5 Chome-5-6 Higashiueno, Taito Ward, Tokyo, 110-0015, JapanView Hotel Details
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Guest Reviews of HOTEL MYSTAYS Ueno East
8.4/10
Very Good
1250 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.6
Amenities7.9
Service8.6
Cleanliness8.6
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All reviews(1250)
Positive reviews(1167)
Reviews with photos/video(284)
Easy to get around(187)
Close to metro(110)
Convenient for shopping(67)
Quiet & comfortable(55)
Poor Internet(25)
Friendly front desk staff(20)
Stayed multiple times(8)
Negative reviews(83)
Guest User
Standard Double Room
Stayed in Apr 2025
Couples
24 review
6.5/10
Posted on May 10, 2025
Average hotel in Japan about a 15 min walk to the main parts of Ueno. Wish the windows were not frosted because the room felt dark. The front of the hotel has a bunch of stairs, which made it difficult to access with heavy suitcases and there was no ramp and no staff offering to help. Also, despite signs of no smoking in front of the hotel, there were large number of smokers polluting the front and the hotel did not enforce their own regulations.
Response from Property: Thank you very much for choosing Hotel Mystays Ueno East.However, we apologize for the inconvenience caused by the difference in the steps at the entrance.If you have a lot of luggage, we will be happy to assist you.However, we apologize for the delay in providing you with this information.Please feel free to ask our staff for assistance.We also apologize for any discomfort caused by the smoking area at the entrance.The smoking area is located at the entrance of our hotel and is available only for our hotel guests.Although we regularly clean the smoking area with our cleaning staff and the hotel's front desk staff during the daytime and nighttime, we are very sorry for the inconvenience.We sincerely apologize for the inconvenience.Last but not least, we hope that you will choose our hotel again when you come to the Ueno area.We look forward to welcoming you again.Thank you very much.Hotel Mystays Ueno East Front Desk
Global Aruno
Standard Semi Double Room
Stayed in Apr 2025
Solo travellers
9 review
10.0/10
Outstanding
Posted on May 14, 2025
Hotel was clean... The location is very convenient 24h supermarket just behind
Response from Property: Thank you very much for staying at Hotel Mystays Ueno East.We are very pleased to hear your compliments about the location of our hotel.As you mentioned, there are many supermarkets and convenience stores open 24 hours near our hotel.Please take advantage of them when you have time.Finally, thank you very much for taking time out of your busy schedule to give us your feedback.Please visit Hotel Mystays Ueno East again when you come to Ueno. Hotel Mystays Ueno East Front Desk
Edward7765
Standard Double Room
Stayed in Mar 2025
Couples
5 review
9.5/10
Amazing
Posted on Apr 15, 2025
Well located with easy access to subways and convenient stores, room size is decent for Japanese standard.
Response from Property: Thank you very much for choosing Hotel Mystays Ueno East!We are very pleased to receive your compliments on our location and the size of our rooms.We will continue to do our best to provide better service to our guests.We hope you will choose our hotel again when you visit the Ueno area again!We look forward to serving you again.Hotel Mystays Ueno East Front Desk
guest8
Superior Double Room
Stayed in Mar 2025
Travel with friends
16 review
7.0/10
Posted on Apr 22, 2025
room size is too small and carpet with smell, not worth for money, only with good location.
Response from Property: Thank you very much for choosing Hotel Mystays Ueno East.However, we sincerely apologize for the inconvenience caused by the size of your room and the cleaning problem. Although we have been meticulous and thorough about the cleaning problem on a daily basis, we accept it as a very embarrassing situation for the hotel and will make efforts to prevent recurrence. We hope you will try our spacious rooms. We hope you will visit us again when you are in the Ueno area. We look forward to serving you again. Hotel Mystays Ueno East Front Desk
Anonymous User
Standard Double Room
Stayed in Feb 2025
Family
2 review
9.5/10
Amazing
Posted on Apr 2, 2025
Good location near convenient stores and the train station. Service by staff was good as well. Rooms are clean as well.
Room is a little small with very little space to open luggage. “Centralized” aircon system is also a bit troublesome as some days the heater will on instead causing the room to be very hot, hence will need to open the window (which is also not easy to open).
Response from Property: Thank you very much for choosing Hotel Mystays Ueno East.We are very pleased to hear that you were satisfied with our location and the service provided by our staff.However, we are very sorry for any inconvenience caused by the size of your room.We have larger rooms available in our hotel, so please do not hesitate to give us a try!We would also like to apologize again for the air conditioning problem.We apologize for any inconvenience this may cause you.Please feel free to ask at the front desk for a loaner air conditioner.We apologize for the delay.For your safety, the windows are designed to be difficult to open.We will be happy to assist you with this matter as well, so please feel free to ask at the front desk.We would be honored if you would visit us again when you are in the Ueno area.We look forward to welcoming you again.Hotel Mystays Ueno East Front Desk
Sin Man
Standard Double Room
Stayed in Feb 2025
Family
9 review
7.5/10
Posted on May 10, 2025
value for money, some distance from subway, good for quick stay.
Response from Property: Thank you very much for choosing Hotel Mystays Ueno EastWe are glad to receive your feedback despite your busy schedule.We are glad to hear that you were very satisfied with your stay at our hotel.We hope you will visit us again when you are in Ueno area.We look forward to seeing you again.Hotel Mystays Ueno East Front Desk.
ximbow
Standard Double Room
Stayed in Dec 2024
Couples
6 review
8.5/10
Very Good
Posted on Jan 5, 2025
The room is a bit small but i understand bc we’re in Japan. The hotel so convenient. Have some shops around. Not far from subway🌇
Response from Property: Thank you for staying at HOTEL MYSTAYS ueno-east. And we appreciate you spending your time writing to us.We are so glad to hear that you have had a comfortable stay at our hotel. We hope we can serve you again at our hotel in the future.Hotel MYSTAYS ueno-east
Puay Suan Goh
Superior Double Room
Stayed in Nov 2024
Family
15 review
10.0/10
Outstanding
Posted on Jan 2, 2025
Overall the stay was good, breakfast was good. Room we chose is spacious enough for us to fit 3 big luggages and pack. Location is near Inaricho station or 10 min walk to Ueno station. What I don’t like about the hotel is the entrance and lobby are all staircase, I think this should be fixed in due time for a hotel to have a ramp for luggages easy access than have everyone carry them up and down 2 flight of steps.
