the DOUGLAS, Autograph Collection

the DOUGLAS, Autograph Collection Reviews

the DOUGLAS, Autograph Collection

45 Smithe St, Vancouver, British Columbia, V6B 0R3, CanadaView hotel details
the DOUGLAS, Autograph Collection
the DOUGLAS, Autograph Collectionthe DOUGLAS, Autograph Collectionthe DOUGLAS, Autograph Collection
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Guest Reviews of the DOUGLAS, Autograph Collection

9.0/10
Great
121 review
Verified reviews
Location9.1
Amenities8.7
Service8.6
Cleanliness9.3
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All reviews(121)
Positive reviews(21)
Reviews with photos/video(4)
Great service(5)
Great location(5)
Guest User
King Room
Stayed in Aug 2025
Business traveller
13 review
8.5/10
Very good
Posted on Oct 20, 2025
Great location, was able to walk around most places, easy to get a cab or call an Uber from downstairs. Room was clean, gave a very new and modern vibe, which I appreciated. Not a fan of the no downstairs lobby, and when I asked to call a taxi to the airport I was told it is best to call an Uber.
Response from Property: Thank you very much for your positive review. We are looking forward to welcoming you again in the future! #ExactlyLikeNothingElse
Peter Goh 88
King Room
Stayed in Apr 2025
Family
3 review
8.5/10
Very good
Posted on Jun 14, 2025
An excellent hotel located downtown with good amenities. The staff were helpful and service was excellent.
Response from Property: Thank you very much for your positive review! We are hoping to welcome you again in the future! #ExactlyLikeNothingElseSincerely,Guest Experience Expert Team
Guest User
King Room
Stayed in Apr 2025
Couple
1 review
9.5/10
Amazing
Posted on May 16, 2025
Excellent staff. Efficient operation. Coffee machine somewhat disappointing.
Response from Property: Thank you very much for sharing your recent experience with us. We are truly pleased to know that you appreciated our excellent staff and the efficiency of our operations. We regret that the in-room coffee experience did not entirely meet your expectations. Please allow us to mention that we proudly offer Nespresso, the Nestlé espresso brand, in all guest rooms for your convenience. Alternatively, illy® specialty coffee is also available upon request in our lobby, where our team will be delighted to prepare it to your preference.It would be our great pleasure to welcome you again in the future and to continue providing you with a refined and memorable stay.Sincerely,the DOUGLAS, Autograph Collection#ExactlyLikeNothingElse
Jackjackjack
Two Queen Room with City View
Stayed in Nov 2024
Family
16 review
9.5/10
Amazing
Posted on Dec 27, 2024
The room smelled a little, the water pressure from the sink wasn't great, the room felt a bit small, there's no pool, the ****** attracts questionable guests. Other than that, it was nice.
Response from Property: Thank you very much for your review! We have forwarded your review to our housekeeping team and engineering team respectively for future improvement. We are looking forward to welcoming you again in the future! #ExactlyLikeNothingElse
Prettykaws
Two Queen Room with City View
Stayed in Dec 2024
Family
5 review
6.0/10
Posted on Jan 27, 2025
Room is a bit small, but clean.
Response from Property: Thank you very much for your review! We are looking forward to welcoming you again in the future! #ExactlyLikeNothingElse
Guest User
Two Queen Room with City View
Stayed in Mar 2024
Family
1 review
10/10
Outstanding
Posted on Apr 6, 2024
Great service and good location
Response from Property: Thank you for your positive review! It is our honor to know that you enjoyed your stay with us and we are looking forward to welcoming you again in the future! #ExactlyLikeNothingElse
Guest User
One Bedroom Suite With City View
Stayed in Apr 2025
Family
36 review
10/10
Outstanding
Posted on May 24, 2025
The room is very big Facilities: Very good Hygiene: Very good Environment: Central place Service: Yes
Original textTranslated by Google
Response from Property: Thank you for your valuable feedback! We are delighted that you had a pleasant stay and look forward to continuing to provide you with excellent service in accordance with DOUGLAS service standards! Sincerely, The Douglas Autograph Collection Hotel Guest Experience Experts Team #ExactlyLikeNothingElse #全然•无双
jk_j9
Two Queen Room with City View
Stayed in Dec 2024
Family
66 review
10/10
Outstanding
Posted on Jan 6, 2025
It was very clean and the amenities were Aesop, so it was very nice. The service was also good, so I would like to use it again when I go to Vancouver!
Original textTranslated by Google
Response from Property: Thank you very much for choosing to stay at The Douglas Autograph Collection from among the many hotels available. We also appreciate your feedback on your stay. We will continue to strive to make every guest feel at home. All of our staff look forward to welcoming you back to our hotel. #ExactlyLikeNothingElse
Guest User
Two Queen Room with City View
Stayed in May 2024
Family
4 review
8.0/10
Very good
Posted on Aug 26, 2024
