Hotel Milam, Michelin Key Winner

My wife and I stayed at the Milam for our honeymoon. The resort is a sight to see, upon arrival we checked in and was greeted by the hostess. The hostess escorted us to our villa in which we were greeted by a gentleman with drinks. Once inside the villa there were rose petals and candles lit per our request and a bucket of ice and champagne. There is an indoor pool, and a king size bed. There is a beautiful outdoor shower and an area for luggage and shoes. This area also includes a safe. The pool was a nice size and was very clean, over time of using it, there was a fine skim over the top, this was after day five however, which I assume was from our body oils, lotions. The main pool area was always clean and had clean pool towels, the pool itself had a self cleaner that did not seem to be doing much by itself. I would recommend having an actual pool person assist with the things the self cleaner misses. The staff was nice and friendly, the resort is pretty quiet and peaceful, there is a bar by the outdoor pool that has an option for swimming or walking to access it. The bar area was the only area on the resort with a tv.

I spent the most amazing 4 days are this beautiful hotel, loved having a private pool and an outdoor shower. Food at the restaurant was delicious and the service was great. Loved the communication with the concierge team. The whole experience was amazing. Would definitely visit again. Special acknowledgement to Carlos & Jonathan, they were the best.

This place was very tranquil and peaceful—- loved it. Staff was very hospitable and gracious for your presence. Food was delicious and drinks did not disappoint.

If you’re looking for Luxury, safety, great customer service, overall best aesthetics this is the Hotel for you. I will definitely be back.

Everything was phenomenal. I enjoyed my entire stay. The staff was top tier and friendly.

Very Clean and Modern and Beautiful Room. Very helpful staff. Unfortunately, the pool in the room was too cold to step in and the drinks were a bit TOO expensive but other than that, it was perfect.

Great and calm place to enjoy A few days in the sun. I loved this place. Very boutique

Oh man, I wanted to like this place. I wouldn't support this hotel or any affiliated hotels after my stay here. 5 stars hotel? No not at all. Imagine not sleeping your first night of traveling, because the jets were soo loud it sounded like they were draining the entire pool. I kindly asked them to turn off because of the sound, they stated that they do that at midnight. Midnight, 2am, 4am, 5am still on. I mentioned this to the front desk they had the maintenance team look at the issues. I didnt want to be the person constantly complaining however, there was no hot water in the shower. They came and "fixed", then I had about 2 mins of really hot water before it went extremely cold. Imagine washing your hair and having to finish that in freezing water. Lol I jumped in our room pool, that was also freezing. At the end of our stay, I was glad I was leaving. The beds are hard, there were many issues, and yeah the staff is friendly and super nice. Nothing to do with them, its about the amount of money you spend and not get a night's rest or a warm shower. I chose this hotel because it was away from the busy beach, I wanted rest. I didn't get that. At the end they wanted to give me 20% off my 1 tab of food and massage as a courtesy for my inconvenience. However I had to sign a letter saying I couldn't leave a review. I kindly declined because sharing this experience was more important to me. They dont deserve my business. And I would never go back.