"Despite initial promise, Kupferquelle's management left us deeply disappointed by reneging on a promised refund for a medically necessary cancellation, showing a lack of professionalism and empathy. In more detail, de stayed at many hotels and resorts across Africa during our multi-month overland trip, so we were excited to recharge at Kupferquelle, which had good reviews and appeared to be a professional, welcoming establishment. We chose it especially for my wife, who had experienced a small accident, making it difficult for her to walk, and as I also needed easy access to medical support. However, upon arrival, we discovered that our booked room was located over 200 meters from the main facilities, including the restaurant. Given our medical situation, this was impractical. We explained this to the reception team, who initially were very understanding and agreed to cancel our booking without penalty and assured us we would receive a full refund. Relieved, we arranged an alternative stay elsewhere. Unfortunately, this is where things took a disappointing turn. Despite filling out forms and exchanging a dozen emails over several months, we had to repeatedly follow up, only to finally be informed by management—four months later—that refunds were against their policy. This was a complete reversal of what we were promised. While the reception staff was friendly and helpful, we feel the management handled this situation unprofessionally. The lack of transparency and prolonged delay in communication were frustrating, especially given Kupferquelle’s reputation for high-quality service. We had expected better customer care, especially considering the medical nature of our request. We hope this review helps future travelers to be mindful of not only the amenities and photos but also the quality of service and responsiveness of management. We would advise other travelers to consider how customer satisfaction and empathy are prioritized, especially in unforeseen circumstances."

"We booked this hostel but didn't stay here and it was unfortunate that the booking was not refundable. Having said that, this may be a good budget choice for those who wants to do the Etosha safari."

"As a family of 5 adults, we stayed here only for one night at the start of our 9-day Namibia self-drive before heading to Etosha National park the following early morning- about an hour away. The direct booking was made very easy via Hilga and the owner, Christie accommodating our needs. Unfortunately, due to car issues, we very very delayed and arrived late at night. We were getting concerned but Hilga and Christie reassured us that safe driving was important, they would even meet us at any place and pick us up if necessary. When we did arrive, they gave us great dinner and a then cake to celebrate a delayed mother's day on behalf of our sons. We had to leave early in the morning, a packed breakfast was given. Unfortunately, we were unable to enjoy the wonderful rooms and settings. Overall excellent staff, owner, food and setting. If we are lucky enough to return to Namibia, will definitely rebook. "

"We had once again a wonderfull time at this quaint paradise. Staff are friendly, food is good. Lovely vibe to it. Rooms are fitted with all the most important amenities with a special touch everywhere. What an lovely stay. Manager was very Profesional and welcoming "

"we visited Ghaub this weekend and stayed there for 1 night at the camp sites. the facilities are good. on saturday, we went to the cave and it was fantastic. the guide was knowledgeable and the tour both interesting and fun. its really great and for those, who want to have a proper adventure. you have to be fit, not claustrophobic and reasonable thin to fit through everywhere. really enjoyed it."