HOTEL MYSTAYS Premier Hamamatsucho Reviews

Response from Property: Dear Guest, Thank you very much for choosing Hotel MyStays Premier Hamamatsucho from among the many accommodation options available. It is a great honor for us to have welcomed you as our guest. The room type you stayed in is called the “Deluxe Twin Room (with Extra Bed),” which features a total of three beds: two double beds and one extra bed. With a maximum occupancy of 5 adults and 2 children, this room type may be ideal for guests who wish to stay with their families in a single room. The feedback you shared will not only serve as a valuable reference for our future operations but will also be extremely helpful to those considering a stay with us. We welcome all feedback—whether positive or critical, and whether brief or detailed. We look forward to hearing from you. Our entire staff will continue to strive to provide a comfortable space for our guests, and we appreciate your continued patronage. We sincerely look forward to welcoming you again. Sincerely, Hotel MyStays Premier Hamamatsucho From the Front Desk Staff

Response from Property: Dear Guest, Thank you very much for choosing Hotel MyStays Premier Hamamatsucho from among the many accommodation options available. We are truly honored to have had the opportunity to welcome you as our guest. We would also like to express our sincere gratitude for taking the time to share your review despite your busy schedule. Your feedback not only serves as valuable guidance for our future operations but also provides important insights for guests considering a stay with us. We welcome all feedback—whether positive or critical, and regardless of length—and look forward to receiving your valuable comments. As you mentioned, our hotel is located on a main road just a 2-minute walk from Daimon Subway Station, making it easily accessible. If you take the stairs down to Exit B4, the Toei Oedo Line platform is nearby. The Asakusa Line platform is a bit further away, but since it is connected by an underground passage, you can walk there without getting wet even on rainy days. We were very pleased to read your comments praising our “friendly staff” and calling us a “wonderful hotel.” We will continue to strive to live up to your high praise and ensure that you feel “glad you chose to stay with us.” All of our staff sincerely look forward to welcoming you back. Sincerely, Hotel MyStays Premier Hamamatsucho From the Front Desk Staff

Response from Property: Dear Guest, Thank you very much for choosing Hotel Mystays Premier Hamamatsucho from among the many available accommodations. It was a great honor to welcome you as our guest. As you noted, Tokyo Tower is located approximately a 15- to 20-minute walk from the hotel. While there are buses bound for Tokyo Tower departing from the Hamamatsucho and Daimon station areas, service is quite limited—running only once or twice an hour—so we generally recommend walking or taking a taxi. We provide a map created by our staff specifically for guests visiting Tokyo Tower for the first time. This original map features photos and directions in both Japanese and English; we hope you find it useful during your stay. We remain committed to continuous improvement and dedicated effort, striving to ensure a comfortable experience for all our guests. We look forward to the opportunity to welcome you back in the future. Sincerely, Hotel Mystays Premier Hamamatsucho Front Desk Staff

Response from Property: Thank you very much for staying at Hotel MyStays Premier Hamamatsucho. We would also like to express our sincere gratitude for taking the time to share your feedback despite your busy schedule. We are delighted to receive such high praise for your recent stay. All guest rooms are 28.5 square meters in size. The room you stayed in this time featured two double-sized beds. Depending on your reservation details, we provide extra beds for groups of five or more guests, or upon request. Please note that depending on the size of your luggage and the number of guests, the room may feel a bit cramped. If you feel the room is too small during your stay, we can remove the extra bed or some of the furniture to create more space. Please let the front desk know if you would like this arrangement. Our hotel is located a 5-minute walk from JR Hamamatsucho Station, Tokyo Monorail Hamamatsucho Station, and Toei Subway Daimon Station. With convenient access to Ginza and Roppongi (about 10 minutes by subway) and Shinjuku Station (about 20 minutes by subway), we highly recommend our hotel for sightseeing and shopping in Tokyo. We sincerely look forward to welcoming you again. Hotel MyStays Premier Hamamatsucho Front Desk