The room is too small, and the tap water is too slow. Breakfast is delivered to the room after ordering. There are few varieties. I almost had enough after two days. The hotel is not cheap. It is very convenient to go to ** downstairs. There are also convenience stores and restaurants around. The service is pretty good. There is no separate shower room, so you need to stand in the bathtub to take a shower.
Original textTranslated by Google
Response from Property: Thank you for your valuable feedback! Since Marriott operates only the hotel and in-room dining department at Parq Vancouver, the breakfast included in your reservation is served in your room. Regarding the water feedback in the restroom, we will report it to our engineering department for follow-up. We look forward to continuing to uphold the DOUGLAS service standards and providing you with excellent service! Sincerely, The Douglas, Autograph Collection Hotel, Guest Experience Expert Team #ExactlyLikeNothingElse #Quanran•WuShuang
Anonymous User
Two Queen Room with City View
Stayed in May 2025
Family
1 review
7.5/10
Posted on Jun 20, 2025
Small room, decent service
Original textTranslated by Google
Response from Property: Thank you for your valuable feedback! We are glad that you enjoyed your stay and we look forward to continuing to provide you with excellent service in line with the DOUGLAS service standards! Sincerely, The Douglas, Autograph Collection Hotel's Guest Experience Expert Team #ExactlyLikeNothingElse #全然•无双
Chituxiaoyang
King Room
Stayed in Oct 2023
Business traveller
63 review
10/10
Outstanding
Posted on Nov 22, 2023
I really like this hotel. It's very new and smells good. Breakfast is delivered directly to the room. It's large and delicious. The front desk also gave me a high-rise room with a great view. It's next to JW. You can change rooms.
Original textTranslated by Google
Response from Property: Thank you for your valuable feedback! We are glad that you enjoyed your stay and we look forward to continuing to provide you with quality service in line with the DOUGLAS service standards! The Douglas, Autograph Collection Hotel Sincerely, Guest Experience Expert Team
Guest User
King Room
Stayed in Jan 2025
Couple
51 review
9.5/10
Amazing
Posted on Feb 17, 2025
Modern decoration, great location
Original textTranslated by Google
Response from Property: Thank you for your valuable feedback! The Douglas, Autograph Collection, features a design rich with wood and concrete, bridging the gap between nature and the city, adding a touch of uniqueness to your stay. We are delighted that you enjoyed your stay, and we look forward to continuing to provide you with the DOUGLAS standard of service! Sincerely, The Douglas, Autograph Collection's Guest Experience Expert Team #ExactlyLikeNothingElse #Quanran•WuShuang
Guest User
King Room
Stayed in Jan 2025
Business traveller
1 review
8.0/10
Very good
Posted on Mar 26, 2025
It's OK. Overall, no problem.
Original textTranslated by Google
Response from Property: Thank you for your valuable feedback! We are glad that you enjoyed your stay and we look forward to continuing to provide you with excellent service in line with the DOUGLAS service standards! Sincerely, The Douglas, Autograph Collection Hotel's Guest Experience Expert Team #ExactlyLikeNothingElse #全然•无双
Guest User
King Room
Stayed in May 2023
Family
17 review
10/10
Outstanding
Posted on Jun 30, 2023
Super nice hotel, new and big, in the city center, meets the five-star standard, there are Chinese-speaking service staff at the front desk, there is no refrigerator in the room, and there is a free ice machine in the corridor, if you need iced drinks, go get the ice yourself Good, the bed is big, the bedding is comfortable, and it is cleaned and tidy every day. Don’t forget to leave a tip of $5 next to the pillow~ There are supermarkets and restaurants in the surrounding area. Don’t worry about homeless people. Homeless people are only 2 kilometers away activities in that area. Overall recommendation, perfect~
Original textTranslated by Google
6/9
Response from Property: Thank you for your valuable opinion! We are glad that you had a pleasant stay during your stay, and we look forward to continuing to provide you with quality service upholding the DOUGLAS service standards! Sincerely, The Douglas, Autograph Collection’s team of guest experience experts
Anonymous User
King Room
Stayed in Mar 2024
Couple
24 review
10/10
Outstanding
Posted on Jun 23, 2024
I like the hotel style
Original textTranslated by Google
Response from Property: Thank you for your valuable feedback! the DOUGLAS is a member of Marriott's Autograph Collection, and each Autograph Collection hotel has its own unique mark. The unique mark of the DOUGLAS, Autograph Collection Hotel, is the Douglas Fir Tree, which originated from the northwest of North America. The hotel incorporates a lot of wood and concrete styles in its design, connecting nature and the city, adding a touch of uniqueness to your journey. We are glad that you enjoyed your stay, and we look forward to continuing to uphold the DOUGLAS service standards to provide you with quality service! Sincerely, The Douglas, Autograph Collection Hotel Guest Experience Expert Team