Oasis Grand Hotel

Oasis Grand Hotel Reviews

Oasis Grand Hotel

No.551 Youhao South Road, Saybag District, Urumqi, Xinjiang, 830000, ChinaView Hotel Details
Oasis Grand Hotel
Oasis Grand HotelOasis Grand HotelOasis Grand Hotel
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Oasis Grand Hotel Guest Reviews

4.6/5
Very Good
1062 review
Verified reviews
Location4.7
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(1062)
Positive reviews(1030)
Reviews with photos/video(161)
Friendly front desk staff(106)
Easy to get around(64)
Large rooms(53)
Delicious breakfast(38)
Would stay again(35)
Perfect for business trips(27)
Located in the city centre(21)
Loved the view(16)
Negative reviews(32)
Anonymous User
Superior Queen Room
Stayed in Mar 2024
Couples
45 review
3.7/5
Posted on May 4, 2024
The good things are: upgraded room, mini-balcony with lots of windows, welcoming fruits / nuts, staff willing to help. The things to be improved: hot water (available only after 4 minutes of waiting with the shower on), easier access to WiFi, and it would be great if the staff knew about the locations and ways to get to the most iconic destinations around the city to be able to help tourists in need.
Response from Property: Distinguished Guests: Hello! We sincerely thank you for choosing the OASIS Hotel and taking the time to comment for us. Very sorry for the slow room hot water, for your check-in brought a bad experience, because the hotel into the peak occupancy, not timely supply of hot water. The hotel is now stepping up efforts to improve its hot water supply during peak hours. Thank you again for your support, looking forward to your next visit!
ninjakimal
Superior Queen Room
Stayed in Jan 2024
Couples
20 review
4.5/5
Great
Posted on Feb 17, 2024
My stay at Oasis Grand Hotel was really great. The location is perfect, and the view from my room was amazing. The room was big and comfortable, and the staff were very friendly. Even though the building is old, it still looks great. I highly recommend this hotel.
Response from Property: Dear guest, thank you very much for staying here and sharing your experience. We are also very happy that you can recognize our Oasis Hotel! As you said, the hotel is very cost-effective! The hotel is surrounded by complete supporting facilities, including Hongshan Jade Market, Dried Fruit Market, and various special snacks. In the hotel rooms, there are different views to enjoy all year round, especially the night view is amazing. We look forward to seeing you again as a guest at Oasis Hotel.
Phillip andre westh
Superior Queen Room
Stayed in Mar 2024
Couples
12 review
4.2/5
Very Good
Posted on May 2, 2024
Third time staying here. Still a nice hotel. Big rooms and nice all you can eat breakfast.
Response from Property: Dear guests: thank you for our recognition, guests every demand is our sincere efforts to the direction, we will work harder, looking forward to your next trip, all staff of Oasis Hotel Wish You a happy life
Guest User
Superior Queen Room
Stayed in Jun 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Jul 7, 2024
Clean, friendly and convenient
Response from Property: 尊敬的賓客:您好!謝謝您的滿分點評,您的鼓勵與支持,是我們最大的前進動力。綠洲大飯店以不斷地為客人營造温馨舒適的居住環境而努力,以最高的性價比滿足不同賓客的要求,期待您的再次光臨!
Planet alpha
Superior 2-bed Room
Stayed in May 2024
Family
5 review
4.2/5
Very Good
Posted on Jun 25, 2024
Nice staff and spacious rooms.
Guest User
Superior 2-bed Room
Stayed in May 2024
Solo travellers
1 review
4.0/5
Very Good
Posted on Jun 30, 2024
Please return my deposit
Guest User
Superior 2-bed Room
Stayed in May 2023
Solo travellers
1 review
2.5/5
Posted on Jun 7, 2023
Front Desk staff are poorly trained, when I first checked in she was adamant that they don't receive booking from foreign websites. Only to find it after 10 min with my persistence. Staff are unhelpful and feel like they do not want to be there, and not once have I received a smile from any staff. Would not recommend to anyone who doesn't have a Chinese ID.
Response from Property: 尊敬的賓客您好:感謝您選擇併入住綠洲大飯店,很抱歉您第一次入住給您帶來不好的入住體驗,為此我們深表歉意,我們會加強員工的英語口語培訓,並對員工禮貌禮節進行嚴格監督。此次您的反饋我們會進行深刻的反思與檢討,期待您再次光臨!
Guest User
Deluxe 2-bed Room
Stayed in Mar 2024
Family
1 review
