Citadines Shinjuku Tokyo Reviews

Response from Property: Thank you for sharing your feedback. We are pleased to hear that you enjoyed our spacious room and convenient location. However, we sincerely apologize for the noise disturbance from the surrounding area and for the confusion regarding your breakfast payment during checkout. We understand how frustrating this experience must have been, especially after you had already settled the charge. We also regret that our breakfast selection and quality did not meet your expectations. Your comments have been shared with the relevant teams for review and improvement. We truly appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future for a more pleasant and seamless stay.Gaire, Guest Service Officer

Response from Property: Thank you for your feedback—we’re glad you found the room size decent and our location convenient for visiting Shinjuku Gyoen. We appreciate your comments about the window and distance from Shinjuku Station, as they help us improve. We look forward to welcoming you again in the future. 😊Gaire, Guest Service Officer

Response from Property: Thank you for your kind review and for choosing Citadines Shinjuku Tokyo. We’re delighted to hear that our team made you feel welcome and that you enjoyed the clean room and great location, and we look forward to welcoming you again in the future.Gaire Guest Service Officer

Response from Property: Thank you so much for your great review! We are delighted to hear that you found our location convenient, enjoyed the room size, and appreciated having kitchen facilities to cook during your stay. We hope to welcome you back again soon!Guest ServiceIshigami

Response from Property: Thank you for taking the time to leave us a review! We are glad to hear that you had a great short stay and enjoyed our convenient location.We also sincerely appreciate your feedback regarding the sofa bed policies and extra charges for children. We strive to be as clear as possible about our amenities, and we will work on making this information more transparent on our booking pages. Thank you for bringing this to our attention, and we hope to welcome you and your family back again in the future!Guest Service Ishigami

Response from Property: Dear Guest, thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location and spacious room, and we sincerely apologize that the bed size did not provide the comfort you expected. Your comments are greatly appreciated, and we look forward to welcoming you back for an even more enjoyable stay in the future.Gaire/FrontofficeCitazen@Citadines Shinjuku Tokyo

Response from Property: Thank you very much for your detailed and thoughtful review. We’re delighted to hear you enjoyed our location, room size, and cleanliness, and that we met your expectations. We truly appreciate your recommendation and look forward to welcoming you again on your next visit to Tokyo.Gaire, Guest Service Officer

Response from Property: Thank you for sharing your feedback with us. We are thrilled that you enjoyed your stay and appreciated both our value and our service levels. We look forward to hosting you again in the future!Guest Service Ishigami

Response from Property: Thank you for your continued trust and for choosing to stay with us whenever you visit Tokyo. We're delighted that you enjoy our peaceful yet convenient location, nearby shops, and excellent service, and we truly look forward to welcoming you back for another memorable stay in the future.Gaire/FrontofficeCitazen@Citadines Shinjuku Tokyo

Response from Property: Thank you so much for your wonderful review! We are delighted to hear that you enjoyed our spacious, clean rooms and that our peaceful location provided a nice retreat for your family. Being so close to Shinjuku Gyoen National Garden and Isetan—plus the convenience of nearby transit—really makes exploring Tokyo easy. We truly appreciate your kind words about our staff and hope to welcome you and your family back again soon!Guest Service Ishigami

Response from Property: Thank you for choosing to stay with us again and for sharing your wonderful feedback. We are delighted to know that you enjoyed our convenient location, spacious room, and the nearby dining options, making your stay comfortable and relaxing. Your kind words mean a lot to us, and we look forward to warmly welcoming you back again in the future. 😊Citadines, Gaire | Front office Citazen @ Citadines Shinjuku Tokyo

Response from Property: Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the cleanliness of our hotel, the spaciousness of your room, and our convenient location near tourist attractions and restaurants.We truly appreciate your kind comments and hope to welcome you back again for another pleasant stay.Connecting You with Citadines,Kattel | Front officeCitazen @ Citadines Shinjuku Tokyo

Response from Property: Thank you very much for your kind feedback. We are delighted to hear that our front desk team provided you with a friendly and welcoming experience. We are also pleased that our luggage storage service and complimentary self-service coffee station added convenience and comfort to your stay.Your satisfaction is our greatest encouragement, and we look forward to welcoming you back again in the near future.Connecting You with Citadines,Kattel | Front officeCitazen @ Citadines Shinjuku Tokyo