Qinhe Business Travel Hotel (Urumqi High-speed Railway Station Wanda Plaza) Reviews

Response from Property: Dear customer, we are very sorry to bring you an unpleasant experience this time. We feel deeply guilty about the change of the original room type you booked and the failure to communicate compensation in time. This is completely our omission in the work training of new employees. We have checked the reservation system and the front desk workflow at the first time, and optimised service training for the relevant staff on duty to avoid similar situations. In response to the geographical location, Damei Urumqi is divided into many districts. The location of our store is actually the city centre of the district, which may not match the centre you want to reach.Once again, I apologise for the trouble caused to your check-in experience. I sincerely hope for your understanding and look forward to having the opportunity to provide you with more perfect services in the future.

Response from Property: 尊敬的賓客，感謝您的五星好評！您的鼓勵是我們不斷進步的源泉，我們會把這份認可化為更優質的服務，隨時等候您的再次到來，祝您一切順利！

Response from Property: 您好！感謝您對秦合商旅酒店（新疆萬達廣場店）的信賴！更感謝您的不吝誇獎與強烈推薦！真是愛在心頭，難捨分離，秦合商旅酒店（新疆萬達廣場店）是您在遠方最美、最温暖的家，您也要記得有時間常回來看看喲！

Response from Property: 感謝您的好評，得到您的認可是我們最大的榮幸，同時也給我們巨大的動力，讓我們在今後的服務中不斷提升、不斷創新，期待您的再次光臨，我們將竭誠為您服務。

Response from Property: Dear guest officer, thank you very much for such a detailed review, I am glad that you can like Qinhe Hotel, the hotel will continue to work hard, continue to improve, hope to bring you more satisfactory and surprising services. Looking forward to meeting you next time

Response from Property: Hello! Each time you choose is our great honor, your consistent support to us so that we are very happy. Looking forward to meeting you again!

Response from Property: 尊敬的賓客：很高興您在本酒店和您的朋友們度過了一個美好的假期，您的點評是對我們服務最佳的肯定與鼓舞。我們還有很多優惠活動，請您繼續關注我們，歡迎您再次光臨！

Response from Property: 尊敬的賓客： 您好！非常感謝您對我們酒店如此的青睞和喜愛！前進的腳步永不停歇，為了您的信賴，我們將會更加努力。秦合商旅酒店（新疆萬達廣場店） 永遠屹立於這個城市，等候您的來臨！不見不散哦！祝：笑口常開^_^！

Response from Property: Dear Guest, thank you for your five-star review! Your encouragement is the source of our continuous improvement. We will transform this recognition into even better service and look forward to your next visit. We wish you all the best!

Response from Property: Hello, thank you so much for taking the time to share your experience. We are delighted to hear that the room was nice. Regarding the front desk service issue, we are truly sorry that you had a less than pleasant experience. We have immediately communicated with the front desk staff to remind them, and we will strive to improve our service. We look forward to your next visit!

Response from Property: Dear Guest, thank you for your five-star review! Your encouragement is the source of our continuous improvement. We will transform this recognition into even better service and look forward to your next visit. We wish you all the best!

Response from Property: Dear guest, seeing your highly positive review and positive feedback warms and inspires our entire team! Thank you so much for taking the time to share your experience and recommending the Qinhe Business Hotel. This trust and affirmation is our greatest motivation to continue providing excellent service! The "clean and tidy environment and spacious and comfortable rooms" you mentioned are our top priorities. Our housekeeping team meticulously cleans and inspects the facilities daily to ensure you feel at ease. We also pay special attention to the excellent soundproofing, ensuring you a peaceful restful space. We expect our staff to be warm and professional, a quality we strive to provide for every guest. Our convenient location, diverse dining options, and free parking are all amenities we strive to provide for our guests of all needs, ensuring they have less worries and more peace of mind when traveling, dining, or parking. Although breakfast is not currently available, the abundant dining options nearby will satisfy your needs, giving us peace of mind. We look forward to welcoming you back to the Qinhe Business Hotel. If you have any questions, please feel free to contact us. We will continue to provide you with attentive service every time you visit! I wish you a happy life~

Response from Property: Dear guest, thank you very much for choosing Qinhe Business Hotel and taking the time to provide your valuable feedback. We sincerely apologize that your stay did not meet your expectations. Regarding the discrepancy between the room size and the advertised size, we have arranged for a re-measurement and verification, and will further optimize the display details to avoid misleading guests. Regarding the room odor and inadequate linen cleanliness, we have thoroughly cleaned and disinfected the relevant rooms. We are also strengthening our room hygiene inspection process and strictly implementing the "one guest, one change" standard to prevent such issues from recurring. Your feedback is our driving force for improvement. If you would like to visit us again, please feel free to contact us. We will prioritize upgrading your room type and provide attentive service. We look forward to the opportunity to bring you a comfortable stay again!

Response from Property: Dear guest, thank you very much for your comprehensive and heartwarming review of Qinhe Business Hotel! Your recognition of our hotel's environment, service, and cleanliness, as well as your affirmation of "excellent value for money," is a great encouragement to our team. We always hope that both business travelers and leisure travelers will find comfort and convenience here. We are delighted that the hotel's overall atmosphere has brought you relaxation and enjoyment, and we are honored to be a part of your "beautiful memories." Your positive feedback further reassures us that all our efforts are worthwhile. We have taken note of your approval and look forward to welcoming you back. We will continue to enhance your journeys and be your trusted choice every time you travel!