Kan Hotel Tulum

The hotel is beautiful and overall pleasant, but it left mixed impressions. Upon arrival, we were warmly welcomed and given a tour of the property. However, we later discovered that the cenote was one of the main reasons we chose this hotel and it was under reconstruction, and this had not been communicated in advance. Construction started around 7:30 a.m. and continued throughout the day. The noise in the morning was not too disruptive, but during the day, when the main work was happening, it became quite loud and dusty around the pool area. Workers were constantly passing by, which significantly affected the overall atmosphere. Housekeeping was inconsistent. The floor in our room was sticky upon check-in, and on one of the days, the cleaner left dirty towels on the floor. The location is good if you are looking for a quiet and remote place. We woke up to the sounds of birds and saw lizards around the property, which was lovely. However, it also means that you need transportation to get anywhere, as there is little infrastructure nearby. For us, this was not an issue we actually enjoyed the seclusion. The hotel itself is beautifully designed in a boho style and looks stunning. Despite the drawbacks, I would still consider coming back one day.

The hotel is beautiful, very jungle like feeling, peaceful and quiet. Love the little cenote. Would be nice if there was a variety of food. Only 1 restaurant, small menu, and it opens 8am so you can't get coffee/tea. The rooms dont have anything to make tea/coffee, So you'd need to head out, there's a nice French bakery 5mins walk away. The location is a little remote but with a,scooter or atv you can get to the beach or town in 15-20mins.

We were a party of 6 adults requiring 3 rooms and ranging in age from 19 to 62. If you are not a fan of resorts and do not mind not being directly on the beach, then this place is for you. The accomodations are unique and well-maintained, the food is top-notch, the staff is friendly and approachable, and the location is convenient to everything we wanted to see and do. (We rented a 7-person car through Alamo.) Dinner on the night of our arrival was outstanding but expensive -- over $400 without alcohol. We ate breakfast there every day which again was delicious and fresh and inventive but also expensive. The restaurant, pool, cenote, and accomodation were all perfect for us. We had absolultely none of the issues that others have complained about and enjoyed every minute of it.

My stay at KAN Tulum was absolutely amazing. The rooms were very clean, well-maintained, and thoughtfully designed, making the stay comfortable from start to finish. The staff truly made the experience special they were warm, welcoming, fun to interact with, and always ready to help with a smile. Their hospitality added such a personal touch to the stay. The amenities were fantastic. Having a beautiful cenote right on the property was such a unique experience, and the swimming pool was perfect for relaxing. The spa was wonderful for unwinding, and the speakeasy added a really cool, intimate vibe to the evenings. The food and bar were excellent as well great quality, delicious flavors, and a lovely atmosphere to enjoy drinks and meals. What I loved most about the property was its peaceful jungle setting. The entire place feels natural, calming, and deeply relaxing, making it the perfect escape from busy city life. If you’re looking for a stay in Tulum that combines luxury, nature, and great hospitality, KAN Tulum is a fantastic choice.

This hotel was so beautiful and incredibly clean! The staff were super nice and so helpful. The property is beautifully maintained. I wish we used the amenities more (but that was our own fault). Overall beautiful property!

This hotel was absolutely beautiful. Amazing staff ready and willing to help plan excursions, rent bikes/scooters, and their Partnering transportation service (5 stars as well). The food at the restaurant was delicious, every inch of the property was just peaceful and serene like being in your own world. Very zen! A great way to unplug from the noise of the world (no tvs) and unwind. Loved our stay. And cant wait to visit again.

I absolutely loved this hotel, the pool, the architecture, it was pretty, very clean, the staff was amazing, and helpful. Thank you!

Beautiful hotel from A-to-Z I stay in the two bedroom villa with the private three level pool, it was just amazing! I can’t wait to go back

One of the most unique and inspiring places I HAVE EVER EXPERIENCED. I love this place. Will absolutely return..