No. 89 Henan West Road, Xinshi District, Urumqi, Xinjiang, 830011, ChinaView hotel details
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Guest Reviews of Royal International Hotel
8.8/10
588 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.9
Amenities8.8
Service8.7
Cleanliness8.9
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All reviews(588)
Positive reviews(567)
Reviews with photos/video(102)
Friendly front desk staff(59)
Classy environment(58)
Delicious breakfast(46)
Perfect for business trips(23)
Well decorated(22)
Tasty restaurant(16)
Close to airport(10)
Luxurious(5)
Negative reviews(21)
rqhcaac
Rui Jing Shu Yue Twin Room
Stayed in Mar 2025
Travelling with friends
137 review
9.5/10
Amazing
Posted on May 1, 2025
After 7 years, I stayed at Ruihao again. The room was renovated and more upscale. The service was thoughtful, the breakfast was rich, and the food at the Pomegranate Red Restaurant on the first floor was still excellent.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you so much for your kind words! We are always committed to creating a comfortable and clean stay for our guests. Your positive feedback is the greatest encouragement to our team. All the staff at Ruihao International Hotel look forward to your next visit! We wish you a wonderful time!
Bingbing summer sun
Rui Jing Shu Yue Double Bed Room
Stayed in Mar 2025
Family
39 review
10/10
Outstanding
Posted on May 16, 2025
Very good accommodation, very convenient location, I will come again next time
Original textTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your appreciation. We are always committed to creating a comfortable and clean accommodation experience for our guests. Your affirmation is the greatest encouragement to our team. All the staff of Ruihao International Hotel look forward to your visit again! I wish you a happy stay!
Guest User
Rui Jing Shu Yue Double Bed Room
Stayed in Feb 2025
Solo traveller
149 review
10/10
Outstanding
Posted on Mar 9, 2025
The hotel is very grand, clean and quiet. The house is a little small. I feel that the room for 400 yuan is a little small. The location is excellent. There are many restaurants near the railway bureau.
Original textTranslated by Google
Response from Property: Dear Guest, We sincerely apologize for any inconvenience caused. Thank you for your valuable feedback. We will strengthen staff training and management, and we look forward to your next stay!
Xinjiu
Executive Standard Room
Stayed in Jun 2025
Business traveller
37 review
4.0/10
Posted on Aug 13, 2025
The room was not as large as advertised. It was a serious discrepancy. The price was not what was advertised. The service staff did not provide the truthful information, which seriously affected the reception mission.
Original textTranslated by Google
Response from Property: Dear guest, hello! We deeply understand the inconvenience and impact on our reception process caused by the issues you encountered during your stay, and we are deeply sorry for this. Regarding the discrepancy between room size and price, the mismatch between price and service, and the issues with service communication, we have noted them and will immediately conduct an internal investigation. We sincerely apologize again for the poor experience you experienced. We value your feedback, which helps us identify service vulnerabilities and implement targeted improvements. We will strengthen the verification and management of room information and enhance the communication skills and integrity of our service staff to prevent similar incidents from recurring. Thank you for taking the time to raise this issue. We hope to have the opportunity to address this shortcoming and look forward to providing you with satisfactory service in the future.
Guest User
Rui Jing Shu Yue Twin Room
Stayed in Jun 2025
Family
6 review
2.0/10
Posted on Jul 17, 2025
1. The intern's skills were a little unfamiliar, but she had a sweet and lovely smile.
2. The night shift receptionist's service was extremely poor.
3. The room's sewer had a strong odor.
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to share your experience at our hotel. We apologize for the issues you encountered during your stay. We have reported these room issues to our housekeeping and engineering departments and are implementing corrective measures. Regarding the poor service attitude you mentioned, we will conduct training to improve our staff's service awareness and courtesy. We will continue to strive to improve every detail and look forward to your next visit. Have a wonderful weekend!
shirali mamatmusa
Executive Suite
Stayed in Jan 2025
Travelling with friends
14 review
2.0/10
Posted on Feb 28, 2025
Very bad! 5 star minibar and hygiene 100% bad review
Original textTranslated by Google
Response from Property: Thank you very much for your valuable feedback. We will carefully improve and increase the number of consumer products in the minibar.
Fanren1ge
Rui Jing Shu Yue Twin Room
Stayed in Oct 2024
Family
111 review
10/10
Outstanding
Posted on Nov 6, 2024
I went to travel in southern Xinjiang and checked into this hotel when I arrived in Urumqi. Since I felt good, I stayed in this hotel again when I returned to Urumqi from southern Xinjiang. The hotel is in a good location, with convenient dining and shopping around. It is very close to the subway station. It costs 4 yuan to take 7 subway stops to the airport, which is very convenient. The hotel has free parking, which is convenient for self-driving. The hotel management is relatively standardized, the front desk staff has a good attitude, the room area is relatively large, and the hygiene is also good. Except that the shower door and the toilet door affect each other, everything else is fine. The hotel's breakfast is great, with a wide variety and good quality. There are fresh fruits and freshly ground coffee. The restaurant environment is clean and hygienic. The restaurant staff also pays attention to hygiene and has a good service attitude. I will definitely stay at Ruihao International Hotel when I come to Urumqi again.
Original textTranslated by Google
6/15
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different accommodation experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready at all times. You are welcome to come back at any time.
