Top rated hotels in Utica

Best Western Gateway Adirondack Inn
3.6/582 Reviews
****DO NOT STAY HERE**** 1. At checkin the front desk woman was incredibly rude from the second I walked in. She finally asked me in an accusatory manner if I was sick (I am still masking). Once I assured her I was not, she warmed slightly but not much. 2. My room was in a building off to the side and it wasn’t very well lit. The door to get inside was only working intermittently with the room keys. It wasn’t just mine- the desk lady warned me at checkin that people had been reporting problems and I might have to go around to the back door (which was even more secluded). 3. The room was filthy top to bottom. 4. Around 3:30 am, a man started banging on my door while simultaneously trying to get in with a key. I had to yell through the door twice that he had the wrong room, and he finally moved on. I didn’t sleep any more after that. 5. At checkout, the (different) desk woman was not any better than the previous night. She had to be called in by a maid and I still had to wait several minutes for her to arrive. She never asked how my stay was, and could hardly complete the checkout process due to complaining to a male coworker about how she was so stressed out at having to make breakfast and manage the front desk at the same time. They commiserated that someone should be hired just to do breakfast.

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