Despite charging such high room rates, this hotel still imposes a ¥3,000 late check-out fee for being just five minutes late, without any prior warning. I would strongly advise people to think twice before booking a hotel run by such a petty management team. I didn’t have a local SIM card, so I couldn’t contact my delivery driver, which resulted in the order being left at the front desk for less than ten minutes. When I went downstairs to collect it, a member of the front desk staff rudely demanded that I give the delivery driver a zero-star review. Putting aside whether the staff here even possess the basic professionalism expected of people working in hospitality, do you seriously have no basic empathy or understanding either?
收取着如此昂贵的住宿费,却还要在没有提前告知的情况下因为顾客晚五分钟退房收取高达3000的延时费。请大家谨慎预定这家管理团队如此小气的酒店,我因为没有本地电话卡无法联系外卖员导致外卖员把酒店留在前台了不到十分钟,在我下楼取外卖的时候被前台员工毫不客气地要求给外卖员0分差评。先不论这里的工作人员是否有基本的酒店服务人员该有的专业素养,你们难道连基本的同理心和理解力都没有吗?