Ruby Mountain View Resort Vang Vieng

Staff Service: Staff is frequently highlighted as friendly, helpful, and attentive, particularly in assisting with transfers, check-ins, and resolving minor issues. However, some reviews note inconsistent service quality, including communication gaps and a lack of hospitality training in certain instances.(based on 8 reviews)

Mixed feelings about this hotel. On the positive it's a new hotel, everything is quite clean, you have your own balcony and all that for a decent price. Location is good as it's a bit outside the noisy party area but not too far, so you're still kinda in the centre. But a few negative things to point out: you have two large glass window walls on the front and back, that's not everyone's taste. You also have a bathtub with large window and good view however the hotel is designed in a way that the neighbour can also look into your bathtub from their balcony from just 1 meter distance, awkward. Also the water is not properly hot, just 40 degrees maximum, so it's not possible to have a proper bath anyways. Toilet flush didn't work. The light switches are so strange because some work with a mechanic switch and some work with a sensor hat reacts to your movements, staff didn't tell me and I took a long time to figure out. Look, no one uses this and it's inconvenient for the guests, just use normal light switches and ideally label them. Then there is the breakfast, coffee machine was broken down and the food was mediocre at best. Staff was friendly and tried their best. Would I book again? Actually yea maybe, it has a certain value proposition but from the details you can see that a lot of potential has been missed by questionable design choices or lack of maintenance.

Loved it so much - such a beautiful place. Lovely room and bathroom with an incredible view. WiFi strong enough to do work video calls. Great location - about ten minute walk into town so is nice peaceful. Comfy and clean room, great breakfast (could maybe have some yogurts and cereals added as for a long stay it could get a bit repetitive). Wish there was a pool - that would make it faultless!