To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities3.9
Service3.9
Cleanliness3.9
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All reviews(33)
Positive reviews(25)
Reviews with photos/video(2)
Negative reviews(8)
Guest User
Double Studio
Stayed in Aug 2023
Business travellers
3 review
5.0/5
Outstanding
Posted on Aug 27, 2023
The guy at the front desk can speak Chinese, which is really a surprise. He is also very handsome, hehe. The room was wrong, and the environment of the park was also good. There are not many people around. There is a lidl where you can go shopping, but it takes 20 minutes to walk.
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Guest User
Stayed in Nov 2021
Business travellers
13 review
4.2/5
Very Good
Posted on Dec 5, 2021
No heating in the main room and tourist tax payable for 3 people even though I am alone
I am waiting for a return following my request today at reception.
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Guest User
Stayed in Sep 2022
Family
5.0/5
Outstanding
Posted on Sep 2, 2022
The Appart City Toulouse Purpan residence is located west of the city center of Toulouse on the outskirts. The residence is large and has many apartments. The apartment is air-conditioned and clean and modern is equipped with a kitchenette. The bed is comfortable. The reception is open 24 hours a day. The parking space is paying, 4€ during your stay, and is secure and under video surveillance. A small outdoor swimming pool to relax. The price of an apartment for 4 people is very attractive, it is advisable to make a reservation before your departure during the summer season because the residence is always displayed full.
6/7
Response from Property: Dear Guest, Thank you very much for this review, it is very motivating and encouraging for our entire team. We are delighted to read that you enjoyed your stay with us. Because a good day begins with a good night, we chose our bedding carefully. I'm glad you liked it. Our pool is a great place to relax, and we are glad you enjoyed it. The room is your cocoon during your stay, and we do our best so that you can find warmth and comfort. See you soon!
Guest User
Stayed in Aug 2022
Family
4.0/5
Very Good
Posted on Aug 13, 2022
Nice stay, clean pool and excellent staff. Helpful with public transportation, if you have no car. Few place to eat in the near vicinity (and the few are closed for holidays in august)... Overall a nice place if you like to stay close to the airport.
Response from Property: Dear Mel, Thank you for your appreciation. We are delighted to read such a positive comment. Your warm testimonials reward the work done by our team on a daily basis. Thank you for taking the time to share them. We hope to see you again soon, Very Best regards, The Appart'City Toulouse Purpan Team
Guest User
Stayed in Jul 2022
Business travellers
1.0/5
Posted on Jul 28, 2022
The hotel charged me 50E for canceling, even though it was to be free of charge. hotel confirmed they charged it without reason, but the contact stopped after. deffinately wouldn't reccomend it to no one.
Response from Property: Good morning Jakub, We are sorry to read about your negative experience. But we think you made a mistake and you are writing to the wrong Hotel. Your booking was made on *********** site and we have a confirmed cancelation 2 days before the arrival without fees. If you need more information or if you wish to discuss about it do not hesitate to contact us directly. Best regards.
mullotc
Stayed in Mar 2024
Couples
3.0/5
Posted on Mar 16, 2024
Staff available and welcoming, good breakfast, great laundry and ample parking. We were urgently rehoused following a fire and were delighted with the kindness. The first bedroom upstairs is very good: clean, comfortable bedding. We were moved (with notice to move and clean in 10 minutes) to the ground floor: stained bedding, dirty dishes, splashes in the microwave, putrid smell in the bathroom, yellowish shower joints, shower rails. veiled cupboards and traces of “kisses” on the mirror and the bay window. We also saw that the customers were dirty because there was a lot of trash in the bushes. It's not the fault of the staff, nor the planes which pass every 5 minutes. Despite this last bad experience, we wholeheartedly thank the team.
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stahl E
Stayed in Mar 2024
Couples
2.0/5
Posted on Mar 1, 2024
Rehoused by my insurer as part of a disaster, the team is not understanding, their only interest is the financial aspect but not the human aspect. We had reported a problem with flushing the toilet, it was not working, but the problem was not repaired during the 10 nights of stay. Also I don't recommend ordering pizzas, they are €10 and they are frozen pizzas! On the other hand, the staff in charge of cleaning the rooms are very pleasant.
