101 Reviews
Windsor Arms Hotel
Downtown Toronto Toronto|0.74km from Legislative Assembly of Ontario
My wife and I stayed at the Windsor Arms September 16-19, 2022. On Saturday we returned to the hotel around 10:30 PM, tired from a full day of sightseeing. We found the entire ground floor of the hotel occupied by screaming young people celebrating a wedding, and the ballroom dominated by a very raucous band. Needless to say, we were unable to sleep. When we called the desk to request that the amplifier be turned down, we were flatly refused. No relief; forget it, we have a party going on. Our second call did not even elicit sympathy from Calvin; he seemed affronted that we would even call to complain. To add insult to injury, when we finally drifted off to sleep after 1:00 AM, we were abruptly awakened by, not one, but two different phone calls--presumably Calvin venting his anger at our complaint. When we checked out on September 19, I complained to the desk attendant and requested some compensation for our inconvenience. She very quickly informed me that would be ”impossible.” I asked to see her supervisor and was told that ”only the ”owner” could grant relief. Of course he was not present, and she refused to give me his name or contact information. She did promise to have him call me--what a hoax. Two weeks have passed without any call, and without any apology. Bottom line: don't come to the Winsor Arms for a good night's sleep. Mike Henke
Very Good
85 Reviews