Response from Property: Thank you very much for staying at Hotel MyStays Premier Hamamatsucho. We would also like to express our sincere gratitude for taking the time to share your feedback despite your busy schedule. We were very relieved to hear that you had a comfortable stay overall. We were also delighted to read your kind words about our staff. All guest rooms are 28.5 square meters in size. The room you stayed in this time was equipped with two double-sized beds, and if you select the option with an extra bed, up to three beds can be arranged. Please note that depending on the size of your luggage and the number of guests, the room may feel a bit cramped. If you feel the room is too small during your stay, we can remove the extra bed or some of the furniture. Please let the front desk know if you would like us to do so. We hold monthly meetings with our housekeeping staff to ensure a clean and comfortable environment so that our guests can enjoy a pleasant stay. We sincerely look forward to welcoming you again. Hotel MyStays Premier Hamamatsucho Front Desk

Response from Property: Dear Guest, Thank you very much for staying at Hotel Mystays Premier Hamamatsucho. We also appreciate you taking the time to share your feedback. Although we cannot identify you as you submitted your review anonymously, we are truly grateful for your repeated patronage of our hotel. Our hotel offers room types that can accommodate up to five adults, and these are very popular with families. We are honored that you described our hotel as "comfortable." We will continue to strive to provide a comfortable space for our guests and welcome them with a spirit of hospitality, so as not to disappoint you with your kind words. We look forward to welcoming you back again. Sincerely, Hotel Mystays Premier Hamamatsucho Front Desk Staff

Response from Property: Thank you so much for choosing to stay at the Hamamatsu-cho Mestasi Premium Hotel. We also appreciate taking the time to share your experience. However, we sincerely apologize for any difficulties you may have encountered communicating with customer service during your stay. Our front desk staff, according to their shift schedule, speak not only Japanese but also English, Chinese, and Korean. Even when some staff are not on duty, our front desk provides 24-hour service. Furthermore, we have translation equipment available, so please feel free to contact our staff if you need any assistance. We value your feedback and will strive to provide you with a more comfortable stay in the future. Finally, we look forward to your next visit. Hamamatsu-cho Mestasi Premium Hotel Front Desk Staff

Response from Property: 致尊敬的客人 衷心感謝您在眾多住宿設施中選擇下榻邁斯泰茲普瑞米爾濱松町酒店。 您提供的意見不僅是對本酒店的評價，對於正在考慮入住的眾多客人而言，也是寶貴的參考訊息。在此，再次感謝您在百忙之中抽空提交寶貴意見。 我們已仔細閲讀您的反饋並核實了相關情況。若您預訂的是“環保套餐”，客房清潔人員將不會進入客房。如需追加毛巾或洗漱用品，請告知前台工作人員。 然而，此次似乎是前台工作人員與您之間出現了溝通誤解，對此給您帶來不便，我們深表歉意。為了不辜負您提出的寶貴意見，今後我們將竭盡全力防止此類情況再次發生。 雖然我們仍有許多不足之處，但今後我們將繼續努力，致力於成為一家能讓客人滿意的更優質的酒店。 衷心感謝您在百忙之中抽空提供寶貴意見。本酒店全體員工衷心期待着能再次與您相見。 此致 邁斯泰茲普瑞米爾濱松町酒店 前台工作人員 敬上

Response from Property: Dear Guest,Thank you very much for choosing Hotel Mystays Premier Hamamatsucho from among the many accommodations available. It was a great honor to welcome you as a guest of our hotel.The reviews you submit are not only valuable feedback on our hotel, but also serve as a valuable reference for our future operations and for those considering staying with us. We are especially grateful that you took the time to write a review of your stay.Since November of last year, we have introduced an automated check-in machine (KIOSK). For first-time users and those unsure about operating the machine, our front desk staff will be there to assist you, so please rest assured. Of course, our front desk staff is available 24 hours a day, so please feel free to speak to them if you have any questions or concerns during your stay, as you may have before.Although not on a regular basis, we occasionally hold small events within the hotel in conjunction with Japanese seasons and holidays. We have previously held events such as New Year's Day, Valentine's Day, cherry blossom season, Golden Week, and Tanabata (Star Festival). If your stay coincides with one of our events, we hope you will take an interest in Japanese culture and enjoy the experience with us.We will continue to strive to provide you with a wonderful stay, and we appreciate your continued patronage.Finally, thank you very much for choosing our hotel.We look forward to welcoming you back again.Sincerely,Hotel Mystays Premier HamamatsuchoFront Desk Staff