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Guest User
Stayed in Apr 2023
Other
4.0/5
Very Good
Posted on Apr 8, 2023
We stayed at this hotel with two children (not teenagers, smaller ones) first because they gave us a Smartbox homestay box from Spain that also works for France and because you can extend your stay by paying an extra fee. This aparthotel turned out to be a pleasant surprise, since we thought, from photos and opinions, that it was worse. Either they have made improvements in recent months, or we have only seen the best. We stayed in 117, a room with a very complete mini kitchen, with a mini fridge, mini dishwasher, dining area, cutlery, dishes, coffee maker, kettle, mini hob..., with a living room with a sofa bed, table and chairs and its own balcony, full-length mirror, trash can, large bathroom with shower and a master bedroom also with a balcony. There were folding chairs in one of the closets and everything was impeccably clean and tidy, both the room and the hallways and common areas. One day we decided to have dinner at the aparthotel, since in France you have to have dinner early and this cut us off from visiting the city, the sunset calmly... We bought pre-cooked food at the Carrefour in Pourpan (close and very large, although with a car). There are some restaurants nearby but there are plenty of fast food ones, not the good ones. The worst: the situation. We chose it to take advantage of a gift box but it is in an area in the middle of almost nowhere, where you depend on the car for everything. Without a car, it is not viable. Furthermore, entering and leaving Tolouse on weekdays is a fiasco, with queues that make you waste your time on the journeys. There is no hairdryer in the bathroom and the amenities are just right. The area is not unpleasant, it is just not practical. Average: The main bed is very comfortable, not so much the sofa bed for the children. The breakfast was somewhat lacking in variety, but very good for the price-quality ratio. The best: value for money, cleanliness, tranquility, friendliness of the staff, closed area, well-kept outdoor areas, it has a swimming pool that should work in summer, and having a kitchen is very practical. You can also order pizzas at reception at a very reasonable price, and they will bring them to you. There is a small drinks and snack machine at reception. We signed it up because for urban outings in France, it seems like a good option to us, even better if they are better connected. And we see them as ideal for traveling on the road, work stays.
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6/14
Response from Property: Good morning, madam, sir, We sincerely thank you for this complimentary comment. It is a pleasure to read your comment! Our cleaning team will be happy to read your comment. Because our satisfaction depends on yours, our beds have been carefully selected. We are glad to read that you are satisfied with it. Thank you very much for your comment about our excellent value for money. Sincerely, The direction
Liilaa
Stayed in Oct 2023
Business travellers
5.0/5
Outstanding
Posted on Oct 5, 2023
Very warm welcome, the apartment is comfortable. We feel very good there. Hearty breakfast and sauna to end the day in relaxation.. bus nearby, 10 min walk. Reception at your service at any time and shuttle available if necessary.. I recommend
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Guest User
Stayed in Aug 2023
Other
5.0/5
Outstanding
Posted on Aug 22, 2023
very good accommodation with swimming pool, gym, sauna, laundry room with washing machine and dryer - regular passage of planes above (until 11 p.m. to 11:30 p.m.) and parking which requires paying 4.50e per night to have your car "l 'shelter' the apartment was generally clean however there was no inventory at the entrance or exit of the apartment
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Response from Property: Dear Customer, Thank you very much for this feedback. A heated swimming pool is indeed a real asset for relaxing and unwinding. We all want to find the comfort of home in a hotel. Parking within our Appart'Hotel is chargeable and this information is displayed on all reservation materials: we are sorry to learn that you were surprised. We bend over backwards for our customers but regarding the location, it will be difficult to do something ;-) Warmly, The Appart'City Toulouse Purpan team
Guest User
Stayed in Jun 2023
Other
5.0/5
Outstanding
Posted on Jun 29, 2023
Very warm welcome despite my arrival at night. Spacious, clean, modern studio, good quality bedding, well-equipped kitchen with the necessary accessories. Clean establishment, close to the airport and the highway. Smiling person, very friendly (I was able to add one night at the last minute). I recommend.
