Cosy Rooms Bolsería

To begin with, the room they gave us was not clean or sanitized at all. There was lime in the “bathtub” and shower, they were dirty, you had to go in with flip flops to shower. The floor had grease and a lot of dirt that should have been cleaned to make the place habitable, in addition, the room gave off a terrible smell and it did not disappear during the entire stay (sewer smell). If you wanted to ventilate the room it was also impossible because the window had its opening blocked. The toilet had suspicious colored stains, as did the bed sheets. We asked for an extra large bed and they put 2 mattresses together which was not what we asked for, just as we didn't ask for that bathtub either, since you couldn't sit down because it was so dirty (I attach photos) the plug didn't work, and it was full of black lime We also asked for a balcony and it didn't have a balcony. To make matters worse, we were calling the reception by phone, so that they knew the estimated time of our arrival, because we had read in comments about the hostel that we had to go to another location to get the key. When we arrived the key was not yet there (the girl already knew this) and she sent 2 “internship” guys to bring us the room key, and when they arrive we see that they hardly speak Spanish, and they take photos of our ID. with her personal cell phone (without any authorization) We went to talk to the receptionist (who was another girl, not the one we spoke to on the phone) to change our room and request a refund for the previous night, and the girl does not give us solutions and speaks to us with a rather arrogant air (she starts writing while we were talking to her, she interrupted us and did not listen to us) she only offered us the complaint form, and we agreed to put one because the woman was not helping us and several times I told her I wanted to talk to the manager and he didn't listen to me (I diverted the topic). In the end the cleaning girls helped us a lot, as they showed us other rooms at the request of the receptionist and us, super attentive and very friendly, so the Second night we slept in another room that was totally different, it was sanitized, the floor was apparently clean and the bed was clean. The receptionist told us that the room she offered us was the superior one, and that it met the conditions (apparently it didn't) and of course, although the room we changed to was smaller, we were much more comfortable (although without bathtub but with terrace) In general, terrible service, except for the cleaning girls.

Excellent location for short trips