Grey Goose Game Lodge

The rooms are comfortable, spacious, and well-maintained, suitable for families. The staff offers excellent, friendly service, creating a welcoming atmosphere.

The facilities were nice. We had issues checking in. We had contacted them ahead of time to let them know that we would be arriving around 4pm on Sunday. They said that was no problem and that someone would be there to let us in. When we arrived at the gate, we rang the bell and called the phone number, but we never got an answer. After waiting ten minutes, we contacted a friend who was also staying there and she came and let us in. We never saw anyone who worked there until breakfast the next morning. The bathroom trash in our room had not been emptied when we arrived. This would be a fun place for families. They had a playground, a trampoline, and rabbits hopping around the yard. The breakfast was good, but it was not included.

We really regretted staying here. From check in it didn't go well, the receptionist took us to our room, where the cleaner was just finishing and let us in. It was only a little while later when we went to go out that we realised that we'd not been given a room key! That's the basic thing of checking into a hotel I feel? The room itself was chalet style but quite small, there was evidence of damp up the walls in both the bedroom and bathroom and in fact one of our bags and it's contents got damp as we left it by the wall! The bed and bedding was modern and quite nice but the shower head was completely erratic and I'd imagine due to lack of cleaning the jets just directed water everywhere. On our 2nd day with the sun out brightly, we thought we'd lay by the pool for a few hours, being Brit's we always love the chance to lay in the sun.....nope, the first time we'd ever stayed in a hotel that has a pool but absolutely zero sun loungers! We even asked at reception just in case they'd stored them away but were informed bluntly that they simply didn't have any! The pool itself, like the rest of the "resort" has seen better days and was tatty and not very inviting. There are quite a lot of game in the grounds of the hotel, often some way off and the walks are poorly signposted. The best thing about the resort was leaving. We definitely would not return, how it gets some decent reviews is beyond me! Avoid, there are plenty of other choices in Newcastle, SA.