KM 18.5 Autopista Sur Punta Hicacos, Varadero, Matanzas, 42200, CubaView Hotel Details
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Grand Memories Varadero Guest Reviews
4.1/5
Very Good
58 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities3.9
Service4.1
Cleanliness4.1
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All reviews(58)
Positive reviews(51)
Reviews with photos/video(24)
Negative reviews(7)
Guest User
Stayed in Mar 2024
Couples
3 review
5.0/5
Outstanding
Posted on Mar 25, 2024
Everyone know how cuba is with supplies and food but thanks to the hard working people they try very hard to make the stay worth while if your planning to go. Try to bring mayo ,salt, olive oil ,honey ,and ketchup as a personal use item there are mini size of those items if your from north america and is use to ketchup and salt on fries and other foods . Everything else is great the shows the people are great . for the price this hotel is good .I woul defenetily recommend with my precautions on what to take if You like
Guest User
Triple Room
Stayed in May 2024
Family
1 review
2.5/5
Posted on Jun 4, 2024
The Hotel reviews are not true. Grand Memories is not a true 5 star hotel but, it is a 3 star resort. Restaurant staff are not friendly towards customers when you ask them for something specific. Also, the food selection is the same every single day. Limited entertainment and activities to do. The best part is the white-sand beach.
Guest User
Stayed in Nov 2023
Travel with friends
1 review
4.5/5
Great
Posted on Nov 12, 2023
The cleaning staff was amazing it was mold in my room (which I ignored as we just stayed two days) and they disinfected, cleaned and painted it plus they called the engineer to solved a problem with the water, however some things were broken in my friends’ room as the hairdryer and the window locker. Also I don’t know if was because the didn’t have enough customers but a lot of restaurants and facilities were closed.
Guest User
Stayed in May 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jun 5, 2024
Love it
Will book again! Thanks
Guest User
Stayed in May 2023
Couples
1 review
3.5/5
Posted on May 10, 2023
Rooms on building 11 were not good,very outdated, shortages of clean towels, housekeeping were good ,they can't do miracles.
Food was average or below,mosquitos were active but nothing extreme.
Beach restaurant was good,buffet was not good.
ORLANDO
Stayed in Aug 2023
Family
13 review
5.0/5
Outstanding
Posted on Aug 16, 2023
Excellent
KClara
Stayed in Sep 2024
Travel with friends
1 review
1.0/5
Posted on Sep 23, 2024
The food is unbearably bad, the restaurant stinks!! It makes you want to vomit, don't stay here.
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Guest User
Stayed in Dec 2023
Family
1 review
3.5/5
Posted on Dec 20, 2023
Upon arrival, the receptionist offers a room saying it is closer to the beach for 10 dollars per person and per night, he says your room is 1km from the beach. It's not true, there are no rooms that far away. You have to beg for bottled water as they only put two in and that's it. You have to beg for towels to take to the pool. The facilities are terrible, old TV, old furniture, the room door sometimes doesn't close, sometimes it doesn't open, you'll complain and have to wait in line, as there are several people complaining. Toilet without seat and without toilet paper.
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Adriana
Stayed in Jan 2024
Family
4 review
4.5/5
Great
Posted on Jan 16, 2024
Nice place, with excellent staff. Beautiful beach and fair price.
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Cristiane
Stayed in Jun 2023
Solo travellers
1 review
4.2/5
Very Good
Posted on Jul 2, 2023
Resort with good structure, 2 very large pools, good service, good beach structure. Only the food is a little tasteless (which is not much different from other resorts in Cuba).
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Guest User
Stayed in Apr 2023
Couples
1 review
5.0/5
Outstanding
Posted on Apr 24, 2023
Please note this is not sanctuary, on trip.com you think you are booking sanctuary, but it is the normal grand memories. Other than that it's nice, nice staff and the food was pretty good. Would recommend just pay attention to the name, this is wrong at trip.com, you book the normal grand memories.
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Guest User
Stayed in Apr 2023
Couples
3 review
1.0/5
Posted on Apr 6, 2023
Very bad, don't book this hotel when you go to Cuba, just don't book a superior room. There is no difference between superior room and normal room.
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bugx oo
Stayed in Apr 2023
Solo travellers
6 review
4.0/5
Very Good
Posted on May 14, 2023
Bad resort.
Too old. Problems with restaurants. Drinks. Food.
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Guest User
Stayed in Jul 2024
Couples
34 review
3.5/5
Posted on Aug 13, 2024
和照片相差太遠
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Besos123
Stayed in Jun 2024
Couples
4.0/5
Very Good
Posted on Jun 30, 2024
Had a nice vacation here. The hotel has a lot to offer on a sprawling property with multiple pools, restaurants, beach bar and lobby bar. We went in June, off season and Unfortunately some amenities were closed including the Cuban bar with live music and the Grotto waterfall at the pool, and the theatre. They had entertainment in the lobby instead. The beach is gorgeous and there’s always a spot to lounge in the sun or under a palapa. There is a tram for those with luggage or can’t walk long distances. The staff is welcoming, friendly, hardworking. The food options are plenty from fresh fruit and juices, cappuccinos to champagne, all basics for breakfast, freshly baked desserts, many choices for lunch and dinner including fresh fish, chicken, ham, cheese, baked breads. Beds are comfy, keep in mind the towels won’t be exchanged be sure to hang them to dry including pool towels. Air conditioner works well rooms are dated toilet paper is 1 ply, bring adapters for your Plugs for charging your phone and using curling irons shavers etc. Took the double decker bus to town, was a great experience.
6/25
Response from Property: Receive a trendy regard from Grand Memories Varadero, Our principal objective is to make an unforgettable experience the vacation of our visitors and we are glad to know that you really enjoyed your stay at Grand Memories Varadero. We are pleased to know that you enjoyed your stay with us and that our facilities and services offered to you by our staff were to your fullest satisfaction. We are sincerely looking forward to the pleasure of welcoming you again and assure you that you will enjoy even superior services and facilities on your next visit. Kind regards, General Manager