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Response from Property: Hello Victoria, We thank you for this enthusiastic comment on your stay. Our greatest reward is knowing that our customers are satisfied. We hope that this first experience will make you want to come and see us again during your next stay in Toulouse. Warmly, The AppartCity Toulouse Purpan team
Guest User
Stayed in Apr 2023
Other
3.0/5
Posted on Apr 8, 2023
Rather a low-end for a residence that aims to be a 3-star furnished tourist residence. Lamentable sound insulation (noisy because of the nearby airport and poor quality double glazing. But also noisy because the insulation in the rooms is too weak. You can hear the neighbors talking!). If you want a moment of calm and rest, go your way. Especially since the attendance at this aparthotel is very young and festive. Which is linked to financial attractiveness. Very affordable cost of a night. The accommodation itself is spacious, the equipment modern and simple. Relatively low end. A kitchen area too damaged by wear and tear (both household appliances and electrical outlets). This establishment lacks maintenance, despite well-respected hygiene. The bedding is not the most comfortable and the hygiene of the sheets needs to be reviewed. Overall for the price it is decent but far from being a place full of tranquility. The staff is pleasant but the reception needs work. You will have understood, this place is preferred for a quick night, for repairs... And bring earplugs😭
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Response from Property: Dear customer, We thank you for your comment. You can count on our commitment to ensure that reported breaches are dealt with immediately. We recently renewed our bedding, and are currently in the process of renewing the sheets and pillows. We are happy to see that you appreciated the cleanliness of our establishment. Our team is our strength ;-) Receive, dear Customers, the assurance of all our best care. Warmly, The Appart'City Toulouse Purpan team
Guest User
Stayed in Feb 2023
Business travellers
5.0/5
Outstanding
Posted on Feb 9, 2023
Very friendly welcome, spacious, clean room, small kitchen with fridge, as said above, the price/performance ratio is very good. Very decent breakfast, only downside, the room is a little small.
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Response from Property: Dear host, We sincerely thank you for your trust and for your excellent rating. We will be sure to share your positive experience with our team. We strive every day to offer impeccable service, meeting the expectations of our customers. We are delighted to learn that we managed to satisfy you. We are delighted to learn that we are well positioned in terms of price. Our designer and comfortable rooms are indeed part of our assets. We hope to welcome you again very soon. Warmly, The Appart'City Toulouse Purpan team
Guest User
Stayed in Feb 2023
Family
5.0/5
Outstanding
Posted on Feb 9, 2023
Very friendly and professional welcome. even if there was no longer any pizza service and a lack of certain drinks, the person present when we arrived was very good at finding us a substitute, a nearby restaurant or fast delivery in the area. downside. light breakfast for €11, but you have to earn a living.
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Response from Property: Madam, Sir, hello, Thank you very much for your superb comment. It's always nice to see that our efforts are appreciated by our customers. We are delighted that your stay went well. Our team always makes sure to have a wide variety of products to offer at breakfast to satisfy all desires. Practicing advantageous prices also allows us to satisfy our customers. We are delighted that they met your requirements. We are delighted to read how much you appreciated the warm welcome from our teams. We thank you for your loyalty and hope to have the pleasure of welcoming you soon to TOULOUSE. Warmly, The Appart'City Toulouse Purpan team
Guest User
Stayed in Feb 2023
Couples
4.0/5
Very Good
Posted on Feb 9, 2023
less than 10 minutes from Capitol Square by car Spacious studio Air-conditioned Swimming pool, fitness room and sauna Closed parking (extra charge) Ideal for our 5-day stay in Toulouse with car
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Response from Property: Hello Frédéric, We would like to thank you for this very positive feedback following your stay in our establishment. We are delighted that you enjoyed your stay with us. It would be a real pleasure to have you with us again. Warmly, The Appart'City Toulouse Purpan team