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Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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Negative reviews(9)
Anonymous User
Queen Room
Stayed in May 2024
Travel with friends
17 review
5.0/5
Outstanding
Posted on Jul 26, 2024
I was very surprised to see that the hotel room was so beautiful, more beautiful than in the illustration. The owner is super enthusiastic and lovely. Highly recommended!
Response from Property: Dear, thank you for your support and evaluation of our hotel. Your evaluation has given us greater motivation to move forward. All the staff of Zhefei Hotel are also looking forward to your next stay. Here, all the staff of Zhefei wish you a happy life! "Don't forget your original intention, and you will succeed in the end." Zhefei's growth needs your support and companionship all the way!
ABISHEK KS
Queen Room
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 20, 2024
Nice but can hear sounds from outside air conditioning was really good on summer days and really nice breakfast🥂
Response from Property: Dear, thank you for your support and evaluation of our hotel. Your evaluation has given us greater motivation to move forward. All the staff of Zhefei Hotel are also looking forward to your next stay. Here, all the staff of Zhefei wish you a happy life! "Don't forget your original intention, and you will succeed in the end." Zhefei's growth needs your support and companionship all the way!
随风流浪
Family Friendly Room
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 16, 2024
staff very kind and the room is very clear, near the hotel location got one local restaurant the local food nice to try.
Response from Property: 親,小喆君感謝您對我們酒店的支持和評價,您的評價使我們有了更大的前進動力。我們喆啡酒店全體員工也期待您的下次入住,在此喆啡全體員工祝您生活愉快!“不忘初心,方得始終”,喆啡的成長需要您的一路支持與陪伴
Morgane
Special Queen Room
Stayed in Aug 2024
Solo travellers
5 review
5.0/5
Outstanding
Posted on Aug 18, 2024
Very nice hotel located not far from a pretty park.
The staff is extremely kind and helpful, the rooms are clean and comfortable. The breakfast is quite good as well. I definitely recommend this hotel.
Response from Property: 親,小喆君感謝您對我們酒店的支持和評價,您的評價使我們有了更大的前進動力。我們喆啡酒店全體員工也期待您的下次入住,在此喆啡全體員工祝您生活愉快!“不忘初心,方得始終”,喆啡的成長需要您的一路支持與陪伴!
Anonymous User
Special Queen Room
Stayed in Apr 2024
Solo travellers
10 review
4.0/5
Very Good
Posted on Apr 25, 2024
Should include breakfast.No wardrobe.
Response from Property: 親,小喆君感謝您對我們酒店的支持和評價,您的評價使我們有了更大的前進動力。我們喆啡酒店全體員工也期待您的下次入住,在此喆啡全體員工祝您生活愉快!“不忘初心,方得始終”,喆啡的成長需要您的一路支持與陪伴!
Anonymous User
Twin Room
Stayed in May 2024
Family
20 review
4.0/5
Very Good
Posted on May 25, 2024
Good and cozy
Response from Property: 親,小喆君感謝您對我們酒店的支持和評價,您的評價使我們有了更大的前進動力。我們喆啡酒店全體員工也期待您的下次入住,在此喆啡全體員工祝您生活愉快!“不忘初心,方得始終”,喆啡的成長需要您的一路支持與陪伴!
Guest User
Queen Room
Stayed in Oct 2024
Business travellers
2 review
2.0/5
Posted on Oct 31, 2024
This is the worst hotel I have stayed in in the past three years. It is not worth recommending at all. The specific problems are as follows:
1. Poor parking facilities
The parking lot is located on the bridge, with a small and cramped space, making it difficult for vehicles to enter and exit, and the parking experience is extremely poor.
2. Unreasonable passage design
The passage from the parking lot to the hotel lobby is narrow and crowded, and it is extremely inconvenient to carry luggage.
3. Lack of service awareness
When checking in, you need to push the door to enter by yourself when you carry multiple pieces of luggage. The front desk and security guards are present but no one actively provides assistance, and the service attitude is indifferent.
4. Poor service attitude at the front desk
No one greets you after entering the door, and the front desk staff has no expression on their faces, which gives people an unpleasant feeling.
5. Environmental sanitation issues
The elevator entrance emits a strange smell, which makes people uncomfortable.
6. Poor quality of facilities
The corridor is paved with low-quality carpets, which has great resistance when dragging luggage. It is superficial and affects the guest experience.
7. Serious noise pollution
The room faces the street, the sound insulation effect is poor, and the sound of vehicles and horns can be clearly heard, which seriously affects the quality of sleep.
8. Shower room design defects
The sliding door of the shower room is not designed properly, which poses a safety hazard. I was once trapped in it and had to push and pull hard to get out.
9. Inconvenient bathroom facilities
The bath towel is placed too high (a person with a height of 175cm must stretch as much as possible to reach it), which is extremely inhumane.
