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5 star

The Tokyo Edition, Toranomon
4.3/5118 Reviews

The Tokyo Edition, Toranomon

Tokyo|0.73km from systemsGo Tokyo Head Office
The hotel is centrally located and I think that’s basically the sole reason I may consider staying at it again. Checking in was smooth (thanks to the HK colleague seconded from Ritz Carlton HK), and other than that, I think your hotel staff needs re-training, especially the concierge team! Terrible service and clueless! My friends who were also traveling were not as lucky at check-in. One wasn’t able to get his room at 6pm and was asked to wait (20 mins), and when he finally got his key, he went into the room where someone was already in it. Who could expect this kind of mistake happened in a “modern luxury hotel”? My other friend nearly traumatized trying to check-in with a staff who can’t really speak English and don’t understand what “confirmation number” means. To me, the only disappointment was no upgrade at all even I was a Titanium member then. But well, I of course understand it is “subject to availability”. Hotel itself and its location is superb and definitely create a modern luxury feeling. But I’m staying in a HOTEL and HOSPITALITY and SERVICE should be the most important. And Edition Tokyo fails in all aspect, and maybe this is how you want to create a “lasting memory”? The short lady at the concierge was rude and impolite. When I was trying to ask about the timetable of the airport bus and where the stop is, she simply said why don’t you check it online cos you need to use your credit card and book anyway! I cannot believe this kind of service in Japan, let alone at a 5-star Marriot managed hotel. In the end I let my friend to handle it and she told me she talked to 3 different concierge colleagues and each gave a different answer, in the end it had to escalate up to the duty manager to get a concrete response on how to take the airport bus to Narita. Crazy! Then on separate occasions we went to the lobby bar. We requested to sit by the window and the waiter there said “it is reserved” on every occasion. In the end of course the sofa by the window was empty (and on one occasion it was empty till the bar was closed). I got annoyed and asked for the restaurant manager and I said “if you need a minimum spending just say so, why you have to put us at the bar table?” She said she would look into it and of course no one has yet to give us a good reason why is it the case. And service at the bar was appalling and to a certain extent I would even use “racist” to put it. As a Titanium with Marriot Bonvoy and a Globalist with World of Hyatt, I must say I made a terrible mistake staying at Tokyo Edition. I am sure I would receive better treatment and a better holiday experience if I stay at Andaz Tokyo which is across the street!

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Top rated hotels in Tokyo

Searching for hotels near systemsGo Tokyo Head Office? Compare room rates and reviews to find your ideal stay.
Floral Iron Tower Hotel Tokyo
5/50 Reviews
The room is not very big, but it is not crowded, it is clean, the owner is very good, you can see a little Tokyo Tower on the street next to it ~ easy to travel, not far from the subway, touching the elevator
Mitsui Garden Hotel Roppongi Tokyo Premier
4.4/5353 Reviews
Akasaka/Robbongi/Azabu
We were booked in by my son when we arrived and we're delighted with the total environment! Having not travelled since 2019 had to readjust and the staff and environment helped us greatly ! Every aspect of the hotel was customer focused and Covid aware! In reception nothing was a problem and there was an excellent speaker of English! The dining room suited our needs and the verandah gave extensive views of the city and Tokyo Tower! The food was generous and well prepared and the dinners at night were very good! I must pay particular tribute to Ken in the first our stay and his meticulous attention to our needs and understanding!! We would thoroughly recommend this hotel as people return to Japan and of course Tokyo!
Oakwood Hotel & Apartments Azabu Tokyo
4.4/5108 Reviews
My stay at Oakwood was excellent. The room is spacious - including the bathroom and with kitchen and washing machine facilities. The room was very clean, including all the kitchenware and bathroom. My stay was extremely comfortable. The location is very close to the Metro station, and a few min walk to the azabu juban area with lots of shops, supermarket and restaurants. I also have to commend that the staff and concierge at the hotel are extremely helpful and responsive, they helped with my various requests promptly. I stayed in 2 different rooms, one of the rooms had the view of Tokyo tower. I will definitely be back!
Hotel Villa Fontaine Grand Tokyo-Roppongi
4.3/5182 Reviews
Akasaka/Robbongi/Azabu
The hotel is in the Izumi garden building, and the taxi navigation often takes a short detour to the other side of the hotel, and the signs are very clear. Downstairs is the subway station, which is convenient for travel. Walk for 10 minutes to Roppongi Shopping Street, and I feel that there are more international friends than Japanese. The hotel service is quite good. The room refrigerator cannot fit the large items that need to be refrigerated. The lobby manager helped to put them in the hotel refrigerator, which solved the top priority, which is very good.
Guest House Tokyo Azabu
3.4/514 Reviews
I think this price is very good because it is located in Minato Ward, which is a 5-minute walk from Tokyo Tower. Even if I went out at night, I enjoyed the illuminations because there was a 24-hour doorway. The staff was very friendly and took care of whether it was cold or not. There is a feeling of cleanliness, and the cost performance is good.
Comfort Inn Tokyo Roppongi
4.2/579 Reviews
Akasaka/Robbongi/Azabu
I chose this hotel after reading the reviews. The biggest advantage is that it is close to the subway station. However, it is not recommended for the following reasons: 1 If you live on the second floor, what if there is a large car passing by outside the window? Resonance will occur in the room and sound will occur. 2 At the Thai breakfast restaurant next to it, there is basically nothing to eat if you go there late. And those breakfasts are just a make do, so don’t expect too much. 3 The walls of the room are a bit dirty 4. There are only 2 channels available on the TV. Overall, I didn’t feel comfortable staying at 600 yuan a night. The room I stayed at at the same price in front of Shuitian Palace was more comfortable.

Frequently Asked Questions

Tokyo Travel Guide

Planning a trip to Tokyo? Book hotels in Tokyo via the Trip.com website or app, it's easy and hassle-free. Tokyo is a city with tons of tourist attractions. You'll never want to leave! You can stay 3-5 days at hotels in Tokyo without running out of things to do.

For those traveling for business and tourism, Haneda Airport (Haneda Airport) is the preferred choice when visiting Tokyo. It's easy to reach Tokyo. The city can be reached by plane, train, and car.

Trip.com offers discounts of up to 20% on 1097 boutique hotels in Tokyo. As a popular tourist city, Tokyo has many renowned chain hotels. If the comfort level of your trip is important, there are many choices in Tokyo, such as hotels under the Novotel brand. Novotel is the most popular brand among tourists. Hotel Sunroute Ariake in Tokyo is a favorite among Trip.com users. Many tourists also stay at Keio Plaza Hotel Tokyo.

In the city center of Tokyo, you'll have easy access to Shinbashi, Tsukiji Market, Ginza. You can choose attractions in Tokyo that are perfect for a weekend getaway, such as Shibamata, Shakujii Park. The most popular attractions for tourists in Tokyo are Shibuya, Tokyo Tower, Shinjuku. With a developed commercial area, visitors can head to Omotesando-Aoyama, BVLGARI for a great shopping experience.

Average Temperature

• January to March: 8.98°C during the day, 5.13°C at night

• April to June: 20.28°C during the day, 16.65°C at night

• July to September: 27.27°C during the day, 24.07°C at night

• October to December: 15.08°C during the day, 11.49°C at night

Average seasonal Rainfall

• Spring: 74.43 cm

• Summer: 141.07 cm

• Autumn: 175.03 cm

• Winter: 98.4 cm

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