Best Western Plus Heritage Rail Inn & Suites

Generally speaking the room was comfortable. It felt like they were remodeled recently for a more premium experience, but some things fell short. There were two beautiful TVs in the room, probably the two best I've ever seen and I hotel. One of them never connected to the internet and was useless. That said we didn't need two. The Wi-Fi was rather finicky and was frequently dropping out. We were getting ready to leave in the morning, heard a loud crash immediately opened the door, there was no one around but a picture had fallen off the wall. It didn't look like the first time. The breakfast area was not laid out well and a number of things were unavailable. The bathroom was incredibly small, the toilet is right in the middle of the room and it's difficult to even open the door. Refrigerator seem to keep drinks cold, the microwave was full size, mounted on the wall, and there was a Keurig coffee machine available. There was also plenty of shelf space and counter space to set things, as well as a small wet bar sink in addition to the bathroom. The room was supposed to have two beds to pull out couch which it did. What was unusual was that one bed seem to be a full, and the other a queen. One was just slightly larger than the other. Not necessarily a problem, but unusual. Pool was nice. Much of the furniture moved throughout the room. When leaning against the bed the mattress slid away off to one side. I would consider staying again, my wife would not.

Plenty of hot water, good pressure, comfortable bed. The microwave didn’t work. We reported it, but were able to our leftovers.

Everything was clean and freshly renovated. The landscaping was nice and neat, well manicured. Also staff was nice and attentive.

The tree by the bench we sat at out side needs a trim. Some of the branches are really close to the beach and the parking lot. But the rest was great

We had to move rooms because there was a problem with the fire alarm beeping (something they knew about and told us about when we mentioned it to them). New room had smaller fridge which wouldn't have been an issue if we didn't have leftovers from dinner. Other then that, the stay was nice.

Stayed here during a sold out weekend for a music festival and the staff was great, the grounds were clean, and the overall experience was 10/10!