Response from Property: Dear Guest, Thank you very much for choosing to stay at Hotel Mystays Premier Hamamatsucho. We also sincerely appreciate you taking the time out of your busy schedule to share your feedback with us. As a general rule, we provide housekeeping services during your stay. However, we do not enter the room for cleaning in the following cases: ① If you have booked an "Eco Plan" ② If you have requested not to have your room cleaned ③ If the "Do Not Disturb" sign is displayed As you noted, even with the Eco Plan, we can arrange for additional housekeeping services for a fee of ¥500 per day; we hope you will consider this option. Regarding the tap water in your room, it is purified and safe to drink; however, we also provide complimentary bottled mineral water for your enjoyment. This service was introduced in response to numerous requests from our guests. Our entire staff remains committed to providing an environment where our guests can enjoy a comfortable stay. We hope you will choose Hotel Mystays Premier Hamamatsucho again should your travels bring you back to the Tokyo/Hamamatsucho area. We look forward to welcoming you back soon. Sincerely, Hotel Mystays Premier Hamamatsucho Front Desk Staff

Response from Property: Thank you very much for choosing HOTEL MYSTAYS PREMIER Hamamatsucho and for taking the time to share your feedback. Our hotel is conveniently located just a 6-minute walk from JR Hamamatsucho Station(North exit) and Subway Daimon Station(B4). We are delighted to hear that you found the room layout comfortable. As you mentioned,at approximately 28.5 square meters, our rooms are indeed more spacious than most hotels in central Tokyo. Your positive comments mean a lot to us, and we look forward to welcoming you back on your next visit to Tokyo. Sincerely, Front Desk HOTEL MYSTAYS PREMIER Hamamatsucho

Response from Property: 致貴賓 衷心感謝您此次下榻「MyStays Premier 濱松町」飯店。能歡迎您成為本飯店尊貴的賓客，我們深感榮幸。 您提供的意見，不僅是對本飯店的寶貴回饋，對於許多正考慮下榻本飯店的人士而言，亦是極具參考價值的資訊。在此，謹向您在百忙之中撥冗提供意見，再次致上誠摯的謝意。 您此次入住的房型為「豪華雙床房」，房內配置有兩張雙人床及一張加床，共計三張床位。此房型最多可容納五位成人入住，特別推薦給希望與家人同住一室的貴賓。 此外，雖然步行至東京塔約需15至20分鐘，距離稍遠，但沿途轉彎處較少，前往相當便利。本飯店備有由員工親手繪製的東京塔交通地圖，若能善加利用，我們將不勝榮幸。 東京塔周邊道路略有坡度，步行前往的貴賓請多加留意。沿途亦有車流量較大的十字路口，特別請攜帶孩童的貴賓一併注意安全。 今後，全體員工將持續精進，致力為您提供舒適的住宿環境，懇請您繼續給予支持與愛護。 我們衷心期待您的再次光臨。 謹此致意 Hotel MyStays Premier 濱松町 前台工作人員 敬上

Response from Property: Dear Guest, Thank you very much for staying at Hotel MyStays Premier Hamamatsucho. It was a great honor to welcome you as our guest. The feedback you provide is valuable not only to us but also to many others who are considering a stay at our hotel. We would like to express our sincere gratitude once again for taking the time to share your thoughts despite your busy schedule. Since last fall, we have introduced self-service kiosks at our hotel. These allow you to complete the entire process—from confirming your reservation and entering your information to settling your bill and receiving your key card—on your own. If you prefer to pay in cash or are unsure how to use the kiosk, please rest assured that a front desk staff member will always be on hand to assist you. In addition, our front desk staff remains on duty 24 hours a day, just as always. If you have any questions, requests, or other concerns, please feel free to let our staff know. It has been a great honor for us to have you enjoy a relaxing stay with us. We will continue to strive to further improve our services so that we can provide a stay that truly satisfies each and every one of you. We sincerely look forward to seeing you again. Sincerely, Hotel MyStays Premier Hamamatsucho From the Front Desk Staff