Brandon Hotel Conference & Leisure Centre

Arrived on a Saturday evening, I went up to register at the desk.As soon as I gave my name and filled in my details I was told payment in full was needed up front.Maybe this is their policy but normally you will be asked how and when you would like to pay. I told the girl at the desk I would pay half and my friend would pay the other half on arrival,she was prompted from the back office,"No pay in full "which I felt was not very customer friendly. I then asked if I could the night porter fill a flask of Coffee for us as we were going out early in the morning, again the prompt from the back "that's not his job"office.Again not very customer friendly in my opinion. That evening we went to the steam room and there was a sign beside the pool"No Lifeguard on duty , made no difference to us but not ideal for families. The next morning at breakfast there were the same salt and pepper sachets that we received in the take away the night before which seemed very cheap. Last we found a lipstick on the floor in our room. However the staff in the hotel were fantastic, friendly and welcoming always smiling.They know hospitality.

Am sure it was a gem in the 1990s but no longer. Out-dated with bed and breakfast style rooms. Cold and damp. The only saving grace were the very good staff. Plenty of other options in the area. Nice scones 🤪 Wouldn’t recommend the hotel to stay but lunch is ok.

Used the Brandon Hotel as my base camp this weekend for the Kerry Camino as it’s very well situated in Tralee, with the car park opposite and the ease of access to all routes in and out of Tralee. The hotel is very comfortable and clean, all the staff encountered were friendly and professional. Rooms are a decent size, bathrooms perfectly appropriate with all the essential amenities. Breakfast is buffet with Tea and coffee served at your table. I will definitely stay again on my next visit to Tralee

Today I went to the B-Bar Restaurant in the Brandon Hotel for my moms birthday and to have dinner with her. The chef’s special for today was Turkey and Ham which came with Mash and vegetables. My mom said it was lovely but the carrots were abit hard which I understand they have to be. I had Pasta Carbonara and it was really lovely and delicious. Apparently the chef don’t like making it but that wasn’t my problem. I heard the server say that the chef will have uproar about Carbonara . Still wasn’t my problem. All I know is that it was really nice and delicious and I loved it. We had drinks also with our food. My mom bill and my bill was €19 for each of us which was a great price. The staff were lovely and funny and nice. They checked on us after awhile to ask if we were okay for everything which was lovely of them to check. It was lovely and quite and comfortable. There no food allow up at the ️ couches area anymore. Only down near the bar where the fire and tables are. They changed that rule recently I would say because people could eat up there before that rule. The restaurant was lovely and warm and a nice fire was burning. My mom and I loved our dinners and enjoyed our meals there and I would go back again which I will soon again.

Sorry to have to say this was the worst hotel that I have ever stayed in. It was very drab and dreary and needs a complete refurbishment. Our room was on 1st floor and facing onto the road, the noise was terrible during the night. There was a tour booked in and from 6am onwards it was just terrible with door banging and ppl talking loudly, so respect given for ppl still in bed. I had my 2 granddaughter with me on our stay and I rang down 4 purchase apple juice and orange juice was told that sorry we dont do room service, so had to leave the small girls in the room and go down and purchase drinks. Ww went to the leisure centre and what a let down that was. Drap and in need of painting and a good clean. Breakfast was very poor, fruit in a bowl lwft whole and no fruit salad. I asked for melon but no melon, eventhough a lady across from our table had melon. I asked for pancakes and was toldno we dont do pancakes. So it left my granddaughter having nothing only a cup of tea. Cooked food was not good. In all my years of being a Hotel Manager and staying in a lot of hotels over the years this hotel The Brandon was the worst one ever. When dropping off my key at reception on check out, the Receptionist did not ask how our stay was, just said bye now. My 2 granddaughter were so looking forward to staying at The Brandon but left so disappointed with their stay.

Unfortunately what was once a proud lady has suffered over the years from lack of investment and lack of interest I presume from the owners. Now it is perfectly pleasant just dated and tired. The room was large and the bed comfortable but the heat was unreal as we couldn’t open the window much. PROs Location in the heart of Tralee city centre Leisure centre Nice breakfast with good choice Staff were excellent and friendly especially night staff Large room CONs Dated and tired Fell in bath/shower due to no nonslip mat Heat in room due to no air con or proper ventilation, asked reception for fan but none available Overall the staff do the best the can with this once fine dame, unfortunately she is beyond herself by date and in bad need or refurbishment/updating.