4.2/5
Very Good
Posted on Apr 11, 2024
Guestroom hot shower bath
Guest User
Deluxe King Room
Stayed in Jun 2023
Couples
3 review
4.0/5
Very Good
Posted on Jul 6, 2023
Very big room with great view. Breakfast could be improved
Response from Property: 尊敬的賓客您好,非常感謝您的入住及分享您的入住體驗,我們也特別高興您能認可我們綠洲飯店!像您説的,飯店性價比是非常高的!飯店周邊配套設施齊全,分佈着紅山玉器市場、乾果市場、各類特色小吃種類繁多。置身飯店客房,一年四季都有不同的景色可以欣賞,尤其是夜景更是讓人驚艷,期待您再次做客綠洲大飯店。
Wuliangjushi
Deluxe 2-bed Room
Stayed in Feb 2025
Business travellers
2 review
5.0/5
Outstanding
Posted on Mar 12, 2025
The lady on the 22nd floor provided warm service. She cleaned the room, gave me many bottles of water, a razor, a humidifier, washed my clothes, and polished my shoes. Thank you so much!
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Tangfeng
Superior Queen Room
Stayed in Jan 2025
Travel with friends
2 review
5.0/5
Outstanding
Posted on Feb 24, 2025
The transportation in the city center is convenient. There are several noodle shops and bakeries downstairs of the hotel, which is quite convenient. The price in the off-season is still cheaper when booking on Ctrip. The aunt who cleans the room on the 22nd floor is super enthusiastic and the service is thoughtful. She must be praised!
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Response from Property: 尊敬的賓客:您好!溪流緩緩,時光柔軟,感謝親的支持,我們會延續一如既往的好品質和更加完善的服務,來謝謝您的支持與厚愛,期待您的再次光臨!
Guest User
Superior Queen Room
Stayed in Jan 2025
Business travellers
2 review
5.0/5
Outstanding
Posted on Feb 24, 2025
This accommodation experience was great! As soon as I entered the room, I was amazed by its cleanliness and tidiness. The floor was shiny, the bed was flat, and the bathroom had no odor. Every detail was carefully considered. The hotel service was even better, from the warm reception at the front desk to the staff who helped with the luggage. It was very heartwarming. If there was any need, the response was super fast, and it really made the guests feel at home. I will choose this hotel again next time. The breakfast is also very rich and the location is also very good.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!溪流緩緩,時光柔軟,感謝親的支持,我們會延續一如既往的好品質和更加完善的服務,來謝謝您的支持與厚愛,期待您的再次光臨!
Guest User
Superior 2-bed Room
Stayed in Jan 2025
Other
1 review
5.0/5
Outstanding
Posted on Feb 23, 2025
Very satisfied with this stay! The front desk was welcoming, the rooms were clean and comfortable, and the bedding was soft and sleep-friendly. The hotel facilities are complete, the rooms are clean, sanitary, tidy, and the environment is warm. The location is convenient and the surrounding business district is within walking distance. The thoughtful service and warm environment are surprising, and it is the first choice for next trip!
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!溪流緩緩,時光柔軟,感謝親的支持,我們會延續一如既往的好品質和更加完善的服務,來謝謝您的支持與厚愛,期待您的再次光臨!
Guest User
Superior 2-bed Room
Stayed in Jan 2025
Business travellers
4 review
5.0/5
Outstanding
Posted on Feb 22, 2025
Although it is an old four-star hotel, the facilities and equipment are a bit old, but the shower water is not bad, especially large and the temperature is very comfortable. The location is very advantageous, it is very close to various shopping malls, the floor is high, the scenery is good, and the service attitude is really good. The switchboard Xiao Zhang answered the phone very quickly, the work efficiency is very high, and he responded to every request. He also helped to clean the suitcase and shoes. Although the hotel is a bit old, it wins in service. Not bad
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!您的每一次選擇使我們無尚榮幸,您對我們始終支持讓我們倍感欣喜。期待與您的再次相聚!
Guest User
Superior 2-bed Room
Stayed in Jan 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 20, 2025
This stay was a different experience. Entering the lobby was eye-catching and grand. When I got to the room, the lady on the floor greeted me with a smile and asked me if I needed to wash clothes. I went out to buy some things and came back to see that she had cleaned my shoes. I was very touched. It was very pleasant to soak my feet comfortably at night.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!溪流緩緩,時光柔軟,感謝親的支持,我們會延續一如既往的好品質和更加完善的服務,來謝謝您的支持與厚愛,期待您的再次光臨!