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The hotel is conveniently located off the Grand Cana across from the train station. It is within walking distance to restraunts and shops. It is easy to take a water taxi, gondola or public water bus. The staff is friendly had helpful, offering suggestions for day trips and other excursions.

an excellent hotel with excellent service. We had 5 rooms reserved at the hotel. We left the hotel to go to Ravenna via the trains. We left our Apple air pods in of one the rooms. The gentleman from the front desk (morning shift - sorry I don’t remember his name) on his own walked over the train station, tracked us down and surprised us to give us the air pods. I travel a lot and have never seen such exceptional service. Literally, because of his level of exceptional service from when we checked in to now, we decided to change our hotels (when we return from the cruise) to stay again at The Carlton because of his above and beyond attitude. Thank you for your hospitality and outstanding experience from the point of when we first checked in.

The hotel is really good. The check-in experience with Eleonora was very simple and she was very professional and helpful. Even though the room was not ready upon arrival, Eleonora had them finish it within 15 minutes of checking in. The rooms were really clean and comfortable. Very satisfied with the visit.

We were quoted by the hostel website a €66 per night stay excluding the city tax but the final price was just worked out to favour the hotel. We had payed a €15 deposit prior to the stay and after checking reviews upon arrival we decided it was best to get a firm idea of the price right away. At this time I was quoted a price of €141 for 2 nights including the city tax (€4) and I decided to double check that this was taking into account the deposit. The manager (I think) got very short and explained he had already said this but I was just unable to decipher his grumbles and had asked for clarification. So I accepted that after adding the deposit it was going to be €76 euro instead of €66 but for 2 nights I was just going to accept this as we didn’t have much other choice and just wanted to enjoy Venice and if we decided to we [could discuss the bill at the end of the stay. Skip to check out time and we were told the the price was €141 and that he had to now add on the city tax of €4 (different to what he had said before of 141 including the tax) another small increase but we had a bus to catch so didn’t have much choice but to pay. So ending up paying €78 per night ex. tax which is okay if the hotel is of good quality, it was not. The manager was smoking at the reception desk but not a huge deal as we were staying across the street. Got into our building and it had a very unusual not that pleasant smell but we got used to it. Went to use our shared toilet (booked a shared toilet) and stepped on the open drain which was covered by a bath mat. The shower has really great pressure though so that’s a plus. The room had no air con as expected but somehow was hotter than outside. If you book a 1 star hotel you get a 1 star room and we weren’t surprised in that respect but we were supplied with an anti mosquito plug-in with enough tablets to last our stay. A very out dated room but again a 1 star hotel so we weren’t surprised. Not made to feel welcome by the man behind the desk (maybe manager) but he was in a very good mood when receiving payment. The experience start to finish made us feel that the hotel was run without a care for the quality and just a transaction (maybe a bit of a con with the price bumps).

Unfortunately not a 4 star quality hotel. The hotel as a whole smells of sewage. I booked because of its location to the bus and trains which was great, but it’s right in the path where all tourists pass so very busy. The room itself had two windows facing a dead end alleyway. The bathroom had no windows and the shower glass was only able to catch half the water. The room had barely any amenities including dusty stained ikea mugs that hadn’t been cleaned after the past use. The noise echoes from above and below in the room making it difficult to sleep. The best part was the breakfast and outdoor seating. Unfortunately just didn’t feel like it was worth the amount paid.

We stay in the junior suite for 2 nights. The room was spacious and well appointed with all essential amenities. The downsides were not having good view (facing the other building’s rooftop) and water pressure was weak and not hot enough. The bed and pillows were clean and comfortable. The reception staff were always friendly and helpful. The breakfast was good. Appreciated the covid preventative measures that the foods were served in the individual containers.

Despite the small size of the rooms and smell of mould, Rialto hotel boasts a great location with amazing view of the historic Rialto bridge and the grand canal. We were lucky to enjoy the annual Regatta parade of charming gondolas passing by the canal just sitting by the windows of our hotel room. Tasty Venetian style breakfast is served in the water front terrace with view. A major renovation would greatly improve the quality of this hotel!