Atour Hotel Turpan Museum Wenhua West Road

Overall, it's decent. The hotel provides standard services, but the facilities are a bit old. Breakfast is just average. What I found particularly odd was that they charged for a room upgrade – this is the first time I've encountered such a request in all my travels (they actually charged, haha). This indicates that the hotel's customer service mindset needs improvement (even though they eventually, and reluctantly, upgraded the room).

This was the most comfortable night we had during our Xinjiang trip. No noise, no smoke smell, comfortable bedding, and a rich breakfast. The front desk was very nice, and the value for money is truly exceptional. Atour has definitely earned a star in my book!

The last stop on my Xinjiang trip, and Atour lived up to its reputation! Everything was excellent, from the convenient location and outstanding service to the great facilities. The room was full of thoughtful touches, and the breakfast was complete and delicious. The people of Turpan were also incredibly kind. It's a shame I only stayed half a day; I really didn't want to leave!

The hotel amenities are complete, the room is quiet, and the hygiene is good. All the staff are very enthusiastic, and the front desk upgraded our room to one with a terrace, which was very convenient for drying clothes. We booked several Atour hotels on this trip.

Everything about this hotel was great, but parking was a bit tight. I'd suggest the hotel's charging stations implement an overtime fee for occupying a spot. The laundry room was convenient, though the washing machines were a bit lacking – I'd recommend adding a few more.

The room size was just right, and it was very clean. The facilities were complete, and the service was good. It's very convenient for shopping and dining, with many fruit stalls nearby. The breakfast was also excellent.

Turpan was the perfect end to my Xinjiang trip. The hotel was very clean and tidy, and the location was convenient.

The hotel front desk deliberately targets mainland Chinese guests. Everyone should avoid this place. 1. The front desk staff has a terrible attitude. Several times, I requested that food deliveries be sent up by the robot, but the front desk consistently delayed, making me wait over half an hour each time. I'd have to call again to prompt them before they'd finally send it up. Every time I called, the front desk would use the same canned response: 'It was just sent up.' How is it that every time I call, it just so happens to have 'just been sent up'? Do I really have to call and urge you every single time before you'll let the robot deliver? Can't you come up with a better lie? Travelers who need food delivery should definitely steer clear of this hotel. 2. I extended my stay and upgraded my room, but they gave me a room exactly like the original one, and not even facing the direction I requested. Where exactly is the 'upgrade' here? Isn't it tiring to drag suitcases up and down the stairs on that old carpet? Travelers with luggage should avoid this hotel. 3. The hotel is located at a crossroads and is noisy from morning till night. Car noises and dog barking never stop. I'm woken up early every morning by dogs barking. The dogs bark every single morning, not just once or twice, but continuously for one or two hours. Anyone who needs a good night's sleep for travel should absolutely avoid this hotel. 4. The hotel hallways and elevator lobbies spray an unpleasant, very strong chemical smell every few minutes, which is suffocating. Parents with children should avoid this hotel. 5. The hotel laundry room always has a queue, and it's common to wait until 1 or 2 AM every day. There are always many people fighting over washing machines; you can't get your laundry done without physically queuing in the laundry room. Travelers who need laundry services should especially avoid this hotel.