Ramada by Wyndham Venice Hotel Venezia

we pre check-in on line, said we would be there at 3. I know check -in is at 4 like every other hotel, but the rooms are ready early. Our room was ready, but the lady made us sit in the lobby until 4, she left early and another lady check us in and didn't know why she did that to us. We went to the bar to get 2 regular drinks and it was $18.79....never, ever have we paid more than $4 a drink, that was a shock. Other wise she was nice & friendly.

Good stay The hotel was clean and comfortable and fit our needs. The pool was nice and the restaurant was good.

The photos of the room looked much nicer the furniture was worn and all scratched in the bathroom on the shelf. The outside area and surrounding grounds did not have a maintained work elevator and stairs weren't that clean. The long mirror in the bathroom was not cleaned very well it had smudges.

Worst front desk service I have EVER received. Lady at the front desk was exceptionally rude. Not enough towels. Phone and several electoral outlets did not work. The lady at the front desk was the absolute worst!! Did not bring us towels, made us come to the front desk for them. Answers the phone e with a hello so you don’t know if you’re called the correct place. Takes care of people on the phone and ignored people standing right in front of her. She was the absolute worst!! Would not stay here again if it was free. Would definitely pay more to stay at a quality hotel next time we visit the west coast. Came here for my daughter’s 18th birthday and will never be staying again. This place should be ashamed of themselves. Horrible customer service and rooms that are missing essential items for your stay that they make you beg for. Still waiting for her to send someone up to fix my phone even though she lied and told me she would.