Guest User
January 23, 2026
Cleanliness: No issues.
Ambiance: I had a room with a view of Ariake Arena, which was generally nice. The bedroom is right as you enter, so all bedrooms are quite spacious. The bathroom is at the very back. If you don't like the bed being right by the entrance, you might want to avoid this. Also, the bedroom doesn't get much natural light because the bathroom is on the outside with a window (a transparent glass bathroom).
Service: If you're coming to the hotel from outside the building, there are absolutely no signs, elevators, or escalators to get to the hotel lobby on the 2nd floor. You have to carry your luggage up the stairs to reach the hotel's main entrance. It's hard to imagine a hotel of this caliber having such an arrangement.
Facilities: It's hard to believe that a hotel at this price point and level doesn't come standard with a bathtub.
To clarify a misconception: no room in this hotel offers a direct view of Big Sight.
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