Top rated hotels in Ulaanbaatar

Kempinski Hotel Khan Palace
4.4/543 Reviews
This hotel does not meet the standards of other Kempinskis. My family and I travel a lot, like A LOT, and we've been to many Kempinski hotels. The problems started with our booking, which we made directly through the hotels' website (not a 3rd party). The booking states a 12:00 check in, but the hotel told us this was a mistake and their check in time is 2:00 pm. They allowed us to check in at noon without a fee, but it took series of emails in advance. We also booked the breakfast meal package through the website. On our first morning in the breakfast lounge, we were told we didn't get breakfast because we didn't have the meal package. Once again, I had to pull out my reservation receipt and prove (in front of other guests) that we had paid for the breakfast. They of course accepted the receipt and realized they made an error, but it was another hassle we shouldn't have had to deal with. The day before our departure, we requested the hotel have a cab ready for us to catch our early flight (we needed to leave the hotel around 3:30 am). The young man behind the desk indicated he would do so and that we could expect a 100,000 tugrik (about 29.00 USD) flat rate for the taxi ride (this is also what we paid to get to the hotel). After spending the day on the town, buying souvenirs, and spending our local currency (but saving taxi money), we returned to the hotel. I double checked with a different guy at the desk that we would have a taxi waiting for us. Afterall, as the evening Front Desk Receptionist, it would be his job to call the taxi company. It was good I double checked, because the other guy hadn't taken action and hadn't passed along the request. Moreover, when the taxi arrived in the wee hours of the morning, we were told by the Front Desk Receptionist that it was actually a 200,000 tugrik charge (double!). We were also told the first ”receptionist” we had spoken to earlier in the day was actually a Bell Hop and we were informed that he wasn't even supposed to be working behind the counter. As a result, we had no choice but to withdraw additional local currency (taxi couldn't take a card) from the hotel Front Desk (for a nice fee) in order to pay the taxi. What's particularly irksome is that we had plenty of cash which we would have saved if we had simply been told the correct amount. There were other issues, but this review is already lengthy... Overall, we had a less than stellar experience at this Kempinski. If you're going to Ulaanbaatar, I'd recommend you stay elsewhere. If we ever go back we'll probably stay at the Shangri-la. It's closer to the airport as well as the heart of the city.

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More about Kempinski, Ulaanbaatar

New and popular hotels in Ulaanbaatar recommended by Trip.com. Planning a trip to Ulaanbaatar? While traveling to Mongolia, Ulaanbaatar is one of the most popular destinations. Located in Mongolia, Ulaanbaatar is a well-known and vibrant city.

For those traveling for business and tourism, Chinggis Khaan International Airport is the preferred choice when visiting Ulaanbaatar.

Trip.com offers discounts of up to 20% on 118 boutique hotels in Ulaanbaatar. As a popular tourist city, Ulaanbaatar has many renowned chain hotels. In Ulaanbaatar, chain hotels such as Ramada are one of the top choices among travelers. Those who favor Ramada can choose a hotel under its name. Shangri-La Hotel, Ulaanbaatar is one of the most popular hotels in Ulaanbaatar. Many tourists also stay at Springs Hotel Ulaanbaatar.

There are quite a few famous attractions in downtown Ulaanbaatar, such as Rara Avis Travel, Mongolian Military Museum. If you want to spend a fun vacation with your family, locals recommend visiting Khustain Nuruu, Khustain (Hustai) National Park, Karakorum or Qara-Qorum. You can also visit top-rated attractions like Chinggis Khaan Square, Blue Sky Tower. Upon departure, you can head to popular commercial areas like Narantuul Open Air Market, State Department Store to buy souvenirs or travel accessories.

Average Temperature

• January to March: -12.75°C during the day, -18.92°C at night

• April to June: 12.11°C during the day, 5.2°C at night

• July to September: 16.84°C during the day, 10.66°C at night

• October to December: -6.66°C during the day, -12.44°C at night

Average seasonal Rainfall

• Spring: 1.83 cm

• Summer: 21.13 cm

• Autumn: 45.13 cm

• Winter: 4.03 cm

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