Guest User
September 13, 2023
We booked this hotel for a three-day stay of the organization's management on a business trip abroad. We received complete disappointment and negative emotions when checking into the Zolo Hotel 4* (Ulaanbaatar). The hotel absolutely does not correspond to the stated number of stars. We booked 5 single rooms of standard category. In one of the rooms, upon check-in, the hairdryer and doors in the shower were broken, towels in all rooms have an unpleasant musty smell. One of the rooms was provided with a pink children's bed, which did not correspond at all to the description and photo when booking; photos of this room are not presented on any website of this hotel. Breakfast for guests is very poor, cold and late. On the breakfast menu: pasta, one and a half sausages per guest, eggs, cucumbers and instant coffee - this is very stingy for a 4* hotel! It was not possible to promptly resolve the issue of relocating our guests, because it was simply impossible to reach the hotel by phone and the guests had to personally resolve this issue with the hotel administrator. The hotel staff speaks poor English. The photo on the site and some of the information are outdated. We strongly do not recommend Zolo hotel 4* (Ulaanbaatar) for accommodation!
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