Torrenova Hotels with Wi-Fi

Service: The service of a man at the hotel front desk who worked on the day of check-in was very poor. First, we drove here and went to the front desk alone to ask about parking. The front desk said that if we didn't book a parking space in advance, there would be no vacancies now. The parking lot was full. Then no staff came out to help take the luggage to the lobby. When we asked where we could park, the front desk said that we should find a vacant space on the roadside. Then we drove for a long time before we found a place to park. Then it took 15 minutes for two people to walk uphill to the hotel with 4 suitcases. The mountain road was winding. The room arranged by the hotel front desk was very far away from the hotel. From the front desk to the room, you need to cross an extremely long corridor with more than 20 rooms, then turn to the elevator, take the elevator downstairs and continue to cross two corridors with more than 10 rooms. Anyway, you just turn left and right. Finally, you reach the room with four boxes. When you open the door, you find that there is no electricity. You call the front desk 8 times but no one answers. You walk a long way to the front desk alone. The front desk sent an electrician to repair it. The electrician said it was a bit difficult. We walked a long way to the front desk again with the boxes. The front desk said that the room was full and could not arrange a replacement. We contacted Ctrip, and the front desk and Ctrip customer service said what they just told us, and they could not arrange another one. You can check in after the workers have fixed it. You could check in at 3 o'clock, but we waited from 4 o'clock to almost 7 o'clock in the evening. It was really speechless. The hotel front desk said you can choose not to stay, and also said so to the Ctrip platform. Ctrip customer service is still very responsible, but Ctrip cannot control this hotel. The hotel does not have toothbrushes, toothpaste, cotton swabs, and cosmetic cotton pads. There are only soaps and a bottle of three-in-one bath products. There are only 5 tissues in the tissue box, and only 2 bottles of mineral water are provided. The quilt is very thin and there is no quilt cover. It is sandwiched between two sheets. The sound insulation of the hotel room is very poor, and the footsteps in the corridor outside the door are very clear. , as if you open the door, the footsteps of the people walking on the left and right of the room are very loud, which greatly affects sleep. The deluxe sea view room booked more than 5 months in advance has two big trees on the balcony of the room arranged. You need to look through the big trees to see the sea view. The room rate for 5 nights is RMB 9108.38. Then the actual hotel is like this, which is particularly bad. Don’t look at the recommendation of Xiaohongshu. It’s just a big thunder. It’s really super thunder. And it’s extremely unfriendly to Chinese people. Treat Chinese people with a big face. You can stay or not. There is no service. Treat Westerners with a smile on their faces and the service attitude is very good. Since it is unfriendly to China, there is really no need to spend money to buy anger. Lightning avoidance room 223, because there are two big trees opposite the balcony, the view is not very good. There were no toiletries as shown in Figures 3 and 4. The hotel did not provide any. We stayed for 5 nights and found that there was no tissue paper when we returned to the hotel on the second night. We called the front desk and they said they would arrange for someone to deliver it. However, the tissue paper was not delivered until we left the hotel on the 5th day. From the second night on, they did not provide tissue paper. We went to the supermarket and bought tissue paper ourselves for 3.59 euros. We were speechless. We reported it to the lady in charge of the hotel service and filled out the service questionnaire, but the hotel did not provide tissue paper from the 31st to January 3rd!

