Villa Fontaine Grand Tokyo Ariake Reviews

Stayed triple comfort on 9F and paid 2.5k HKD for 1 night. Good: - laundry room with many available all in one washer and dryer with digital lock. - next to shopping mall (food last order around 9:30pm and most closed at 10pm) - public bath in shopping mall 6F of hotel - size of room was reasonable in my opinion and clean surroundings and room Bad: - No view - I estimate 1/4 rooms will be blocked by the mall - read other reviews about this and requested a better view but was ignored - can be claustrophobic for some people - Expensive if you book all inclusive through trip - room was just 1.5k - recommend to get just the room and pay for public bath and breakfast when there as it’s much cheaper - bath around 2000 JPY and similar to breakfast - Spa is public so not just hotel guest - though they have small private rooms for 10k JPY inside the hotel but I imagine it’s just like having a large bath - Volume of guests (6F foot traffic I imagine would be noisy as all hotel guests must use this to go to the mall or spa - The front office and staff are overwhelmed- customer service is poor probably due to them being over worked and under staffed vs the number of guests - Disagree with other review - the location is not convenient - very far from public transport if raining you will get wet took a taxi from Gundam back to hotel because of this and cost 2k JPY - TV is big but useless without YouTube or screencasting from phone A one day affair hotel or if it’s raining. Too far from the action and surrounding areas is like any other industrial area. I personally had a terrible experience that ruined my last day in Japan - which up till then was great. I got locked out of hotel because my keycard suddenly stopped working and was desperate to get medicine for my dad from the room and return to restaurant before they closed. Went to lobby and told staff. She told me to wait and queue up and walked away. Understand there are existing customers being served but in this situation you cannot walk away from a customer clearly in distress and should wait with them till next counter is free and then be given priority. Later on the night I followed up after getting the medicine to give the team a chance to explain what happened. But they found nothing wrong with how they handled it. Hotel brand is a bit of a money grab which is a shame as being in the hospitality industry you are the bridge between a foreigner and a nation.

The room’s clean and comfortable, the toilet’s really clean. The hotel near the mall it’s very convenient.

The service was great, the room was comfortable, and the cleaning was really impressive.

Take Toei bus from hotel can reach Ginza in 15 min. The shopping mall next to the hotel is surprisingly good for choices and quality. There is a Spa connected to the hotel, paid and we have not time to use. Hotel is good price and away from too touristic area in Tokyo.

room tidy, voncenience to station and shopping centre, but stff attitude need to improve.

Great for families. The breakfast is a must try but can get very crowded. Picture is from the breakfast buffet!

My family thoroughly enjoyed the stay at Villa Fontaine Grand Tokyo Ariake. Getting around was super convenient- there’s free shuttle bus going to and from Haneda AirPort, there’s free shuttle bus to Ginza/Tokyo station daily, there are also public buses and train stations nearby, so there are many choices. I love the Ariake Garden mall connected via the 6th floor, where I can get food and even onsen at a discounted price. The amenities are amazing too - there’s self service washing/drying machines, microwaves, ice machines, self check in/out machines… all readily available at any time. The luggage storage is also self-serviced and fuss free, so we could walk around with our minds at ease before going to the airport on the last day. Overall, an awesome place for anyone having a holiday in Tokyo!

Nice vuew

I recently stayed at Hotel Villa Fontaine Grand Tokyo Ariake and had a great experience. The room was really comfortable, and the air conditioning was customizable, which made it easy to get the temperature just right—super nice after a long day. One of the best parts is the direct connection to Ariake Garden. There are loads of food spots and shops, and you don’t even need to go outside—perfect if the weather isn’t great. The location is awesome. It’s in a newer part of Tokyo that’s more spread out than the city centre, which gives it a relaxed vibe. There are several train stations nearby, so getting around is still super easy. You can also walk to Odaiba Beach Park, which is a great little waterfront spot. DiverCity Tokyo Plaza and Aqua City Odaiba are also within walking distance—perfect for more shopping, food, or just hanging out. The area has lots of nice walking paths too, great for a stroll or just stretching your legs. Overall, a super comfy and convenient place to stay. I’d definitely come back!

Nice location with good setting inside the room, though need to pay extra for using the onsen facilities. My wife tried the massage service but there maybe some communication problems in terms of English.

It's a functional hotel, with all amenities and location near to 2 stations which are easily accessible through foot bridge. Having a big mall access from hotel is also helpful. Location wise, team lab and some other touristy stuff is nearby but for most part, you will have to travel to city (although Rinkai line as direct trains to Sibuya and other places). Service wise, check in and check out are automated and smooth.

Close to the Metro. Breakfast is good. Hotsprings in a separate building and not included in the room price.

very big room compare with other hotel !very big lobby and they can provide so many tea pad ,shower cap,shower brush and toothbrush, very attention to detail

A little out of Tokyo but train station is only 5-10 mins walk away. If you are leaving early there is a shuttle bus to Tokyo station and those who are going to the airport straight there is also a shuttle bus. A mall located right next to the hotel as well with basics store included so you can get last minute shopping done