WoodSpring Suites Tolleson - Phoenix West

Great service. All set at arrival!

No one avaliable to take care of front desk when arrived at 10:20pm. Finally front desk attendant opened door 10 mins later. Room was not ready. Front desk attendant had to leave desk to get room cleaned up. Waited almost an hour to receive our room. Another employee came out but was no help. I asked how much longer and responded with an attitude that he wad just arriving, and did not know anything and didn't have a way to get a hold of his co-worker. Terrible customer service and would never recommend this place to anyone.

Pros - The room was clean and comfortable. Everything worked. Starbucks next door, with burgers place just past, and southwestern place right afterwards. Good water pressure in shower. Good price. Cons - had a microwave, fridge and dual burners, but no pots, dishes, plasticware or even paper towels. Dishes and pots were available to purchase. Had coffee available in the lobby but only had powdered pseudo creamer most days. Rooms cleaned only once a week. Noisy. People going up and down the hallway till midnight or later, including doors slamming. Some sort of large engines starting till the wee hours. Cars drag racing on the street at any hour. Other notes. Appears to have been built recently so everything looks new. Also looks optimized for long term stays- In conclusion, if you’re looking for a clean bare bones room at an excellent price that is a bit noisy, this is a great place.

The room itself was fine, but the customer service was lacking just a bit. Second, stay there in the last month and had issues with both stays.

Had a problem with my wifi i had to call the cable company myself. Then the toilet got stopped up i had to go to the front desk and get a plunger and unclog it myself never that happen before