Hotels Near BYU Family History Library in Utah County

I had a bad experience staying at this hotel. A series of problems... The district manager (Darcie Crowe) posted a big sign stating that she cared the guests and wanted to hear feedback. I emailed her, and never heard back from her. About 2 weeks later, just someone wrote back and said they appreciated the feedback without any details or tangible steps to fix the issues... (no sincerity). 1. Gave me Key to a Room with People Sleeping in it... First mistake during checkin! I was horrified when I opened the door to find that a family was sleeping on the bed! 2. Requested Cleaning & Got Admonished by Staff for NOT Requesting it. Requested cleaning. Cleaning lady said yes but then left without doing it. Front desk rudely told me that they did not clean unless requested. I told her that I requested at check in with my mobile app. 3. Asked to talk to manager (Keely Wilson) but no one got back to me. 4. Wrote to District Manger (Darcie Crowe), and did not even get an acknowledgement from her. The staff is not up to Marriott standard. Being a platinum member, I was more than disappointed.

Provo's Hyatt really exceeded my expectations. I would 10/10 recommend this hotel to anyone visiting Provo. The gym was nice, the pool was nice, the room was exceptionally clean. The breakfast was phenom! Truly I can't overstate my experience here. Stay here!

Absolute loved our stay at this place. We got a double room knowing that after a 12 Hour drive, we would be very tired and needed our own personal space away from the kids. It was a beautiful room with a mini apartment/living area in the middle and separate bedroom rooms on each side. The Staff were incredibly friendly, especially during breakfast with they visited with us and talked to us. The breakfast was delightful, but your standard fair, but a great way to get started in the morning. We will definitely stay here again And wish we could’ve stayed longer.

The good: First impressions with the elevator and hallways are not the best, but the room was very good, clean and comfortable. Rooms appear to have been somewhat recently updated. Staff mostly friendly and helpful. Very quiet, we heard no noise in our room the entire stay. The bad: Breakfast. Apparently it is stocked once at whatever time they begin and completely ignored thereafter. First come, first served about sums it up - if you get there later there is likely to be almost nothing. This happened to us twice in the four mornings, and one of those we weren't even that late! The ugly: As previously stated, the halls and elevators could use some work. The first night there we saw some shady types around, but no after that (other than van campers/livers in the adjoining parking lot). Rooms have many outlets but few USB ports - for 2022 that could be better.

Very nice stay at Hampton Inn in Orem Utah. Friendly and helpful staff especially Ashley went the extra mile to be helpful. Great location, we enjoyed the new Thai restaurant a block away, the golden coral is also good. We enjoyed the nice clean room, breakfast area and work out room.

I reserved a single king with a sitting area a month before the trip. When I checked in was told they were sold out and they had upgraded me, but unfortunately that was a lie as they gave me a double queen room. On top of that, the rRoom was outdated compared to the rooms my two coworkers were provided. The worst part, however, was that the toilet wouldn't flush. Seriously. The toilet was broken. So, I called the front desk only to have the phone ring almost 30 minutes with no answer. Finally went downstairs to find a woman at the front desk with the phone ringing from someone else. I asked her why she wasn't answering the phone, only to be told she was ”busy” and couldn't answer the phone? Um. Ok. I moved on and explained about the toilet and was told that 1) no one could assist that night, would have plumber come tomorrow and that 2) they were sold out and had no other room to move me to. Thankfully I was able to call my husband who is a plumber who walked me through how to manually flush the toilet as needed. So I told the front desk person to tell the plumber that the flapper is either too big for the toilet or it could be broken. I spent the evening manually flushing the toilet. On the second day I returned to the hotel and asked if the plumber had came and was told yes the toilet is working fine. When I aked specifically what was done I was told they shortened the chain. When I get to the room I try the toilet and it does the same thing and isn't working. When I went back downstairs I asked to see the manager and was told they work 9 to 4pm. Not helpful when I leave the hotel at 8am for work and return around 5:30. Meanwhile, I had a case of equipment that had been delivered to the hotel for my arrival, and now needed to ship it back. It had a prepaid label and just needed for UPS to pick it up. When I brought it to the front desk I was told that UPS doesn't come to the hotel (how was it delivered then???) and was handed directions to a UPS store because my phone was on 6% charge. I arrived at the location provided and guess what? no UPS store. Thanks to a nice local I was able to find a UPS store about a mile away and get back just in time to the hotel to leave for my evening event. Followed by one more night of manually flushing the toilet and not sleeping from the sound of running water. The morning I am checking out I FINALLY got to meet the Assistant Manager Tanner. He didn't even want to sit down at first to hear what happened, but finally did as I didn't want to stand and broadcast everything to the entire hotel. He tried to tell me that the front desk personnel said they tried to offer a different room, but then agreed that yes they were sold out. How does that work??? He then informed me that the hotel room I was in is now going to be blocked from their available list until it gets fixed. At least they finally did that! Then I told him about front desk telling me that UPS doesn't pick up at the hotel and he looked confused.

This is a fast hotel, the price is quite high, at the same price, much newer and more complete than days inn. As a hotel in Salt Lake City to stop for a night, it is very suitable.

This time we all lived in a BW hotel chain. It feels very good. The bathroom and the washing place are separate. It is very convenient. I will continue to live in the United States.

It is the best hotel I have stayed in lehi at the moment. Shopping and dining are very convenient.

The price for this hotel was great for a family that has never been to Utah the breakfast was not great, but we could pick up some things and cook in the room and that was great. The pull-out bed was extremely uncomfortable, and we ended up at Walmart getting an airbed for our kids it was that bad I wouldn't sleep on it. The one of the big problems we had was that the water in the shower was never fully got hot and with 4 of us in the room, I asked my wife if she was having the same problem and agreed. I went down stair to ask for a manger and this young kid name spencer said he was the manager and that he would work on it. I went back upstairs and told my wife about the guy and told her how I felt like I was bothering him by me complaining. Later that morning I came downstairs to ask if it was fixed and asked to speak to the manager a different guy came out his name was Skyler and let me tell you he was so different from the last guy I told him that I was talking to a different guy he told me that he was just a clerk Not a manager. He went on by telling me that they have been having this problem and are trying to fix the problem. Not a problem I get it. But this spencer guy needs to go if he thinks he is a manager what is he not telling the bosses. He also has his headphones on so how does he hears the phone ring or he is talking to the red head this is while I doing some work on my computer to many distractions in the room with kids running around. Love the tree lady she is wonderful I believe her name was Val what a wonderful person so kindhearted and so sweet to my kids and wife love that made us feel at home. Your front desk Manager Skyler runs his front desk so well and making sure everyone is welcome and happy besides spencer. One thing that he does is sit and on his phone and chat with the red head. Sorry for the long review but I thought it needed to be said and so that the right people can see how these people are running the place. If you stay here, these are the people you want to deal with Front desk Manger Skyler, Val, Char (night Clerk), Monica, there is another young lady she is great but can't remember her name she had dark long hair and most of the time she worked at night when I came to use the gym. Don't Deal with Spencer He doesn't care!