The Crew Hotel Kualanamu International Airport Reviews
The Crew Hotel Kualanamu International Airport
HRXJ+452, Jl. Bandara Kuala Namu, Tumpatan Nibung, Kec. Batang Kuis, Tumpatan Nibung, Deli Serdang Regency, North Sumatra, 20552, IndonesiaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Guest Reviews of The Crew Hotel Kualanamu International Airport
7.6/10
Good
50 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.6
Amenities7.2
Service7.6
Cleanliness6.9
Filter by:
Sort by:
All reviews(50)
Positive reviews(44)
Reviews with photos/video(12)
Close to airport(10)
Great service(9)
Convenient location(9)
Easy to get around(8)
Offers pick-up/drop-offs(5)
Negative reviews(6)
KEVIN PATRICK GERMAIN
Business Class King Room
Stayed in May 2025
Couple
15 review
3.0/10
Posted on Jun 10, 2025
ANNONCE MENSONGÈRE , FUYEZ !!!!
1 - Le wifi ne capte pas dans les chambres, le personnel vous conseille de vous déplacer dans l’hôtel pour avoir le wifi.
2 - les chambres ne ressemble pas à celle sur la photo, faites attention !
3 - les frigos ne fonctionne dans quasiment aucune chambres ! ( frigo sans prise électrique)
4 - le matériel n’est pas entretenu, la climatisation fait un bruit insupportable, et nous avons entendu des gros bourdonnement électrique toutes la nuit !
5 - nous avons beaucoup d’excréments de rats sur notre fenêtre
6 - pour rentre à l’hôtel ou repartir, vous devez payer 5000 de parking même si le taxi viens juste vous chercher c’est inacceptable !
Hôtel à fuir clairement , nous avons sollicité le personnel pour changer de chambre, ils nous ont fait attendre 4h, pour nous mettre dans une autre chambres avec les mêmes problèmes !
Edgelose
Stayed in May 2025
Solo traveller
6 review
8.0/10
Very Good
Posted on Jul 15, 2025
Quite close from the airport. Not fussy, everything is quite straightforward. The provided breakfast is not bad. Worth it for the price.
Siti Nor Amirah
Business Class King Room
Stayed in May 2025
Travelling with friends
6 review
8.0/10
Very Good
Posted on Jun 3, 2025
The hotel is nea tor the airport (15min) and they provide free shuttle service. Bed is comfortable, but the cleanliness needs to be improved. Overall, it is okay to stay for a night before an early morning flight. Breakfast provided is good. Indomaret and cafes nearby.
Ahmad Azrai bin Abdul Rahim
Business Class King Room
Stayed in Apr 2025
Family
9 review
9.0/10
Great
Posted on Jun 2, 2025
I stayed at The Crew Hotel near Kualanamu International Airport for a short getaway, not just for transit. The hotel exceeded my expectations for a stay near the airport. The room was clean, comfortable, and quiet—perfect for rest. The staff were friendly and helpful throughout my stay. I also appreciated the facilities like the on-site restaurant and the convenience store nearby. Although it's close to the airport, it’s also a great base for exploring the surrounding area. Highly recommended for anyone looking for a peaceful and affordable stay.
Guest User
Business Class King Room
Stayed in Apr 2025
Solo traveller
3 review
8.0/10
Very Good
Posted on May 29, 2025
The room was relatively clean and a large size considering the price. Convenient location to airport but sheets were dirty and a dirty sink.
rishee9966
Economy Class Twin Room
Stayed in Dec 2024
Family
2 review
4.5/10
Posted on Jan 23, 2025
W are in family with small boy , checked in night 11pm, the room was not properly clean, bathroom tiles left with hairs and not shine enough , bfast moderate just choice of noodle + rice with fried egg.
myraazamri
Stayed in Dec 2024
Solo traveller
1 review
6.5/10
Posted on Jan 17, 2025
there is no laundry service as mention
my sink so dirty forgot to take photo
acafe / restaurant / indomaret nearby
just take like 5 mnit to go airport
the provide breakfast at 6.00am early
Jass dhillon07
Economy Class Twin Room
Stayed in Aug 2024
Solo traveller
1 review
10/10
Outstanding
Posted on Sep 6, 2024
Nyc please all staff talking good nyc beautifull hotel
Keith, Wai Keung Chan
Business Class King Room
Stayed in Jan 2025
Couple
1 review
7.0/10
Posted on Feb 9, 2025
Lack of air conditioning, leaking shower hose, no daily cleaning.
Guest User
Stayed in Nov 2024
Other
1 review
2.0/10
Posted on Jan 6, 2025
Very disappointing when canceling the hotel voucher!!!!!!!!!!!!!!!!!!
Guest User
Stayed in Feb 2024
Other
10 review
6.5/10
Posted on Mar 5, 2024
We stayed at The Crew hotel for one night before heading to the airport. A shuttle in the morning as well as breakfast in the morning served from 6 am was included which was very convenient.
The staff at the check in wasn't very friendly and seemed to be annoyed with the questions we had. Moreover, make sure to have 1000 IDR in cash since it is the deposit.
Overall the room was really dark and could have been a bit cleaner. However, just staying for a night close to the airport and with the shuttle and breakfast it was a good choice and can be recommended for that purpose.
Guest User
Stayed in Jun 2024
Couple
2 review
2.0/10
Posted on Jul 28, 2024
We mistake our reservation for one day and they were inflexible with us. Strongly
janice kunaraz
Stayed in Feb 2024
Business traveller
3 review
3.0/10
Posted on Mar 8, 2024
the room is like a store room, very small, the door is not firm, as if can fall any time, my hub requested to change or update but reception said fully booked. this is the second time he stayed at this hotel, also same room. we will not book this crew hotel anymore. The reception is not helpful at all.
Max Wakefield
Stayed in Feb 2024
Couple
16 review
8.5/10
Very Good
Posted on Mar 20, 2024
We stayed one night on our way through Medan to the airport the next morning. The hotel is clean, has public drinking water dispensers and some shops and restaurants immediately below so you don't have to go anywhere once you're there. It's 10-15min in a cab to the airport from there. Easy.