Villa Tortuga Reviews

In general, the food is not bad, the beef is excellent, the fruit is good, but there are few tables, the waiters are slow, the entertainment is excellent, the beach is ok and with cocktails nearby, the price-quality ratio is very good, but the rooms are old and are being slowly renovated, there is always hot water, it’s loud music from 10 to 23, did not interfere with sleep, I would come back here again

It was a bad choice to stay at this hotel. The location is reasonable but the services are very poor. Room 1 - room smelled of urine, shower head "fell" on the head when showering, clogged toilet, had to be clearly cleaned, hand towels offered as bath towels, blanket with holes. Room 2. Dark, moldy and flooded on a rainy day. Collective bathrooms at reception and swimming pool without being sanitized, very dirty, without paper and soap. Pool bar- not clean, dirty slippery floor Pool environment - food and cigarette remains around, lots of dirt and carelessness. Restaurant - repetitive menu, wet/dirty plates, glasses and cutlery. Etc etc etc. ,

Spent a "wonderful" 4 nights at this hotel. Pros: ⁃ daily cleaning ⁃ only a couple of minutes to the ocean ⁃ Since the hotel is located at the very beginning of the island, the concentration of people is minimal ⁃ The presence of unlimited alcohol: beer is very acceptable, they pour a lot of rum, they do not regret ⁃ Availability of the Pool ⁃ Air conditioning in the room does a great job Minuses: ⁃ lack of hot water, although we were promised to fix it every day ⁃ Lack of large towels ⁃ Entertainment program every day until 23:00, which is very loud in the room ⁃ Meager and monotonous food (but this is not surprising for Cuba) ⁃ Lack of free wi-fi. At least for 30 minutes. Only paid 1 hour = 1 euro ⁃ Lack of plastic looms. Used disposable cups are washable, for refilling drinks

Very good👍🏻

挨着海，別墅不錯。

From advantages: a magnificent location, close to the city Center and the village of Santa Marta. From minuses: do not allow to drive guests to their room, which is very upset. Check-in from 16:00 to local time, which not particularly bothered me, but on reception I waited about 40 minutes when I was settled. Please leave the room until 10:00 local time, which is also extremely not pleasant. And also from minuses this paid internet 1 hour per $ 1. Breakfast is good and varied. In general, I will say - you don't need to fly here in February, here is cold, rain and wind.

Condition of the room was unacceptable.It was dirty upon arrival. The bedding was old and stained,which is completely unprofessional and unhygienic.The bathroom with broken fixtures and plumbing issues .WiFi service not work properly and paid extra.In hotel we cant bay bottled drinking water .

Where to begin....in short, this hotel was horrible!! I had to change rooms on the first night because the room smelled wet and looked like it hadn't been touched in years. So much dust piled up on the lamps, stained bedding and a disgusting bathroom. I immediately asked for a new room which they gave me. It was better but still not anywhere close to what I would choose (I was with a group and didn't choose this hotel). The food was YUCK!! I went to the buffet once and didn't eat anything and never went back. No variety available, the food was cold and there were so many flies! The restaurant was dirty and looked like they never actually clean it. I couldn't stomach it so I never went back. The door of our bathroom was separating and falling apart and a roach greeted me as I went to shower. The towels are really short and thick like floor mats and about 99% of them where visibly stained just like the sheets. On one occasion when preparing for bed I pulled back the top covering of the bed and found that the bottom third of my flat sheet was covered in mildew! I was mortified! I threw it off the bed and put it near the trash. There is no way the maid should've put that sheet on the bed. The AC had issues but once reported it was taken care of pretty quickly. The snack bar only offered a ham and cheese sandwich and the lobby bar charged for drinks which is quite ridiculous at an "all inclusive" hotel. There were many days when they ran out of ice, tea, honey, etc which was annoying. They also charged for wifi which was unexpected and I only got 1 bar of that in my room which totally defeated the purpose. The staff were mostly friendly and accommodating. Totally disliked the open smoking allowed and not designated areas. The stray animals roaming the lobby were also a turn off as well as the flies and mosquitoes. Overall this property is in MAJOR need of a renovation. Even a local that we ran into said that this hotel was no good and if we had time that we should switch to another hotel. Suffice it to say, my mom and I will be staying here or recommending this hotel to anyone... Ever!

The most wonderful experience ever the rooms where super clean and spacious with amazing pool view they had everything to drink and the food was delicious I’m impressed the chefs name Jorge cooked a lot of different choice of meat and fishes and lots of different desserts we had the beach very close to the room so we were super happy with everything this hotel is all inclusive and with amazing price to stay and have amazingly time with friends and family!!!

The good: The beach is fantastic, simply one of the best! The location is good and easy to access Varadero. The bad: Food is woefully substandard and meager. Airline food would put them to shame. Mostly only disposable plastic cups that tend to run out quickly. Snack bar is mostly a big miss with respect to timing and quality. Dated units in desperate need of simple maintenance. The ugly: No beach/pool towels for first five days. A room with a safe that doesn't have a key is not a feature! No spoons!, eating ice cream using disposable plastic knife. Room keys malfunctioned daily, either won't open or won't lock when desired. Repair guy comes around once a day on request in late afternoon. Room inside door handle fell off leaving occupant stranded (no phone to front desk). Staff tend to overtly lie about internet. Must pay $1 Can per hour, but availability is sketchy (the internet doesn't go down, but government signin services do regularly) and time runs out because, well I "didn't keep track of it well." The truth is (all of Cuba) that internet access is limited by individual code to 5 hours at a time, and must then be reset again. Overall. a very unpleasant and unfulfilling time spent here. Google maps presents this place as 5 star hotel; my take is a generous 1.5 star. There are many better places to stay than here; and the general trend is that going east on Varadero the quality improves dramatically. Spend the difference and have the holiday you really want.

Went with My Son for a get away.Had a good holiday.Food was good.Room clean.We enjoyed the beach it was beautiful.The pool was clean..Close to everything so its walkable. If you can't walk you can talk the bus.The people at the resort were very friendly.

So, we’ve been all over, but our stay at Gran Caribe Tortuga in Varadero? Yikes. Thought we’d get some beach time in, but instead, we came back to our room to find our stuff messed with. Seriously, our hidden cash and some jewelry? Gone. And get this – we weren't the only ones. A bunch of families had the same bad luck that day. Lost money, jewelry, some even lost important papers. If you're looking at this place for your trip, maybe double-check those room locks or think about another spot. Totally bummed out about how this turned out.

I've traveled to over 25 countries and never had a problem until I stayed at Gran Caribe Tortuga in Varadero. While we were at the beach, someone went into our room and took our money and jewelry. We had hidden these things really well, so it feels like hotel workers might have done it. The scary part? We weren't the only ones. Five other families had stuff taken the same day, like cash, jewelry, and important papers. If you're thinking of staying here, be careful. It made our vacation really stressful.

This September 5 we visited this hotel for celebrate my mom's birthday, Everybody was really kind and gentle with us. Bryan's Community Manager was always checking for us, the front desk ladies bring all information. Entertainment was really good, music and fun time with them. Food amazing and drinks too. They made my mom's birthday awesome.