Guest User
February 18, 2024
It can be said that this is a hotel with a very poor experience. For safety and traffic reasons, I chose this hotel for my trip to Tokyo in early February. The price was nearly twice the usual price, nearly 6,000 for five nights. As soon as I checked in, I discovered a lot of problems. The bathroom smelled bad, the utensils were very old, and the place to hang clothes could only barely hang a down jacket. After I reported it to the front desk, the front desk said that they could not change rooms when the room was full, and they had a bad attitude. At around 10:00 the next morning, the cleaning staff knocked on my room no less than three times. I stayed here for five nights and there was no need to urge me to check out. Why were they disturbing my rest? After I told the housekeeping staff to come back in at least half an hour, I came back to my room in the evening and it was completely uncleaned. I'm really angry...I've never experienced anything like this. So I told the front desk more seriously that not only did I not solve the bathroom smell problem today, but I also didn't clean the room. So the front desk changed me to a room, but the room still had a peculiar smell, so the hotel's hygiene was very problematic. But I arranged for a cleaner to clean the bathroom the next day, and there was no smell at night. The most outrageous thing happened. On the fourth day, a piece of my clothes disappeared out of thin air in the guest room. 😅😅😅Although they came back after I talked to the cleaning staff before checking out on the last day, the whole thing still left me speechless. All in all, this is a hotel with poor facilities, service and hygiene. Only the location is okay.
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