Guest User
February 14, 2024
The cup was unclean and had water stains on it; there was hair on the bed sheet, I don’t know if it was accidentally left by the cleaning staff or if it had not been replaced at all (I have black shoulder-length hair and long yellow hair on the bed sheet); the toilet paper in the bathroom was about Only the core was left and was not replaced. There were three people at the front desk, and I called to ask for a clean cup. The front desk asked me to wash it myself. I thought your attitude was really good? Her tone softened. She first said that she didn't have a new cup, and then said that she could go to the front desk to change the cup herself. The quick kettle has a small capacity (2 cups of water), and the base cannot be separated from the body. The base is connected by a wire and it is inconvenient to receive water. There are also safety risks. There is a check-in time, and even if you apply for the room card before that, the front desk will collect it on your behalf. Everyone can only sit in the lobby and wait for the time to arrive. Once the time is up, everyone queues up at the front desk to get the card and then pick up toiletries next to it. This may be because the front desk is busy. It's because of the congestion. The breakfast here is good and rich, and they also provide hot tea without caffeine.
Toyoko Inn is a chain hotel. I have stayed in other hotels and the hygiene, service and facilities are all very good. Maybe this one is just an example. Too bad, ugh😑
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