Mercure Lille Roubaix - Grand Hôtel

I'm expecting to be in Lille, but you're not as it's a satellite town 30 mins away. So the building was nice, and the restaurant downstairs was decent when open as not 7 days a week, so please check. We found the staff to be very helpful, which was in stark contrast to some reviews. Now, some key considerations to factor they do have a small car park below hotel but not east to get in or out with a 40-degree slope and height restriction, The locality is anything but touristy, although the cafe next door is full of locals with quite an Arabic vibe. Lots of petty crime nearby, so be careful we witnessed a few issues during our stay. There are lots of fast food joints nearby, and a few mins walk is the metro statio , which does take you straight into Lille in 30 mins or so. We had an okay stay, but tbh if we could have, we would rather have stayed in Lille and thought that's where we booked.

A run-down hotel that lacks of essential services and has incompetent and unfriendly staff. Room service did basically not exist. No refill of coffee or tea. Used cups were removed but no new cups were provided. When I asked at reception, I was only told that this is standard as guests are supposed to use their cups for the entire stay. When I pointed out that I didn't have any cups in the room anymore, they didn't have an answer how I should drink my hot beverages. Also, the garbage bin was not emptied. I could continue the list of shortcomings here. I think it's fair to say that this is the worst room service I have ever experienced at any hotel. The reception staff was extremely unfriendly when I complained. As mentioned before, they came up with ridiculous explanations and were not at all helpful, not in any way. The reception staff had communicated with their manager as part of the complaint. But when I asked to speak with the manager, I was told that the manager is not available to speak to me. What a disappointing response. Well, if you want to have a nice experience in Roubaix, do avoid this run-down hotel at any means. Their service is incredibly bad and certainly not worth the prices they ask for.

Hotel is nice, very friendly staff. Hotel a bit worn but clean. only bad thing about my stay was the bed, the condition of the bed was very poor, i could feel the springs and felt like i was unable to escape the middle due to the fact of wearing, felt a bit like sleeping in a bowl, no top mattress didn't make it better, pillows was baby size.