Kabukicho, 1 Chome−2−5 東陽ビル 3F, Shinjuku Ward, Tokyo, 160-0021, JapanView Hotel Details
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Guest Reviews of Shinjuku Kuyakusho-Mae Capsule Hotel
8.0/10
Very good
567 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.8
Amenities7.7
Service7.8
Cleanliness7.8
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All reviews(567)
Positive reviews(499)
Reviews with photos/video(124)
Great value for money(47)
Convenient location(42)
Easy to get around(33)
Strange smell in room(23)
Located in the city centre(17)
Relaxing hot springs(14)
Luggage delivery service(9)
Stayed multiple times(6)
Negative reviews(68)
Guest User
Special Offer-Capsule Room, Non Smoking For Male Guest
Stayed in Oct 2025
Travelling with friends
19 review
10/10
Outstanding
Posted on Nov 24, 2025
I had a wonderful stay at this hotel. The staff were warm, attentive, and always ready to help, which made the experience feel very welcoming. My room was spotless, comfortable, and well-designed, with all the essentials provided. The amenities, especially the breakfast buffet and lounge areas, were impressive and added real value to my stay. The location was convenient, close to local attractions and easy transport links. Overall, the atmosphere was calm and relaxing, making it perfect for both leisure and business travel. I would happily return and highly recommend this hotel to anyone looking for comfort and great service.
Guest User
Special Offer-Capsule Room, Non Smoking For Male Guest
Stayed in Sep 2025
Solo traveller
1 review
8.5/10
Very good
Posted on Oct 8, 2025
I think my biggest issue was having to get everything out of my capsule every morning. In a multiple night stay, it would have been handy to be able to keep chargers and toiletries in there. The other issue was the laundry facilities. They could have twice as many washers and dryers and they would still be all constantly busy. Staff were mostly good, but I never saw them anywhere except the reception.
Keane Zhong
Special Offer-Capsule Room, Non Smoking For Female Guest
Stayed in Aug 2025
Solo traveller
16 review
7.0/10
Posted on Oct 2, 2025
Well firstly, this is a very good location as it is right in the heart of Tokyo, very exciting and sophisticated nightlife. For the stay wise it is quite ok, facilities wise is average, apart from the location I actually enjoy more of the shower.
I don’t spend much time there most of the time I’m outside except for sleeping and shower. The price was good considering the location and convenience!
Overall it was good!
JayantoJaya
Special Offer-Capsule Room, Non Smoking For Male Guest
Stayed in Aug 2025
Solo traveller
15 review
8.0/10
Very good
Posted on Sep 22, 2025
My second time staying here in the same year. So far this capsule hostel is still accomodating me when I need a sudden place to stay. Overall was okay.
Guest User
Special Offer-Capsule Room, Non Smoking For Male Guest
Stayed in Oct 2025
Solo traveller
4 review
10/10
Outstanding
Posted on Nov 28, 2025
Good experience for mr
Anonymous User
Special Offer-Capsule Room, Non Smoking For Female Guest
Stayed in Nov 2025
Solo traveller
1 review
6.0/10
Posted on Dec 10, 2025
There are makeup remover and facial cleanser in the bathroom. Overall, it’s not bad for a backpacker staying up for a night. You pay what you pay for.
Guest User
Special Offer-Capsule Room, Non Smoking For Female Guest
Stayed in May 2025
Solo traveller
1 review
8.5/10
Very good
Posted on Jun 12, 2025
Honestly your experience would depend on which capsule you sleep in. I was lucky to sleep at the end of a corridor. But if you sleep near the entrance, shower room or the locker room, you'll always hear people walking around. Generally, I think most people during my stay were civil and stayed quiet at night, but again that depends on luck.
The best thing was that the location was extremely convenient. It was close to a metro station and the streets around were bustling with people and filled with shops and restaurants.
Definitely not for everyone, but if you need a cheap place to stay for a night or two, you can try this out.
Guest User
Special Offer-Capsule Room, Non Smoking For Male Guest
Stayed in May 2025
Solo traveller
22 review
10/10
Outstanding
Posted on Jun 7, 2025
Great location, lovely staff, free sauna, spacious capsule...and VERY cheap! Definitely my first choice in Japan
Guest User
Special Offer-Capsule Room, Non Smoking For Male Guest
Stayed in Oct 2025
Solo traveller
5 review
9.5/10
Amazing
Posted on Nov 30, 2025
The ventilation is weak as there is only central air con with low speed circulation. Expect room temp to be 24 degree, you might not use the blanket.
The location is excellent, next to the Main Street and not noisy at all.
It offers 2 public hot baths and 1 cold bath.
Very convenient when you need a nap mid day.
Guest User
Special Offer-Capsule Room, Non Smoking For Male Guest
Stayed in Sep 2025
Business traveller
3 review
10/10
Outstanding
Posted on Oct 17, 2025
Good for tourism
Guest User
Special Offer-Capsule Room, Non Smoking For Male Guest
Stayed in Oct 2025
Solo traveller
18 review
10/10
Outstanding
Posted on Dec 2, 2025
I reserved a room in this hotel last week, the staff was very out going. Even if the bed are small you dont feel overwhelmed, I recommend this place
Haji Mughal
Special Offer-Capsule Room, Non Smoking For Male Guest
Stayed in Sep 2025
Solo traveller
8 review
5.5/10
Posted on Oct 15, 2025
Rude staff
Guest User
Special Offer-Capsule Room, Non Smoking For Female Guest
Stayed in Oct 2025
Solo traveller
9 review
8.5/10
Very good
Posted on Nov 5, 2025
3rd floor reception area need improvement, too messy and chaotic
Womens area clean Ok
Weird rules should be clear
Guest User
Special Offer-Capsule Room, Non Smoking For Male Guest
Stayed in Oct 2025
Solo traveller
1 review
3.5/10
Posted on Nov 7, 2025
worst travel experience i have had in my whole life, i could only compare this experience with being on a prision. and *** with the daily checkout at 11am i got sick during my stay and couldn’t remain in my room while feeling like i was dying, between this and the net cafe around the corner i would pick the net cafe
Nilo
Special Offer-Capsule Room, Non Smoking For Male Guest
Stayed in Mar 2025
Solo traveller
12 review
7.5/10
Posted on May 20, 2025
The capsule hotel was noisy very noisy on my first night due to it being near the door. Then I asked the reception to move me to a different place on the second night. The receptionist was generally nice except for 1 guy that has a long hair. His tone was really bad compared to the others staff. The location is actually pretty good but the hotel should improve their policy of asking all guests to leave at 11 and come back at 3pm regardless if you are staying more days with them. It is so inconvenient.