Fairmont Royal York Hotel Reviews

Very overpriced for the condition of hotel, rooms need updating particularly bathroom / shower, low level of maintenance . Very noisy hotel both room and lobby, lobby area had loud music in all areas not a quite space, we were unable to casually enter bar of cafe area need to be seated and there was always a 45 min wait over 4 days. Some conditions you can accept but not when your paying the premium price they are charging, feels like they are focusing on the heritage and image rather than customer satisfaction.

Was fine, but not worth the price. I think at this point they’re settling on the name recognition and history to charge more than the rooms are worth.

Totally disappointed. We were visiting my son in Toronto. I stayed with my son. My sister and her friend stayed at Royal York mainly for the location and history. I seldom travel in North America because hotels are just too expensive. I favoured Asia much more. We had lunch at the restaurant. There were 5 of us. Services were very slow. One of us ordered steak and eggs for lunch. Steak came with no eggs. The server brought eggs later with no apology. We ordered coffee. Coffee came with no cream and sugar. Oh well. The final night of our stay i had dinner with 2 of my old friends and we went back to lobby bar to meet my sister for a drink. We were seated and there was no server to be seen. When we raised our concern to the manager Karen, she promptly asked us to leave even though we told her we were hotel guests. She intended to embarrass me in front of my friends. It was a first time I got kicked out of bar without even drinking. So we moved across the street to a nice local bar. We were seated and served a bottle of wine at half of the price. I would like to have Fairmont to provide a response from Karen for the reason for kicking us out. So our destination was Montreal and we chose Queen Elizabeth Fairmont. We learnt from Royal York. We avoided the food and beverage at the hotel. I am a seasoned traveler and a Diamond member at Trip.com. This is probably the worst experience I have had in last 10 years of travelling worldwide. I will definitely avoid Fairmont from now on.

The hotel was a glamorous stay right in the heart of Toronto. There’s a feeling of old luxury in the rooms and the lobby. The room had been renovated recently but they’re much smaller than newer hotels and only just fits a couple and luggage. The amenities were good, and we used the small sauna and steam room. Everything about the hotel was great despite being so compact. The toiletries provided were by Le Labo, but the scent is very strong and can be overpowering for some if you don’t bring your own.

By far the best hotel. We enjoyed our stay so much. Staff was fantastic. Breakfast in the clockwork was amazing.

Excellent stay! Best service and perfect location. Highly recommend! 🌟🌟🌟🌟🌟"

Convenient location, friendly stuff, good services and will recommend to everyone

Beautiful hotel with lots of history. Excellent staff who welcomed us into the hotel very professionally.

Wonderful hotel. Friendly staff. Clean rooms and comfortable beds. The staff were really helpful arranging for a late checkout

Great clean hotel. Great customer service just disappointed that the mens and ladies steam rooms were both out of service.

Room was clean, staff upgraded the room for us free of charge. Stay was pleasant. Hotel itself is beautiful and so lively. The location is perfect.

One of the best receptionists I have ever met.

Swimming pool is small. Gym is great. Service is good. I like the location.

Nice place