Stayed for 6 days in an apartment type room with 2 and 5 year old children. I would like to visit again. good 1. It is true that there is a slope from the sea to the hotel, but it is a distance that even a 2-year-old child can walk. 5 minutes walk. 2. Stayed in room 776. The room was an apartment type with a kitchen and it was easy to live. The equipment is basically complete. If you tell the receptionist, they will give you a detergent and a sponge. Beach towels are rented with a deposit of 10 euros per sheet. If you want to change it, they will respond quickly. The deposit will be returned on the last day. No seasoning. 3. Dinner is a buffet with many items. 2 year olds are free and it was about 30 euros for 2 people. I felt that cospa was good. 4. A convenience store-like supermarket is next to it, 3 seconds on foot. 5. ALDI, a regular supermarket, is about 15 minutes away on foot. There are slopes and it was difficult for a 2-year-old to walk, but no problem for adults. 6. Marineland? 10 minutes by taxi to the small aquarium. If there are many people, it is more profitable than the local bus. It's a small aquarium, but there were dolphin and bird shows, and the children really enjoyed themselves. 7. I took a tour of the Palma Aquarium at the reception. This includes bus and ticket. This bus goes directly to the aquarium without going to a souvenir shop. The stay was long enough. 8. There were activities such as a children's dance program, and the children enjoyed themselves. 9. The nearby sea has a long beach and a little rocky area, so if you get tired of the beach, you can look for crabs and shellfish on the rocky area and have fun with your children. The beach in front of the hotel is long, and it was very nice to cycle on a rental bike that can hold 4 people. Rental bikes can be rented at the shop in front of the beach. bad 1. All cash payments in the hotel. There is an ATM inside the hotel, but it is a little inconvenient. It also charges a fee. 2. Depending on your tastes, I thought the breakfast was not worth the 22 euros. After all, my child ate bread, yogurt, and cereals, so I bought them at the supermarket next door and ate them in my room. 3. The airport shuttle bus often stayed at the hotel, but the receptionist would not tell me. The hotel can only call a taxi, and the bus should be checked and booked by yourself. I wanted to know at least the company name, but they didn't tell me. You must have seen the same bus company name hundreds of times (even I saw the same bus about 5 times. You should write down the name when you see the bus).The local bus to the airport is cheap, but the bus stop is ALDI direction. If you are an adult, you can walk with a suitcase, but if you have children, it will be difficult. A taxi to the airport is around €45 each way. 4. Affiliated tours are the worst. We booked a boat tour inside the cave. At 9:00, the time spent in the cave is only 1 hour and 20 minutes. After going around souvenir shops → jewelry shops, we finally arrive at the cave. Lost time is more than 1 hour. So 69 euros for 3 people is too expensive and I don't recommend it. The child is bored and bored. There are many tourists in the cave, and there is a long line to enter. This 1 hour and 20 minutes includes everything, so I was only in the cave for about 40 minutes. The boat that can be boarded inside the cave takes 2 minutes, but the waiting time is over 30 minutes, so it is physically impossible to get on in time for the tour bus meeting time. We recommend renting a car. This is the only bad thing this time.

Hotel has good location because it’s by the beach and there’s a nice boardwalk with good restaurants and bars/clubs nearby but not close enough where it’s loud. Hotel is good for folks of all ages and we saw families, couples and groups of friends. View of the ocean was nice and a lot of amenities like pool, gym, arcade, etc. The main drawback was/is parking. Hotel has 12 or so spots and if you come back after 6pm it’s hard to find a spot. There is public parking nearby but it’s very difficult to find spot/ park. We spent 30 min wondering trying to find anything. Room was also not very clean. Cups and spoons didn’t get cleaned/refresh. Floor was also sandy. Also bed was two twin beds pushed together which was a bit annoying. We got a good price and we are satisfied, but would probably look somewhere else next time unless we got a super great price.

This hotel was absolutely fabulous. The facilities were great, especially the pool and private beach area. The views are spectacular all round. The room was clean and comfortable but there was very little space between the bed and the TV. We found it difficult to get to the other side of the room without bumping into the TV everytime. The staff was very pleasant and helpful. They recommended a good cruise and helped with a motorbike rental company. I would definitely stay here again.

Very good view

Really great stay unlike the comments I read which scared me 🙄☺️ Attentive customers and lots of advice, I highly recommend this hotel.

Nice hotel better than the pictures but has extremely loud music playing all day. Very loud at night with lots of young people partying. Great buffet breakfast

Location was near both beaches and nightlife without being so close as to be annoying. Rooms were nice and beds were comfortable.