Rixos Premium Bodrum

Guests appreciate the cleanliness, modern decor, and stunning views in the renovated rooms. They praise the friendly and professional staff, exceptional service, and the amenities like gym, pools, and tennis court.

Zero hospitality! Their guest relations is horrible. I got sick during the trip and had to go to hospital. Nobody even asked what happened to me and if they can do anything for me. On our last day, we have requested more time at the room as I had Covid and was sleeping all day. They have extended for 2 hours and rest of the time we were with the rest of the guests freely moving in the hotel. To sum, it is super unfortunate that this natural beauty is in the handa of such uncapable guest relations.

Reviewed by: Kamrul Islam (Group of 32 – Islamic Family Group) We recently stayed at Rixos Premium Bodrum with a large family group of 32, and overall, we had a truly memorable and enjoyable experience. The hospitality, facilities, and service made this a fantastic family holiday. Positives: From the moment we arrived, we were treated with warmth and professionalism. A special mention goes to Emma and Karl, who served us with smiles and care during breakfast at the Torquais restaurant M, staff at Pupils Restaurant were excellent – they really stood out for their friendly and attentive service. All the front-of-house staff were truly 5-star – professional, helpful, and always ready to assist. We were lucky to receive a room upgrade to a 2-bedroom executive suite, which was spacious, clean, and very comfortable. The cleaning staff did an outstanding job each day – beds were perfectly made, and the room was spotless throughout our stay. The food and drinks across the resort were excellent – high-quality, delicious, and with plenty of variety. The Godiva Café and lobby bar offered great service and relaxing spots to unwind. The Rixy Kids Club was a huge highlight for our children – very secure and packed with engaging activities. The lifeguards by the indoor pool were vigilant and friendly, ensuring safety at all times. Other highlights included the heated indoor pool, breathtaking views, scenic walking paths, clean resort grounds, and the convenient buggy service. The spa facilities were excellent, especially the steam sauna, which was clean and easily accessible. The beach area was beautiful and well-maintained – a perfect place to relax. Areas for Improvement: We did encounter one evening where the service was slower than expected and staff seemed inattentive. However, after raising a complaint, the management handled it professionally, and everything was perfect from the following day onwards. A few other points to consider: • Weather in early April wasn’t the best – we’d recommend booking from late April to September for sunshine. • Spa treatments are quite expensive – we would have used the spa more often if the prices were more reasonable. • Paddle tennis is charged at 50 euros per hour, which felt excessive. • Resort shops and market are pricey – for example, we needed a travel adapter and it was priced at 30 euros. • Not all restaurants were open during our stay, and we had to request for the splash pool to be turned on, which they eventually did. Final Thoughts: Despite a few minor hiccups, our overall experience at Rixos Premium Bodrum was outstanding. The resort is beautiful, the staff are incredible, and the facilities cater very well to families. Thank you to the entire Rixos team for making our stay so enjoyable. We would definitely return in the future!