10. The equipment is cumbersome to use
The hair dryer adopts a special touch-sensitive design, and the handle must be completely covered before it can be started. There is no instruction manual, which increases unnecessary learning costs.
11. The restaurant is located in a remote location
The restaurant is located at the end of a long and narrow passage, far away. The breakfast quality is poor, and the service staff is scarce, so you need to find the service yourself.
12. Security is in name only
The security personnel did not perform their duties, and some guests can bypass the security check and enter and exit freely, which poses a safety hazard.
In summary, the hotel has serious problems in hardware facilities, service attitude, safety assurance and other aspects. It is the worst hotel I have stayed in in the past three years and I strongly do not recommend staying there.
Original TextTranslated by Google
Response from Property: 非常抱歉沒能得到您的滿意,本酒店位於烏魯木齊市阿勒泰路,機場和自治區博物館均在沿線,整個阿勒泰路停車位稀缺,本酒店擁有獨立的專用停車場位於酒店樓體背後,且有25個車位實屬不易,在車輛停入車位後有2.5米多寬的通道供酒店客人通過,由於是中端商務酒店未配備門僮實屬抱歉,酒店工作人員未能及時發現您的需求我們深表歉意,您也可以告知前台,我們會為您把行李從停車場運至大廳或房間,本酒店在所有好評中客人最為認可的就是前台小姐姐熱情好客。電梯異味我們已經整改,酒店設備設施均是由錦江集團商城集中採購,醇享房型均為沿街房型,在關閉窗户的前提下三層隔音玻璃效果良好,如果您對聲音敏感下次可預訂我們的啡凡房型,啡凡房型靠酒店樓體背後較為安靜,衞生間和淋浴間玻璃門上均有推拉提醒,浴巾架高度為標準的1.65米,感應式吹風機是為了防止過熱燙傷顧客,本酒店餐廳為自助餐廳,有熱菜、涼菜、小吃類、粥類、麪類、饅頭包子、豆漿牛奶雞蛋雜糧,去往餐廳的路上有明顯指示牌,烏魯木齊的安全程度您可以大膽放心,我們會不斷的完善我們的服務、硬件及軟件,希望您再次預訂本酒店,看到我們的改變,給我們一個機會致歉!本店與2023年12月開業,隸屬於錦江旗下,屬於咖啡氛圍濃厚的喆啡3.0版本,設備設施一應俱全,酒店大堂有免費的現磨咖啡,房間內免費提供掛耳咖啡以及紅茶綠茶,負一樓有免費的健身房和自助洗衣房,自助早餐種類營養豐富,前台小姐姐均是培訓上崗,專業且熱情,酒店周邊美食眾多,酒店出門右轉是貴州路美食街,有新疆頭部拌麪之稱的“歹歹的加個麪”,酒店左邊出門800米有温州街美食街。自治區博物館和機場均在酒店沿線,酒店距離地鐵站500米,地鐵可直達機場、新疆國際大巴扎、水上樂園·歡樂世界。酒店周邊醫院有新疆小童醫院800米,新疆醫科大學第一附屬醫院(醫學院)1.5公里,野馬國際距離本酒店1.4公里,鯉魚山公園1.3公里。期待您再次光臨!
Buliesitedourongding
Feifan Twin Room
Stayed in Sep 2024
Travel with friends
10 review
5.0/5
Outstanding
Posted on Sep 3, 2024
After ten days of traveling in Xinjiang, this James Joyce Coffetel is the best hotel we have ever stayed in. James Joyce Coffetel is a hotel with a relatively high cost performance among the national chain. I am very satisfied with the room environment of this hotel. The service attitude of the front desk staff is also very good! I will stay here again if I have the opportunity to come to Urumqi, and I hope it will get better and better.
Original TextTranslated by Google
6/15
Response from Property: Dear, thank you for your support and evaluation of our hotel. Your evaluation has given us greater motivation to move forward. All the staff of our Zhefei Hotel are also looking forward to your next stay. Here, all the staff of Zhefei wish you a happy life! "Don't forget your original intention, and you will succeed in the end." Zhefei's growth needs your support and companionship all the way!
Guest User
Family Friendly Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 4, 2024
It was my first time staying at Zhefei Hotel. The experience was very good. Because we were traveling with a family of four, we had to choose a family room. The room was clean and tidy, and it was also very quiet. There was a 1.8m big bed + a 1.3m single bed, which was very comfortable for sleeping. The pillows were of a suitable height. No matter how late I came back, there was plenty of hot water for bathing, which was great. Some hotels were too late or too early, and the water was not too hot. In short, I will still choose Zhefei Hotel next time I travel👍
Original TextTranslated by Google
Response from Property: Dear, thank you for your support and evaluation of our hotel. Your evaluation has given us greater motivation to move forward. All the staff of our Zhefei Hotel are also looking forward to your next stay. Here, all the staff of Zhefei wish you a happy life! "Don't forget your original intention, and you will succeed in the end." Zhefei's growth needs your support and companionship all the way!
