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5 star

Shangri-La Vancouver
4.6/5116 Reviews

Shangri-La Vancouver

Downtown Vancouver|0.15km from Robson St
We decided to go to Vancouver for Christmas and new year 2023 with my family. the snow had made it extremely difficult to get to Vancouver from Atlanta Ga and to connect in Toronto. WestJet lost my wife's ticket and even though she held the ticket to the plane, they would not let her in. so we got separated. my wife found only one ticket the next day so she insisted that I go so we can be actually together on Christmas. I took all the luggage and my passport and headed on to Vancouver. after 9 hours, including a 3-hour delay on the runway, I arrived at the hotel at 3 am. I can't tell you how miserable I felt.  I was sleep deprived, hungry, and emotional as I did not have my family on Christmas Eve and ETC. Nonetheless, I was happy to arrive at the hotel, so I can take a shower and order some food. I went to check in and showed my passport and it was all good until James asked for my credit card. I took my phone out to tap for accidentals since all my cards are on my apple pay. He said I have to have the actual card if I want to sleep there tonight. I told him we have fully paid through Expedia for 9 nights and my wife has the physical cards, but she'll be here in the morning. James said it was hotel policy and I can't even be on the property anymore. i asked to speak to the manager and he yelled at me ”I am the manager”. all of a sudden two security guys show up and I was speechless. these guys did not say a word. although I felt like they felt sorry for me.  I could not believe how we got escalated this far. So after 10 minutes of trying to reason with James, he agreed to let me sleep on a two-person couch in the basement lobby. they had good couches in the main lobby. but he said I have to be under his supervision. at 6 am he woke me up and I have to get up as guests were arriving. I told him I was one of his guests and he said we'll see. The next day, the day manager said hello and heard what happened. That was literally it. they all moved on. So to be clear, we had paid in full to a Forbes 5-star hotel, and this hotel treated us like nobodies because i did not carry a physical card at the time. I understand you have policies, but whatever happened to customer service? How much damage can I do? you cant have a 25-year-old guy in a black suit run your customer service department who lacks simple principles of customer service and understands the grey in black and white policies.  Honestly, this probably falls back on corporate's lack of training and lack of recruitment of top talent. I really hope that the brand manager reads this review and does something about it. 

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Top rated hotels in Vancouver

Searching for hotels near Robson St? Compare room rates and reviews to find your ideal stay.
Carmana Hotel & Suites
4.4/546 Reviews
Downtown
The hotel door is not very conspicuous, the location is good, very close to the subway station, the room facilities are complete, clean and hygienic, we bought the ingredients ourselves, simply made a meal. Sincerely recommend
Azur Legacy Collection Hotel
4.6/582 Reviews
Downtown
The moment I walked into the lobby and was greeted by the staff, I knew it was going to be an incredible trip. To start, the location is amazing. Walking distance to so many restaurants, coffee shops, and stores. What made the trip extra special was the head concierge, Alexsander. It was my first time in Canada and he told me so much about the history of some buildings and recommended all the places to go. He even took the extra step to walk my friend and me to Palate Kitchen around the corner to make sure we didn’t get lost and introduced us to the hostess. It was such an incredible level of customer service that I haven’t ever experienced , even when staying at other 5 star hotels. All the recommendations of sites to see made our trip absolutely perfect . The overnight front desk agent even offered me water and offered to call a cab when my Uber cancelled for my 5am flight. The other employee working that shift even carried my luggages to the car in the rain and waited with me outside until they were there. The room was spotless and so beautiful. Housekeeping did an amazing job. We were also given a handwritten card with Rosé upon arrival as well as breakfast vouchers and early check in. Thank you so much to the staff for making my vacation so magical. I can’t wait to refer my friends vacationing to stay at this hotel. What a special experience! Also, the breakfast and restaurant staff was phenomenal !
EXchange Hotel Vancouver
4.7/5136 Reviews
Downtown
The location of the hotel is convenient, located in the city center, very close to the subway, and the public transportation is convenient. Hotel staff service is also good, very good attitude. The sanitation environment is also good, and overall it is ok.
The Sutton Place Hotel Vancouver
4.3/5108 Reviews
Downtown
We loved this hotel. It was clean, the staff was friendly and very helpful. It is well located and walking distance to everything. There was an error from our third party booking agent, and the front staff looked into it, and called me up immediately to tell me it was rectified. Thank you.
Rosewood Hotel Georgia
4.5/5113 Reviews
Downtown
This hotel is SUPERB in every way. Their location is within walking distance to one of the train stops (we didn't use, but its 5 minutes away), a short 10 minute walk to the cruise terminals/seawall. We stayed 2 days prior to an Alaskan cruise and everything was amazing. The level of service was genuine and fantastic. So often these days you can feel like someone is ”going through the motions”. That is not at all the case here. The front desk greeted us warmly upon our arrival, and was so personable. The hotel is beautiful! A historical building restored beautifully both inside and out. The lobby area is amazing with dark beautiful woods. We were upgraded from a standard room to one of the largest standard rooms, overlooking the museum directly across the street. Upgrades are amazing, but just know they aren't always possible! Food - We at breakfast both mornings in the lobby lounge. Which saying sounds odd... but it is such a cozy spot. Food and service, again were fantastic. Room Service was also delicious! Concierge was so genuinely interested in ensuring we enjoyed out time in Vancouver! I look forward to a return trip where we will likely include some time back at the Hotel Georgia and some time in Whistler as well. Thanks to all at the Hotel Georgia for making our two days such an incredible experience!
Loden Vancouver
4.8/5103 Reviews
Downtown
The location of the hotel is very core, next to the trump building. The hotel service is very good, with luggage, the front desk is very warm, and also introduced us to Vancouver's play places and food. After communicating with the front desk, I also changed the room with a bathtub. The overall evaluation was very good. The room was very clean. The only thing that is not very good is that the hotel can only be valet parking, 45 knives after tax, others are good.

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Vancouver Travel Guide

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Vancouver does not have civilian airport. You can fly into a nearby city and come here using another method of transportation. Travelers from all over the country often take the train to Vancouver to spend their vacations or attend conferences.

There are 167 hotels in Vancouver on Trip.com, including luxury, boutique, and budget hotels. There are many well-known chain hotels in Vancouver. In Vancouver, chain hotels such as Ramada are one of the top choices among travelers. Ramada is the top choice of many travelers in Vancouver. Barclay Hotel is one of the most popular hotels in Vancouver. If you're still unsure, Trip.com recommends Metropolitan Hotel Vancouver.

There are quite a few famous attractions in downtown Vancouver, such as False Creek, Olympic Village, Ontario Street. You can choose attractions in Vancouver that are perfect for a weekend getaway, such as Fort Langley National Historic Site of Canada, Harrison Lake, White Rock. The most popular attractions for tourists in Vancouver are Canada Place, Vancouver Chinatown, Rogers Arena. Upon departure, you can head to popular commercial areas like Oakridge Centre, Richmond Night Market, Richmond Center to buy souvenirs or travel accessories.

Average Temperature

• January to March: 6.89°C during the day, 3.72°C at night

• April to June: 14.55°C during the day, 10.65°C at night

• July to September: 19.02°C during the day, 14.85°C at night

• October to December: 8.19°C during the day, 5.24°C at night

Average seasonal Rainfall

• Spring: 122.73 cm

• Summer: 68.97 cm

• Autumn: 41.07 cm

• Winter: 151.6 cm

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