, which was incredibly unpleasant and unexpected.
5. The toilet design had serious issues, very serious. I used two toilets, and after flushing and standing up, the toilet suddenly sprayed water automatically, wetting my pants and making it unhygienic. I've already informed the hotel staff, but I'm not sure if they'll improve it.
6. The staff's attitude was a bit cold. When I reported the toilet problem, she didn't understand English and then asked me, 'So what do you want,' without any clear apology.
7. It's a few hundred meters from the subway station, whether that's far or not is debatable.
The only thing better than Suidobashi was that the bed seemed a bit wider.
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