Guest User
Queen Room
Stayed in Sep 2024
Couples
30 review
4.7/5
Amazing
Posted on Sep 18, 2024
The coffee room where my friend lives faces the school and is relatively quiet. The Chunxiang twin room is on the second floor (near the restaurant). If you are a couple, you may consider enjoying the large bed. Although it faces the viaduct, it is very soundproof after closing the window and becomes quiet, so there is no problem.
The appearance of the store is not outstanding, but the interior is newly renovated, and the interior design makes the 28 square meters of space as compact as possible, and there is enough space to store coats and suitcases.
The bedding was very comfortable and gave me a good night's sleep.
Everyone must order breakfast. During the 22-day trip to Xinjiang, the breakfast in this hotel is amazing and tastes first-class.
Original TextTranslated by Google
Response from Property: Dear, thank you for your support and evaluation of our hotel. Your evaluation has given us greater motivation to move forward. All the staff of our Zhefei Hotel are also looking forward to your next stay. Here, all the staff of Zhefei wish you a happy life! "Don't forget your original intention, and you will succeed in the end." Zhefei's growth needs your support and companionship all the way!
Guest User
Special Queen Room
Stayed in Sep 2024
Travel with friends
1 review
4.5/5
Great
Posted on Sep 21, 2024
The hotel is not far from the airport, about 20 to 30 minutes' drive away. The rooms are quite new and equipped. There are many restaurants nearby. There is a porridge restaurant opposite the hotel, which is quite delicious and also offers other delicacies.
Original TextTranslated by Google
Response from Property: Dear, thank you for your support and evaluation of our hotel. Your evaluation has given us greater motivation to move forward. All the staff of our Zhefei Hotel are also looking forward to your next stay. Here, all the staff of Zhefei wish you a happy life! "Don't forget your original intention, and you will succeed in the end." Zhefei's growth needs your support and companionship all the way!
Guest User
Guestroom (Double Bed)
Stayed in Aug 2024
Couples
5 review
5.0/5
Outstanding
Posted on Aug 18, 2024
I like this hotel very much. It is convenient for traveling and there are many food options across the street. The service attitude is good…
Original TextTranslated by Google
Response from Property: 親,小喆君感謝您對我們酒店的支持和評價,您的評價使我們有了更大的前進動力。我們喆啡酒店全體員工也期待您的下次入住,在此喆啡全體員工祝您生活愉快!“不忘初心,方得始終”,喆啡的成長需要您的一路支持與陪伴!
Guest User
Special Queen Room
Stayed in Aug 2024
Family
12 review
5.0/5
Outstanding
Posted on Aug 9, 2024
I forgot to take photos.
The room is quite big, and the pillows and mattress are very comfortable. The bathroom has a partition, and the shower is spacious. There is no noise. My room has no windows, and it has a little smell, but I can't help it. Everything else is good. It's definitely a good place to stop and rest when you come to Urumqi.
This Altay Road is full of hotels and many places to eat.
Original TextTranslated by Google
Response from Property: Dear, thank you for your support and evaluation of our hotel. Your evaluation has given us greater motivation to move forward. All the staff of Zhefei Hotel are also looking forward to your next stay. Here, all the staff of Zhefei wish you a happy life! "Don't forget your original intention, and you will succeed in the end." Zhefei's growth needs your support and companionship all the way!
Shayulala
Feifan Twin Room
Stayed in Aug 2024
Family
12 review
5.0/5
Outstanding
Posted on Aug 8, 2024
The first hotel we stayed at when we arrived in Urumqi was also the last hotel when we left. The room was great and the mattress was very comfortable. The only drawback was that we couldn't take a shower because of the gas emergency repair.
Original TextTranslated by Google
Response from Property: Dear, thank you for your support and evaluation of our hotel. Your evaluation has given us greater motivation to move forward. We are very sorry about the gas emergency repair. Due to force majeure, we were unable to bring you a perfect stay experience. All the staff of Zhefei Hotel are also looking forward to your next stay. Here, all the staff of Zhefei wish you a happy life! "Don't forget your original intention, and you will succeed in the end." Zhefei's growth needs your support and companionship all the way!
PiaoliupingGZ
Feifan Double Room
Stayed in Aug 2024
Couples
96 review
5.0/5
Outstanding
Posted on Aug 14, 2024
Located under the viaduct, but the sound insulation is very good, no noise affects sleep at all.
Facilities: The laundry room in the basement is fully equipped with a dryer.
Environment: There are many restaurants around.
Original TextTranslated by Google
6/7
Response from Property: 親,小喆君感謝您對我們酒店的支持和評價,您的評價使我們有了更大的前進動力。我們喆啡酒店全體員工也期待您的下次入住,在此喆啡全體員工祝您生活愉快!“不忘初心,方得始終”,喆啡的成長需要您的一路支持與陪伴!