Response from Property: Thank you very much for choosing Hotel Mystays Ueno East. Thank you very much for your good comments on the location and breakfast of our hotel. As you said, the hotel is very close to the subway station, and there are many convenient stores and fast food restaurants nearby. We are very happy to provide guests with a comfortable accommodation environment. We are very sorry for the inconvenience caused by the steps at the hotel entrance. You can ask the front desk staff to help with the luggage. We are very happy to help guests. Finally, thank you very much for taking the time to give us feedback. We hope you have the opportunity to stay at Hotel Mystays Ueno East again. Hotel Mystays Ueno East Front Desk
เที่ยวไปเรื่อย :)
Standard Semi Double Room
Stayed in Feb 2025
Solo travellers
3 review
10.0/10
Outstanding
Posted on Apr 3, 2025
👍🏻good place and good service
Response from Property: Thank you very much for choosing Hotel Mystays Ueno East.We are very happy to hear that you were very satisfied with your stay!We would be honored if you would visit us again when you are in the Ueno area.We look forward to welcoming you again.Hotel Mystays Ueno East Front Desk
A Corral
Standard Semi Double Room
Stayed in Mar 2025
Family
11 review
10.0/10
Outstanding
Posted on May 2, 2025
Good hotel and area
Response from Property: Dear guest, thank you for your good comments on our hotel! We sincerely appreciate your compliments on the hotel's location. We hope you will choose our hotel again next time. HOTEL MYSTAYS Ueno East
Shirley
Standard Queen Room
Stayed in Sep 2024
Travel with friends
3 review
6.5/10
Posted on Nov 9, 2024
As the hotel has some issue with their air-con, it was terrible for us. I woke up sweating :”)
Apparantly, we booked an eco-stay(?) so there’s no cleaning service for us, but they did give us new towels so that’s good.
Overall exp was ok. Hotel is clean and the service was good
Response from Property: Thank you very much for staying at Hotel Mystays Ueno East. As our hotel has centrally controlled air conditioning throughout the entire building, temperature cannot be set in each guest room, and only ON, OFF, and air volume can be operated.We apologize for any inconvenience this may cause and appreciate your understanding.Our staff will continue to develop services that will please many of our guests. We hope you will make a reservation at our hotel again when you come to Tokyo.Thank you very much for taking time out of your busy schedule to give us your valuable feedback.Hotel Mystays Ueno East Front Desk
Teck Heng
Standard Double Room
Stayed in Mar 2025
Solo travellers
2 review
10.0/10
Outstanding
Posted on Apr 27, 2025
Located near Inaricho station and a short walk away from Ueno station! Convenience stores are available nearby! A peaceful and quiet location as compared to Ueno.
Response from Property: Thank you for choosing Hotel Mystays Ueno East.We are glad to hear that you were very satisfied with our location.There is a supermarket open 24 hours nearby, so it is also suitable for urgent shopping. We hope you will choose our hotel again when you stop by the Ueno area. We look forward to serving you again.Hotel Mystays Ueno East Front Desk
Joan Hoon
Standard Triple Room
Stayed in Sep 2024
Family
3 review
9.5/10
Amazing
Posted on Oct 23, 2024
Around 10-15mins walk from JR station. Easier to walk along the main road. It was raining when we arrived and the train station staff kindly advised us to walk underground and later come up to main road. It was a maze and we were lost. Walking distance to street walk.
Response from Property: Thank you for choosing HOTEL MYSTAYS Ueno East. We are very grateful that you took the time to write to us. We apologize for the inconvenience caused by the complicated route of Ueno Station. We look forward to seeing you again. Front Desk of HOTEL MYSTAYS Ueno East
Yiruuuu
Standard Semi Double Room
Stayed in Sep 2024
Couples
10 review
7.5/10
Posted on Oct 27, 2024
Basic amenities okay, but a bit too small space , but still location is considered good
Response from Property: Thank you very much for staying at Hotel Mystays Ueno East. However, we apologize for any inconvenience caused by the size of your room.We are sorry for the inconvenience caused by the size of your room, however, we are selling larger rooms (21 to 28 square meters), and we would be happy to discuss this with you the next time you stay with us.We sincerely look forward to serving you again.Hotel Mystays Ueno East Front Desk,
Guest User
Standard Twin Non-Smoking
Stayed in Mar 2025
Family
1 review
10.0/10
Outstanding
Posted on Apr 12, 2025
I really appreciate the help and kindness of the manager whom we met on April 4th. When we met our Japanese friend in hotel, He translated Japanese into English several times. Thanks to him, we could communicate with our friend well. And he gave us other good services. Before leaving Tokyo, we really wanted to see him and say "Thank you!" again, but we couldn't meet him. Ah, cleaning condition and breakfast of the hotel were also satisfactory.
Response from Property: Thank you for choosing Hotel Mystays Ueno East.We are glad to hear that you were satisfied with your stay.We are sincerely pleased to receive your compliments. We would like to continue to make our hotel the best hotel that many of our guests would appreciate without resting on our guests' words.Thank you very much for taking time out of your busy schedule to give us your valuable feedback.Hotel Mystays Ueno East Manager,