This hotel’s management is very much below par. We wasted well over half an hour after our arrival before being allowed to access the room we had fully paid for in advance because the management claimed they had no record of our booking and demanded proof that we had in fact already paid. Their whole argument fell apart when we showed them several emails the hotel had sent us confirming the booking, telling us the check-in time and asking if we needed car-parking! Their excuse was to say they didn’t know Trip.com, through whom the reservation was made, because they only ever get clients sent to them by Bookings.com or *******, which makes no sense at all. Of course, there was no subsequent gesture of regret by the management after having caused us to have to put up with this farce on arrival - an upgrade to a better room should have been the very least they could have done. The room we stayed in, however, was adequate and the hotel location good, but we will certainly never stay here again.