Guest User
Premium City-view Double Bed Room
Stayed in Apr 2025
Other
2 review
5.0/10
Posted on May 16, 2025
If you order takeout at night and don't let the courier in, then arrange a robot or employee to deliver the takeout. These days, there are robots in more than 100 express hotels. You still want customers to go down and get the takeout at night. This service is also eye-opening after staying in so many hotels.
Original textTranslated by Google
Response from Property: 尊貴的客人非常抱歉給您帶來了非常不好的體驗,我們酒店的機器人目前處於報修的狀態,在店客人的外賣都可以由我們的工作人員給您送上房間,我們會調查當日原因的同時加大員工的培訓力度,對外賣送餐服務加大重視,做好相應服務。
Guest User
Rui Jing Shu Yue Twin Room
Stayed in Sep 2024
Business traveller
2 review
10/10
Outstanding
Posted on Nov 1, 2024
The rooms are clean and sanitary, the restaurant has a wide variety of dishes and the taste is great. Zhang Yuhao and Manager Luo at the front desk have a warm service attitude. The small hot pot tastes good. I recommend everyone to try it. 😃
Original textTranslated by Google
Response from Property: Your satisfaction is our greatest success. Thank you for your positive feedback. We will continue to provide excellent service and outstanding accommodation experience to add color to your journey. We look forward to seeing you again.
Guest User
Rui Jing Shu Yue Twin Room
Stayed in Mar 2025
Business traveller
1 review
2.0/10
Posted on May 6, 2025
I always book this hotel on business trips. The experience was good last time, but this time it was terrible. It's just like the travel agency. How can a five-star hotel be like this? I really don't understand.
Original textTranslated by Google
Response from Property: Dear guest, we sincerely apologize for the inconvenience you experienced during your stay. If you have any questions during your stay, please feel free to contact our staff. We are available 24 hours a day to assist you. We hope you will give us the opportunity to correct the problem and ensure that such issues do not occur again during your next stay. We sincerely apologize for the inconvenience.
Guest User
Rui Jing Shu Yue Double Bed Room
Stayed in Mar 2025
Family
1 review
10/10
Outstanding
Posted on Apr 28, 2025
I highly recommend this hotel! The room is spacious and bright, the decoration style is stylish and elegant, and the smart home devices are super convenient to use. I especially want to praise the service. From the front desk to the cleaning staff, they are warm and thoughtful. When I ordered takeout and forgot chopsticks, the front desk took the initiative to solve it. The service attitude is particularly good. They took the initiative to help carry luggage and recommend travel guides. The view outside the window is beautiful, and you can see the night view of the city at night. It is so comfortable to stay.
Original textTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您的讚賞,我們始終致力於為賓客營造舒適、乾淨的住宿體驗。您的肯定是對我們團隊最大的鼓勵,瑞豪國際酒店全體員工期待您的再次光臨!祝您開開心心!
Guest User
Rui Jing Shu Yue Double Bed Room
Stayed in Sep 2024
Solo traveller
3 review
10/10
Outstanding
Posted on Oct 22, 2024
The room is very clean, the guy at the front desk is very handsome and polite, and his service attitude is also very good. I highly recommend everyone to stay in this hotel when visiting Urumqi!
Original textTranslated by Google
Response from Property: Your satisfaction is our greatest success. Thank you for your positive feedback. We will continue to provide excellent service and outstanding accommodation experience to add color to your journey. We look forward to seeing you again.
Anonymous User
Rui Jing Shu Yue Double Bed Room
Stayed in Mar 2025
Business traveller
1 review
10/10
Outstanding
Posted on Apr 7, 2025
This hotel experience is great! From the moment I stepped into the hotel lobby, the warm service made me feel good. The room is spacious and clean, the bedding is soft and comfortable, and I slept soundly all night. The breakfast is rich in variety and tastes good. The hotel facilities are complete, the gym equipment is new, and the swimming pool is clean. The staff is responsive and meticulous. This stay experience far exceeded my expectations. Next time I travel, this hotel will still be my first choice!
Original textTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您的讚賞,我們始終致力於為賓客營造舒適、乾淨的住宿體驗。您的肯定是對我們團隊最大的鼓勵,瑞豪國際酒店全員工期待您的再次光臨!每天有個好心情!
Guest User
Rui Jing Shu Yue Double Bed Room
Stayed in Mar 2025
Couple
1 review
10/10
Outstanding
Posted on Apr 7, 2025
It was the first time I stayed in this hotel with my partner. The overall environment was retro, and it was 20 years old. However, the hardware and software were good, and the service was also good. It is worth recommending!
Original textTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您的讚賞,我們始終致力於為賓客營造舒適、乾淨的住宿體驗。您的肯定是對我們團隊最大的鼓勵,瑞豪國際酒店全體員工期待您的再次光臨!天氣多變,注意增添衣物!祝您開開心心!
Guest User
Rui Jing Shu Yue Twin Room
Stayed in Mar 2025
Other
1 review
10/10
Outstanding
Posted on Apr 16, 2025
The hotel environment is great. As soon as you walk into the lobby, you will be attracted by the exquisite decoration. The room is warmly decorated with excellent lighting. You can see the beautiful city view when you open the window. The gym is fully equipped with equipment, and the breakfast is rich in variety. Everything is delicious. It is so comfortable to stay here.
Original textTranslated by Google
Response from Property: 非常感謝您的讚賞。我們始終致力於為賓客營造舒適、乾淨的住宿體驗。您的肯定是對我們團隊最大的鼓勵。