While the hotel's facilities and environment were decent, the service was absolutely horrendous and put my family's lives at risk. I was traveling with elderly parents and children, and when I asked about activities, I specifically mentioned we needed options suitable for them. The front desk staff repeatedly recommended ziplining + kayaking + lagoon, assuring me it was very safe and suitable for all ages. My goodness, when we got there the next day, not only did the zipline require climbing a wild mountain, but they also didn't have enough staff for the kayaks. Our entire family ended up capsizing in the turbulent river. Losing my sunglasses was the least of it; my child was even trapped under the kayak for a while and couldn't get out. We were swept quite a distance by the current before we managed to grab onto some grass on the riverbank to stop. Thankfully, my child was quick-witted enough to wriggle out from under the boat, and an experienced Australian traveler who was with us also helped. The consequences could have been unimaginable.
Then, when we were leaving, we had the hotel book a taxi to the train station. The hotel quoted us 100,000 kip, which was the same price we paid from the train station to the hotel. But when we got to the train station, the driver suddenly demanded 150,000 kip. I told him the hotel quoted 100,000, and even called the hotel, but they insisted it was 150,000. Honestly, I don't care about a few extra thousand kip, but being conned like that feels absolutely awful. 150,000 kip for a 3.5km ride – even in China it's not that expensive! I will never stay at this hotel again. Everyone, beware!
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