Rachelle I
April 3, 2025
We travelled March 26 to April 2nd 2025. Prior to our arrival I was in contact with the hotel regarding our stay with them. Upon arrival we were surprised and escorted by golf cart to the Adult Section only were we were warmly greeted and introduced to the Guest Services Manager Ivan (please forgive us if we misspelled your name) who was absolutely charming and made us feel welcomed and at home. Upon arriving in our room we were overwhelmed by the room assigned to us. It was beyond our belief of beauty, space, comfort, view, cleanliness of this Royal Suite. Super comfortable bed, lots of towels, extra pillows and hot water. The panoramic ocean view from the balcony was outstanding with amazing sunsets. The lobby was stunning with lots of gathering spaces with couches, chairs, bar seating areas. Every evening we had the pleasure of listening to a performer playing beautiful music on a Baby Grand Piano. At the bar in the lobby you could always find staff with warm greetings serving coffee, tea, soft drinks, alcohol (huge variety of liquor) and beer. The private pool area for the Adult Only Section is fantastic, clean and plenty of loungers for guests with shade if needed. There is also an outdoor restaurant at the pool where you can get hot dogs, fries, pizza, coffee beverages (non alcohol or with alcohol) Not sure of start time but closes at 6:00pm so they can set up for supper service. Food….wow absolutely no complaints in that area. Great taste, done to perfection, with amazing plate presentation. To date we have eaten at all the restaurants and enjoyed every one of them. My opinion I am not sure why people say it was no good. Honestly as they don’t spoil the food with numerous spices you actually get to taste the meat, vegetables, rice etc as it should be. We as a society have been so used to covering up the real taste of food that we have forgotten what it really tastes like. The beach bar (hot BBQ lunch served) is truly amazing with a choice of chicken, pork or salmon. Usually served with rice, vegetables (varies everyday) and salad (varies everyday) on one side and the other you can get all drinks. Staff are super funny, professional and treat everyone as family with kindness and respect. The beach is a thing of beauty with soft white sand, turquoise water and a bar server that comes along to ensure you don’t get dehydrated and brings you drinks with a smile. Beach chairs are very comfortable with plenty to go around. No need to fight to try and find them. Beach attendants are very attentive to your needs and will set you up upon arrival at the beach. Thank you to all the staff in the front line to the back of the kitchen, cleaning, gardening. We really appreciate all the hard work you do. The hotel would not be what it is today if you weren’t there doing a phenomenal job There are 3 staff members that have gone above and beyond their duties while we were there and we would like to give them our version of