Guest User
April 1, 2024
(English follows after Italian) Prénoto u parcheggio privato e me lo confermano, ma quando arrivo è stato dato ad altri. Mi dicono di lasciare l'auto per strada, cosa impossibile nel mio caso per motivi di sicurezza. Chiedo un parcheggio nelle vicinanze mi mandano da due garages, chiusi entrambi. Sono costretto a dormire altrove. Non rimborsano la camera. I booked a private parking space and it was confirmed. But upon my arrival I discover they gave it to someone else and ask me to leave the car on the street. I can't, fors safety reasons. I ask for a nearby private parking, they send me twice to places that were closed for the night. I had to find another hotel, at 1am, where I could sleep and park the car safely. They offer no refund. Their customer service is an insult, their front desk staff worse that useless