Palace Hotel Tokyo

I originally wanted to book the hotel room type I stayed in for the first few nights, but it showed as fully booked, so I could only reserve this more expensive club twin room. It turns out the more expensive experience was not as good as the basic room type I had before, and I didn't feel it was any better. Moreover, when I checked in, I found that the room type that was shown as unavailable when I booked was actually available that day, and there were quite a few of them, at a cheaper price too. I'm not sure what Ctrip means by playing these games, and I'm very unhappy about it.

The bread at the breakfast buffet is delicious. I highly recommend the fruit Danish pastries, especially the mango and apple ones.

The view from the room was excellent; the sight of greenery spreading throughout the city was very calming. The room's cleanliness and service were also impeccable. The breakfast buffet offered a wide variety of choices, including some unusual ingredients not typically found in regular buffets. The pool and gym were also clean, allowing for a relaxing workout.

The hotel's location is superb, directly facing the Imperial Palace with expansive views. The room was clean and comfortable, and the service was warm, professional, and attentive. The staff were very thoughtful and helped guests with any issues. Thank you! 🙏

Let's start with the positives: The location and facilities are excellent, the room is spacious, and I even had a view of the Imperial Palace from my window. Although it was partially obstructed, considering I booked a basic room, it was more than acceptable. Upon arrival, the staff immediately helped with my luggage and inquired about my name, which was very thoughtful. Turndown service and replenishment of amenities in the evening were prompt. All staff members throughout the hotel were professional and responsive. Now for the negatives: I wouldn't call it discrimination, but it's clear the hotel primarily caters to and prioritizes Western guests (there were many Westerners staying there). They even offer gluten-free bread at breakfast. I was assigned a room on the lowest floor, the 8th floor, and I didn't see any Western guests on my floor. When using the elevators, they were always going to floors 10 and above. Additionally, a cart with spare amenities was constantly parked right outside my room door, which was quite an eyesore every time I opened it. I brought this up during check-out, but I doubt they'll take it seriously.

Facing directly onto the Imperial Palace moat, this hotel is less than a ten-minute walk to Otemachi subway station and Tokyo Station. There's a large green space right downstairs, offering a unique experience for an early morning run along the Imperial Palace. Some rooms with balconies even offer a fantastic view of Mount Fuji.

They efficiently and kindly helped with our luggage. We arrived early and were allowed to check in ahead of time.

I used the room service, spa, and club lounge, and everything was excellent in terms of both service and quality.